Aircall Reviews & Product Details

Easy to use, great reporting and nice interface.

I don't like how it's not easy to add in Australian mobile numbers and I need to email support.

So we can call using mobile numbers into different countries and have many different numbers. Good for following up leads so we don't look like we are hassling them.

The organization! It is easy to keep track of everything.

Não vem nada à minha cabeça se eu pensar de repente.

It is easy to attribute the call to a colleague, this simplifies the process in company logistics.

clear calls, works well almost al the time. great tool to have and great for syncing with hubspot crm and for metrics. audio quality is great and microphone quality as well.

sometimes it doesnt work, but generally gets fixed pretty quickly. has happened maybe 3 or 4 times in the past 5 months of me using it. they do have a status website but havent had luck with the customer suport

calling all day, makes it easier to be on the computer were i can just copy and paste the numbers. more time for calls. also calls abroad, makes it a lot easier.

Easy to use desktop app, text service is useful

difficulties using the desktop app to listen to recordings

betters communication from company to customers, makes it easy to contact customers by call or text

Sharing over here too for visibility in the community : From: Orhan Mehmed Sent: August 17, 2022 10:13 AM To: [email protected] Subject: Extend/Renew Soitron’s Aircall subscription Hello Louise and Aircall Team, Hope you are doing great since we last spoke. Our current Aircall subscription is about to expire on the 28th of August and I would like to share some feedback – Aircall met and exceeded all expectations we have on telephony software and service – all we talked about with Maxi back in the day was delivered flawlessly – nothing less, only more. The fact that you and I haven’t had a single call talking about any tech issues or delivery problems, ever since we launched Aircall in Soitron, speaks for itself. Using Aircall in the last year also gave me the chance to become familiar with your subscription plans and billing models and I find them reasonable, flexible and fair to both parties, in every sense. Aircall is a telephony solution, that I recommend to all fellow managers that are either planning to implement a phone service or need to replace an existing platform. With that, I’d like to confirm that we are willing to extend/renew Soitron’s Aircall subscription and continue with your services. I am considering 1 or 2 changes in the subscription plan, to fully meet our business needs in the next 12 months. I’d be happy to review and discuss that with you, whenever you are available for a call, either this week or next. Thank you! Orhan Orhan Mehmed Bulgaria Senior Manager / Managed OS Services

I cant think of anything, I that I wanted when choosing the next solution and Aircall did not provide

flawless solution for an IT service set-up...

The option in which you can choose the rightone of the app!

I like everything about Aircall; there's nothing I don't like.

I'm always helping to fix consumer issues because it's better to address them over the phone!

It is very simple to use, and the pop-up notifications help me a lot so I don't miss any calls and system is very user friendly

N/A I find it very user-friendly. Helps me a lot with my job

Customers interactions help me solve my customer's requests

Auto picks up contacts from CRM and eliminates the need for copying pasting numbers everytime and tracks and logs the same on the CRM which is super intuitive and great use

Unable to record call openings and voice messages and the hassle of doing it manually everytime when the need arises is a biggest con i find for folks who are doing repetitive tasks daily

Effective churning of leads through power dialer function and analytics on how the lead was nurtured in the CRM and data on weather to target the lead or not is something that i find unparalleled in all dialers out there

While taking back-to-back calls it never stuck, and it is quite friendly to handle when we take a lot of calls and dispose each call and we get the recordings as well that is amazing.

Sometimes when I try to pause it after ending the call it never stops so I have to take the next call and after that call, it gets paused. That is a bit irritating.

It is the software that we use to take calls of a high volume, we get records of each call like date, time, recordings etc. We get voice mails from our clients.

The layout and how everything is so customizable, it is just a very good call app.

Sometimes when you want to listen to your voice recording it gets super slow when you are navigating through it on the dialer page.

It is making taking calls so easy, It is very efficient and very well put together

Integration with other systems. Works smooth and great.

What I would like to see is more funtionality and the option to listen with others without man. Skills. Or the option to set it on as a manager. Make notes better insight. So you can have a better overview of logs/notes Lot of data measurements. Quite annoying over time.

It's quicker then we've experienced before. Especially putting calls Tru.

Aircall has the best integration library, is simple to configure, and is easy to use. We have tested most VOIP solutions and AirCall was the only solution that provided great voice quality and easy to configure Admin interface and integrates with just about anything you can imagine, NATIVELY.

Nothing. AirCall meets all of our current needs.

We wanted a quality solution that is easy to configure and integrates natively with our application exosphere. When testing other solutions we experience call quality problems, especially with our remote workforce.

It is too fast and works correctly every time

Nothing. I like the apliccantion , runs perfectly. We use it every day.

I contact customers with Aircall. It is so fast and intuitive to pass the calls by other teammates or receive the same ones. We use Aircall for all the communication schedules.

Super easy to use, Everything is very user friendly.

Sometimes my microphone doesnt connect. Other than that it works great. a quick computer reset fixes this.

Every call that comes in is related to our company business. Products, renters insurance ect.

Aircalls interface is smooth, easy and efficient. Things light transferring calls to colleagues and archiving previous calls have been made simplistic. I have used other call software and believe me they can be cumbersome at best to get things done.

There was a couple of glitches with my internet connectivity and aicall and i had some initial issues in downloading the software on my mac computer but with a little help from their team It was smooth sailing.

Our call center is running 100 times more efficiently and we are pressing to bring more teams over to aircall as soo as possible! This is the future fo us as a company!