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Confluence
Collaborate and Create Together
4.1
(3,708)
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Confluence Reviews & Product Details

Confluence Overview
What is Confluence?

Confluence is a collaboration and knowledge management platform. It is often used by teams to create, organize, and share content within organizations in a seamless and centralized way. Confluence offers tools such as knowledge base creation, document collaboration, as well as task management tools that allow teams to work together more efficiently. It also provides a central hub where users can share and collaborate with ease.

Company Atlassian
Year founded 2002
Company size 5001-10,000 employees
Headquarters Sydney, NSW
Social Media
Confluence Categories on Findstack
Ask Questions about Confluence
What Confluence is best for?
How does Confluence compare to Notion?
What are the pros and cons of Confluence?
Confluence Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, On-Premise Linux, On-Premise Windows
Training Documentation
Languages English
Confluence Features
AI-Powered Suggestions
APIs and SDKs
Alerts and Notifications
Analytics and Reporting
Automated Workflows
Bulk Editing
Collaboration Tools
Content Categorization
Content Management
Content Recommendations
Custom Fields
Customizable Templates
Document Import/Export
Feedback and Comments
Image and Video Support
Integration Capabilities
Knowledge Sharing
Mobile Accessibility
Multi-language Support
Real-Time Updates
Role-Based Access Control
SEO Optimization
Search Functionality
Self-service Portal
Single Sign-On (SSO)
Third-party Integrations
Ticketing System Integration
User Permissions
Version Control
WYSIWYG Editor
Confluence Media
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Confluence Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 06, 2024
Confluence Logo
3,708 Confluence Reviews
4.1 out of 5
Enterprise (> 1000 emp.)
Mar 14, 2017
 Source
Overall Rating:
4.0
NA
Nick A.
Interim Security Administrator
Share
"New to Confluence, loving it so far"
What do you like best about Confluence?

Having all of our documentation all in one central location really helps the team function more efficiently. We're not duplicating work anymore, and can get to important things whenever we need.

What do you dislike about Confluence?

Some of the editing tools are lacking. It doesn't take formatting well from a Word document. It makes putting in some older documentation we have kind of a pain.

What problems is Confluence solving and how is that benefiting you?

We had no repository for institutional knowledge. Now that we do we can all get the information we need, and stop duplicating work. We also can set soft procedures by documenting them in Confluence. Now everyone has one place to look for how to do things.

Small Business (50 or fewer emp.)
Feb 08, 2017
 Source
Overall Rating:
4.0
Praveen S. avatar
Praveen S.
Sr People Soft Consultant
Share
"Confluence"
What do you like best about Confluence?

The portal built and the searching in the confluence is awesome. The ease of sharing the page on confluence is really good.

What do you dislike about Confluence?

Nothing as such till now i have disliked about it. But yeah can definetely see on integrating with other tools as well

What problems is Confluence solving and how is that benefiting you?

Mainly information sharing across the team members have been very easy. documenting Standard Ops doc

Mid Market (51-1000 emp.)
Feb 07, 2017
 Source
Overall Rating:
4.0
Eric B. avatar
Eric B.
System Administrator
Share
"Document Sharing and Management without Sharepoint Hassles"
What do you like best about Confluence?

It's significantly easier to use than Sharepoint. The AD permissions are easier to manage than a non-AD integrated platform. Space management and user management are easy and granular. Having used Sharepoint in the past, and having to have tried to be the admin without training was nearly impossible. With Confluence, it's easy to migrate from user to Admin then release Admin when you're done with it, preventing you from accidentally deleting or moving something.

What do you dislike about Confluence?

Lack of HTML5 support is the biggest. Sometimes the documents don't display properly inside the product, but download fine. Excel editing is nearly impossible inside Confluence, but word documents seem to be fine.

What problems is Confluence solving and how is that benefiting you?

Knowledge sharing; document sharing; forms and how-to repository. External sharing with non-domain users through an LDAP portal for sales partners and international non-domain users.

Mid Market (51-1000 emp.)
Feb 06, 2017
 Source
Overall Rating:
4.0
VP
Vigintas P.
Mobile Qa Tester
Share
"QA Engineer"
What do you like best about Confluence?

We can add all details about the a features coming out and etc.

What do you dislike about Confluence?

Little bit complicated, needs some time to get use it.

What problems is Confluence solving and how is that benefiting you?

We are building apps, so we are using confluence to describe features and etc.

Small Business (50 or fewer emp.)
Jan 31, 2017
 Source
Overall Rating:
4.0
Jordan M. avatar
Jordan M.
Dev Ops / Project Manager
Share
"Great with some UI struggles"
What do you like best about Confluence?

Confluence is amazingly customizable and the integration with JIRA and HipChat is an amazing plus. For our team (10 people) the price point is unbeatable.

What do you dislike about Confluence?

The interface leaves a little to be desired for non-technical users (some of our less tech savvy staff struggled with navigating and finding their way around) I also feel that the JIRA integration could offer a little more (though perhaps that's more of a check against JIRA - I don't know).

What problems is Confluence solving and how is that benefiting you?

How-tos, Knowledge Base, General Documentation

Small Business (50 or fewer emp.)
Jan 31, 2017
 Source
Overall Rating:
4.0
TD
Tetyana D.
Qa Engineer
Share
"I'm using it for a few months now and it is good enought"
What do you like best about Confluence?

I can store and share project documentation in one place and it is easy to read

What do you dislike about Confluence?

At first it was hard to understand the flow

What problems is Confluence solving and how is that benefiting you?

Managing a progect documentation. Every member of the team has access to it

Enterprise (> 1000 emp.)
Jan 27, 2017
 Source
Overall Rating:
4.0
Mitesh S. avatar
Mitesh S.
Manager / Sr. Salesforce Architect
Share
"Get things done"
What do you like best about Confluence?

The tool is easy to use and manage. I started using Confluence recently, and I had "fear of new software". Learning new tool especially if it is not related to career directly is last thing I need. I would rather spend my time where it is worth it. But confluence was easy to use and navigate. I do not remember going through formal training process, which is achievement in its self. We call it wiki internally, because that is what it really is.

What do you dislike about Confluence?

I wish it had better flow chart diagrams, something like Visio has. Adding Visio extension would be nice.

What problems is Confluence solving and how is that benefiting you?

We use it wiki to store all internal documents, process flows, new hiring, best practices, etc. We are using Jira and BitBucket too. So it is nice to have all those integrated.

Mid Market (51-1000 emp.)
Jan 26, 2017
 Source
Overall Rating:
4.0
RM
Rob M.
Artistic Director
Share
"A great tool for product knowledge, and long term information reference"
What do you like best about Confluence?

Page editing is straightforward and simple to do, allowing you to create efficient and professional looking resource pages. Resources can be structured in a way that makes them easy to find using sidebars and the product is reliable and consistent in its performance.

What do you dislike about Confluence?

It can feel cumbersome at times when you need to do more regular updates, and other more agile products based around activity feeds may be more suited to the task of sharing the sort of day to day updates a department might want to do.

What problems is Confluence solving and how is that benefiting you?

Knowledge base storage, daily updates, inter department communication

Mid Market (51-1000 emp.)
Jan 26, 2017
 Source
Overall Rating:
4.0
SW
Seth W.
Implementation Expert
Share
"A wonderful tool!"
What do you like best about Confluence?

The ability to customize and use the space as you need it.

What do you dislike about Confluence?

It isn't the prettiest thing it the world.

What problems is Confluence solving and how is that benefiting you?

Providing our company and organization with a one stop shop for everything they need, and a space they can customize.

Small Business (50 or fewer emp.)
Jan 24, 2017
 Source
Overall Rating:
4.0
OC
Olaf C.
Director, Implementation
Share
"The best documentation source"
What do you like best about Confluence?

The best thing about Confluence is it's ease of use and scalability.

What do you dislike about Confluence?

One of the few dislikes is the text editor. It has a lot of room for improvement but gets the job done at a "basic" level.

What problems is Confluence solving and how is that benefiting you?

We have a lot of client based documentation we build and there's always issues with what software is used, updated docs, doc transferring and storage. An online solution is really the best way for a company to house documentation on processes, general info, specifications etc.

Small Business (50 or fewer emp.)
Jan 24, 2017
 Source
Overall Rating:
4.0
Renata R. avatar
Renata R.
Celebre Suas Emoções!
Share
"Very useful team collaboration platform"
What do you like best about Confluence?

In my opinion, Concluence is a really easy to use platform that helps me communicate and collaborate efficiently. It has great support, a wide variety of integration with other platforms and one of my favorite features is the ability to see the history of changes on each worksheet, this means that the user is able to see who did the last updates on what the team is working on.

What do you dislike about Confluence?

The design and layout of Confluence looks a bit outdates and simplistic. It lacks a more modern visual and even though that is not a major problem, it is something to keep in mind. I also dislike Confluence's pricing system, I find it a little too expensive and it can become a risky investiment for smaller companies.

What problems is Confluence solving and how is that benefiting you?

I was having a hard time organizing all my documents and spreadsheets with my employees and Confluence made it much easier. Also, the search feature really makes it easier to look up older documents.

Enterprise (> 1000 emp.)
Jan 24, 2017
 Source
Overall Rating:
4.0
CM
Christopher M.
Manager Document Imaging & Third Party Applications
Share
"Excellent Product for Knowledge Sharing"
What do you like best about Confluence?

Very low barrier to entry - easy to setup, simple to add documents or pages - great tagging. It's also a great tool to notify colleagues of new articles - simply use @ and type in their username - boom they're notified. Want to add a word document? Simply drag and drop the item into the web page.

What do you dislike about Confluence?

Integration with confluence is pretty easy with their API, however integration with certain things (Sharepoint) for example requires purchasing an app. It's unfortunate that some of these items need to be purchased in addition to the package in general.

What problems is Confluence solving and how is that benefiting you?

We needed a KB that was accessible to our teams and easy to add/edit. If the item was hard to use, adoption would not work. Confluence has solved this problem. We have well documented business processes that are updated on a fairly regular basis. When a new employee comes onboard they can reference confluence and get up to speed quickly. It's a very efficient tool.

Mid Market (51-1000 emp.)
Jan 23, 2017
 Source
Overall Rating:
4.0
NB
Nina B.
Sr. Manager, Product, Customer Resiliency
Share
"Iterative enough to build your own process hub. "
What do you like best about Confluence?

Like: - how flexible the tool is in terms of ways to display information and hierarchy building. - its interactivity - comments can be used for both text and lots of other types of content. - color-coding and pre-determined formatting on a page - saves you time.

What do you dislike about Confluence?

Dislike: - sometimes when pasting a table or a chart plug in into the document, it can get funky and look a bit off, so you'll spend time correcting it.

What problems is Confluence solving and how is that benefiting you?

- process documentation - communication tool - project management tool

Enterprise (> 1000 emp.)
Jan 22, 2017
 Source
Overall Rating:
4.0
RM
Ricardo M.
Sales Director
Share
"Great collaborative software to help develop projects"
What do you like best about Confluence?

I found out that Confluence's integration with other platforms such as Hipchat helps a lot when you are working in a project because most of the time you will need to transfer files from one platform to another, so this integration beween them is really useful. Also the wide range of different templates that you can work with is an excellent feature.

What do you dislike about Confluence?

Confluence can get quite expensive when you have a whole team using it. I also dislike it's layout and design, I find it confusing and it can take quite a while before you really understand how to navigate through the software.

What problems is Confluence solving and how is that benefiting you?

Confluence helped me develop a project with a small-sized team that aimed to organize in a more eficient way our company's financial balance.

Mid Market (51-1000 emp.)
Jan 20, 2017
 Source
Overall Rating:
4.0
Alex R. avatar
Alex R.
Executive Market Development Representative
Share
"Collaboration Done Well"
What do you like best about Confluence?

Confluence is a great place for EVERYTHING "Insert Company Name Here". This is YOUR company page to collaborate and work together on projects. If I ever have any questions on How-To's or company procedure, I can do a search on Confluence and find what i need. A great way to create project one-pagers. Great sub layering for different departments. Confluence can scale with your business really well.

What do you dislike about Confluence?

The design and user experience is a bit choppy, however most wiki type sites tend to be. This isn't a deal breaker, would love to see it look a little nicer design wise.

What problems is Confluence solving and how is that benefiting you?

Project communication with multiple stakeholders. This is the standard place to find information on any project or subject being worked on. I've realized it's very important to keep consistent your collaboration between teammates. Medium of communication is huge.