Freshdesk Contact Center Pricing Overview

The best feature of Freshcaller is the call masking. This helps you communicate with your clients or peers even when you are not in the office. Also, something great about this is that they offer you your own number when you purchase their plans.

Price. I think that subscription is a little bit pricey for the service they offer. It doesn't feels like you are paying for what you are getting. System lags a bit and the calls aren't that great.

We can save a lot of money on VOIP systems that are three times the price of Freshcaller.

Unified Customer Experience: Freshdesk Omnichannel allows businesses to manage customer interactions across multiple channels from a single platform, providing a unified experience for both customers and support agents. Seamless Channel Integration: Freshdesk Omnichannel integrates with various communication channels, including email, chat, phone, social media, and more, making it easy for businesses to manage customer inquiries across multiple channels from a single platform. Automation and Workflows: Freshdesk Omnichannel offers automation and workflow features that can help businesses automate repetitive tasks and streamline support processes.

Pricing: Freshdesk Omnichannel offers various pricing plans, and some businesses may find the cost to be a potential drawback, especially if they have budget constraints or are looking for more affordable options Learning Curve: While Freshdesk Omnichannel is designed to be user-friendly, it may still require some time for support agents to learn and adapt to the platform, especially if they are new to customer support software or have limited technical proficiency

Channel Fragmentation: With customer inquiries coming through multiple channels such as email, chat, phone, social media, and more, it can be challenging for businesses to manage and respond to them efficiently. Manual and Repetitive Tasks: Manual and repetitive tasks, such as ticket routing, response drafting, and status updates, can be time-consuming and prone to errors. Lack of Visibility and Reporting: Without proper visibility into support performance, businesses may struggle to measure and improve their customer support quality. Limited Customization: Some businesses may have unique requirements or workflows that are not fully addressed by off-the-shelf customer support tools.

The tool is easy to implement and can get it up and running in a matter of hours. From the moment we sign up to the tool it is just a simple matter of buying a number and adding some credits to the system. From that point onwards the agents can start taking calls without any issues.

We are on the omnichannel version of Freshdesk. This means seamless integration between all three platforms (Freshdesk Support Desk, Freshdesk messaging and Freshdesk Contact Centre). At the moment I feel that the integration is lacking and has a bug a two around the integration. One key issue that we find extremely annoying and that should be addressed soon is that on occasion a call taken by an agent is logged in Freshdesk Support Desk as done by the Account Admin instead of the agent. This can be misleading when glancing over tickets as to which agent actually took the call. From an Omnichannel perspective, the integration is lacking because the contacts are not shared among the platforms. Each platform acts as standalone though it is sold as a bundle and integration feels disjointed due to this. The other issue being you can link tickets to a phone call that has been taken, however, there is no option to unlink a ticket. This is important for cases where the ticket is linked to the wrong call erroneously.

The main problem that we have solved with the contact centre is having the ability to use the tool from any location. Especially during these times is beneficial as most employees work from home now. Furthermore having the feature such as IVR is super useful for the long run as it is possivl eot asdasd

It was supposed to integrate with oir ecommerce platform

Extremely poor experience with this company. It made a stealth charge of 708 USD on our debit card even though we were only ever on the pay as you go plan. Company does not pick up support or billing numbers so you have to call sales and demand to get re routed. They don't reply to emails either. Still waiting for our refund 10days after their own deadline. Comb through your bills carefully if you use this company!

Still trying to recover our money

The respect of the customer and his brand image, the speed and efficiency of their support, affordable prices and sometimes even free of charge (for all Freshworks products and services), an irreproachable software reliability.

Honnestly? for my part nothing (and yet we've tried just about every competitor on the market...).

The speed of execution in obtaining a virtual phone number for a paltry sum, a very clear explanation to my specific questions (which is very rare nowadays), and the saving of several days of possible downtime of our call service.

Available via App and Browser. Global Numbers. Working, if you did the setup the right way...., nice support. Good value & price. Have fixed global numbers, also when you are traveling. The App is nice working. The calls are stable. The surface is clear. Fast setup, pricy numbers.

Some bugs at the setup and with the lines, so that the notification was not properly working, but now I hope is working. Some numbers are not available if you do not have an address there. Templates for ques, music, and calls would be nice.

Global and local availability for clients and candidates. Good for all, who do not like video calls or want to have a spontaneous call. Work globally also as a small entrepreneur. Save money. Build trust in international partnerships.

i only use this integration wihtin the freshsales CRM but it seems to work wonderfully. its super easy to use and makes dialing a breeze. you can call to almost every country internationally and you can log calls, record calls, and take notes, etc.

pricing is a bit expensive. there are plans with price per user per month but then you have to buy credits on top of that.

being able to make foreign and domestic calls from the computer or app.

we use for outbound sales calls. we can mask number which is great and also allows for voicemail drop to save time. support is extremely helpful

interface is a little difficult to figure out and numbers are charged monthly on top of a fee each month per person.

being able to make outbound sales calls and track calls, recording calls, etc.