Overpass Pricing Overview

Overpass offers a comprehensive solution for businesses that recognize the value of an efficient contact center, be it inbound or outbound. From hiring talent to an intuitive CRM, Overpass makes it easy to quickly post a job, interview and hire talent, and build a streamlined process using the Overpass CRM. And while this is valuable, their strongest asset is their internal support team. Their dedication to exceptional customer experience is evident in the way they seek out customer feedback and invest in ongoing product development to make sure the solution they provide exceeds customer expectations.

I can't identify a single thing that was unsatisfactory.

It is expensive and cumbersome for a company to build a customer contact team. To do that in-house requires equipment, space, software, and access to a local talent pool. Any one of those things can pose a challenge and delay going live...meanwhile potential sales and customers are waiting. Overpass cuts through all of that and delivers a capable product at a fraction of the cost.

On paper, it seemed like they would have good sales people. They did not have anyone great. The only person I hired I ended up firing a month or so later because of inexperience.

They lock you into contracts by calling them "seats" and charge you $320 PER MONTH whether you are using the "seats" or not. I hired a salesperson from their site, but the salesperson was bad, so I fired the salesperson. However, they wouldn't let me remove the empty "seat". They kept charging me $320 per month for a "seat" when I was using no salespeople at all from them. I tried to cancel the agreement, but to do so they said I had to talk to their CEO for permission to cancel. Even after my "contract" was up, they kept charging me. Overpass was made by snake-oil sales people selling an awful service.

They didn't solve a problem. There pool of sales candidates was very weak and they charged me for unused seats even after I told them I wanted my account canceled.