Provide Support Live Chat Pricing Overview

It is an easy to use interface both from my point of view and that of any visitor that activates the live support chat option. It is very easy to set up and can be personalized to match the identity of your website.

There's not really anything to dislike although I found the default console settings not really to my personal needs or requirements. Having said that it is easy to uncheck the options you don't want and check any extras that you do.

We needed a website live support system to enable visitors to talk directly to us in real time but being a small business with finite resources we did not want to spend a fortune. This was the perfect solution for cost effectiveness.

Its very simple and easy to use. The most important tool is the chat tool and it does it well for a fair price.

Not as feature-filled as some other competitors

Has enabled our business to reach more customers by providing a chat tool that can be easily found on all of our websites. The service is always reliable and does what we need it to do - provide an easy to use chat tool for our customers who need assistance while on our site.

It's very easy to upload files, change who is working on the call/support ticket and document what needs to be done.

The UI is outdated. I think that if it was a little more modern looking than it would be a little easier to use.

Mostly that candidates simply write in with problems that they have. We take that feedback and create a Zendesk ticket. Then we go and solve the issue.

i really like the personalized detailed reports that really did help me improve our sales the cost is very competitive

i think Provide support should work more with user-friendly interface it took us a while to understand how to implement it in our site

we can see a clear increase in our sales and it made it a loot easier to communicate with our customers

I am wondering if it is cost effective! Also it was difficult to implement and we did not have great resources at our hand

An impressive benefit is the ability to monitor websites in real time. I also like the live chat accessibility

In selling many of our health and health care products we are able to monitor sales and also speak with customers that may need more help in finding what they need

Provide Support allows you or your team to chat (or reply to emails when offline) easily across multiple websites. I have multiple websites and it is great to only have to monitor one window or one mobile app.

Desktop console doesn't remember the column widths and it would be nice if it had an option to auto resize all columns instead of having to do each column individually

The visitors tab is great for monitoring your site in realtime - what page are they visiting, what country are they in, and more. This allows us to understand traffic and if necessary, adjust firewall rules to block certain countries. Being able to chat with visitors across multiple websites with one interface. One price whether you use it on one site or several!