Podium Reviews & Product Details

Podium allows my team to effortlessly solicit reviews from our real customers. We're continuously building our local SEO content and showcasing some of the best services we offer to potential customers searching online as a result.

Our only struggle with podium is simply and internal staffing issue where we don't have someone actively participating in the Podium portal. Despite this, we are still getting great results.

In our competitive markets, customers are looking for the business that has the best online reputation. We have not only closed the gap on reviews with competitors but in many cases now have more reviews at a higher overall ratin.

Ease of use - hands down the best text marketing tool.

Not much, I guess it could be cheaper but it's worth what they charge right now.

Communication with customers. Text messaging on our website. Receiving payments.

Podium is a powerful text messaging tool to contact customers, conduct marketing campaigns and promote the organization's products and services. It is super intuitive; our entire team finds it easy to use, even those who have joined sometime after implementing it; the adaptation of users has been fast. I love that it also integrates payment functions; they are easy for everyone, especially for our customers, who have also been delighted. It is an excellent tool for contacting clients regarding payments, reviews, support and general communication needs.

Podium works well. However, there are features I would like to see in it, for example, being able to see who has viewed a message on the mobile platform, highlighting messages that have not been responded to after a certain period and the sometimes prolonged load times.

Through the use of this tool, we have been able to answer queries from our customers from different channels in real-time, schedule appointments with customers, and even make sales via telephone. The payment mechanism it offers provides greater security for both the client and us and helps us make the process easier, more convenient and faster. It is a tool I use every day in my company, and it has been a critical factor in improving our customer service and growth in general.

It makes it so easy for customers to leave Google reviews. They receive a link after a call and are directed to Google where they can rate their experience. Super easy and efficient. And integrates with Service Titan which makes it so much easier.

There isn't anything I dislike. They are always helpful when I call and support our business to help us grow our customer base and Google reviews. Podium has helped with the growth of Rogers.

They are solving the problem of getting Google reviews. It is not an easy thing to do. They make it easy for the customer which helps our business and prospective clients make the decision to use our company.

I feel that Podium is giving me a better performance in terms of its extraordinary message transfer, and that alone already makes it a great app. We can now communicate with our customers via text messaging, Facebook and even Google. We can examine information about their interactions with us, such as their response times, the types of messaging they prefer, etc., to guide our business decisions. Podium has brought many perspectives on discovering professional outreach regarding accurate sales and advertising, so it's pretty significant.

I wouldn't say I like the interface's date; they need to update their design or marketing strategy.

Podium is a fantastic app for sharing a competitive process pattern with others. It's powerful and intuitive, so we can see how the platform can help companies and customers share essential information more efficiently. I have found that using software for communication has increased my efficiency. It guarantees reliability and endless possibilities for those seeking maximum efficiency.

PODIUM IS MOST HELPFUL TO OUR TEAM IN MORE WAYS THAN ONE. FIRST, WE CAN SEND LINKS RIGHT TO OUR CUSTOMERS TO CLICK ON TO EITHER LEAVE US A REVIEW OR COLLECT PAYMENTS FROM OUR CUSTOMERS WITHOUT ASKING THEM FOR ANY PERSONAL INFORMATION. AS A COMPANY, OUR 1ST PRIORITY IS KEEPING ALL OF OUR CUSTOMER'S INFORMATION SAFE; WITH THE LINK WE CAN SEND OUR CUSTOMERS, WE NEVER HAVE TO SEE OUR CUSTOMERS PERSONAL INFORMATION. PODIUM HAS JUST MADE BUSINESS EASIER IN MANY DIFFERENT WAYS!

THE ONLY ISSUE THUS FAR IS WHEN THE PAYMENTS SYSTEM GOES DOWN; OTHER THAN THAT, WE HAVE NOT HAD ANY ISSUES OR ANY REASONS TO DISLIKE PODIUM. EVEN WITH THAT HAPPENING, ALTHOUGH IT CAN BE AN INCONVENIENCE, WE UNDERSTAND ALL PROGRAMS HAVE GLITCHES AT TIMES.

IT HAS BENEFITED US WITH THEIR PAYMENT SYSTEM. WE NO LONGER HAVE TO WORRY ABOUT A DRIVER FORGETTING TO GET CREDIT CARD INFORMATION AND MAKING SURE PAYMENTS ARE MADE

How easy it is for patients to use, they really can review us in minutes!

We have not been able to have our operating system sync-we are on dentrix ascend a cloud based system and even though I was told it could sync no one has helped me get it taken care of.

We are generating reviews on all major platforms.

Overall, using Podium is easy and gives my team the opportunity to communicate with customers quickly. In addition it has allowed the team to obtain more information through pictures being texted in.

There is not really anything that I dislike about Podium. I would love to see additional features like video call so that my team can provide additional help to our customers.

Most of our customers prefer texting or emailing. With Podium we can get faster and much clearer responses from our customers. Within our industry being the quickest typically leads to more sales.

ease of use and quick onboarding. training employees was a breeze

don't have anything I dislike yet. it has been very simple to use

Don't have any issues right now with podium so I have been happy!

The service they offer is very tailored to the need. Extremely helpful for us as we improve our online presence and branding!

If Yelp could partner with Podium, that would be great. It's more about Yelp being exclusive so not Podium's fault.

We had a challenge with our online presence for quite some time. Podium made it easy and structured to correct and improve that.

I can assist multiple customers simultaneously by texting or emailing all in one place. I have a recorded record of conversations by text and logs of by calling. Which is essential in ensuring everyone is being followed up on.

It does not have automatic caller ID, and conversations via phone are not recorded for quality purposes. It would be convenient if they were recorded.

Faster response times to customers also provide us time to think before speaking to a customer to ensure a positive experience. And it helps us provide details for customers to refer back on.

The ease of texting review requests to clients and also adding the widget to our website so that people can text us. It is great to have our work phone be textable to clients can just as easily communicate with us.

Nothing! Everything works great, haven't found an issue so far!

It is adding the ease of communicating with both clients and prospects alike. Furthermore, we have seen an increase in online reviews and requests for quotes.

Love how user-friendly it is and easy it is to request a review. I also love the texting features that allow us to communicate with our customers without using personal cell phones.

The only downside I've found is that the app stops working occasionally and we have to uninstall and reinstall it more times than we would like.

Podium has helped us get hundreds of reviews in just a few short years and stay up with the times by being able to communicate with customers via texting.

I love the ability to review, respond, assign and forward review information to my team! They have helped us grow our review account for our entire team and made it easy to update and respond.

I love all features of this product and their customer service team goes above and beyond to help us meet our goals!

Review management, automated message response and currently working with the team to streamline our leads. Easily allows my team to build out new platforms to support the different departments on our team.

I recently used podium and I am beyond pleased with my experience. The website was easy to navigate, their customer service was knowledgeable and friendly, and the products were exactly what I expected

The pricing can be expensive, especially for new businesses and local shops trying to get ahead. Essential starts at $250 and only brings you 1000 contacts. Besides that, it's good.

Podium provides high-quality software that is simple to use and has a wide range of features. These features include advanced security. Additionally, Podium provides support and customer service options for troubleshooting and help.