Quickbooks truly does do it all. Beyond enjoying its capacity to handle incredibly large caches of data for our inventory, vendor information, shipping information, billing information, etc. and still run lightning quick, I greatly appreciate its 'idiot proof' approach to updating prices, completely inventory adjustments and alerting me to problems -- wherever a discrepancy occurs, Quickbooks will send a pop up banner to alert me and provide several solution options.
1) Quickbooks does tend to repeatedly crash and freeze up on our servers if it goes just one or two days without installing just-made-available updates. 2) Thus far, Quickbooks has been incredibly difficult to integrate with Shopify or other e-commerce platforms. Apps we have considered to link our Quickbooks to Shopify and track both in real time cost around $500 a month, for example.
Quickbooks is a robust software that makes everything from remembering patrons' memberships to creating discount pricing for a block of products to sending monthly consignment reports to our artists to running twice annual inventory counts relatively simple, even for those that haven't used it long. I highly recommend it.
Helps me get the job done and stay organized. It's not the best program out there, but it's very pricey to switch, and this integrates to Quickbooks fairly well.
When receiving items, it does not save a cost you enter. It uses your last cost. If you have freight separate from the item cost, you can add it to the invoice but have to split it on the Quickbooks side--you can't on the POS side. The comment section for customers is not long, and there is not a spot to have the customer profile with selling notes. The note section has a very small limit for number of characters. It also locks up a lot and tends to run slow when pulling a customer's order history. We have had to upgrade our computers twice now just to run the programs.
Inventory control, managing open POs, and processing sales transactions.
Easy to use and train, has the great feature of being able to add administrators to modify and change things such as price or inventory, has user setting to allow for working but no access to changes. Auto generates UPC codes and can organize info into categories such as price,title,alphabetically or merchandise brand
The theme is very outdated, looks like something out of the 2000’s. Reminds me a lot of windows xp in terms of theme. Could use a face lift. Also a bit complicated to navigate and change certain settings, a search bar for settings would be very helpful.
Being able to keep inventory and prices in one place is great, end of day sales report also a very good feature. Able to keep records from everything that’s been changed and/or sold
It's very easy and intuitive to use. Just need to get used to layout/wording
The discount option when use quick access does not utilize the pre-programmed discounts, ie: members. Finding key words for items is not as easy either.
n/a---just used the POS; the office utilized these benefits
Kept accurate inventory and was able to compare prior daily and yearly sales. Love that my employees could clock in and out through QuickBooks POS. Could print reports for taxes and was easy to use!
Price, seems high but for everything it does it was worth it. Saved me from useing an accountant and paying someone else to keep my books. I was able to do it all myself.
Taxes, I was able to use the help button to walk me through the correct taxes to charge when ringing up customers and what to take out of my employees paychecks.
Included customer tracking and rewards, pricing levels, the reports dashboard (with multiple pages!)
lack of a good mobile solution/sync. The GoPayment app is pretty useless. If we lose internet connection we are using the GoPayment app to take payments but it doesn't sync properly with our large inventory on the desktop POS software.
Inventory control, customer tracking, UPC management
The only thing I liked of this was that it was easy for the cashiers to use. It was very difficult and frustrating since we really needed a POS program urgently, so we chose this one because it was from the same accounting program we use, so it would be supposedly easier to integrate. It looked it was really simple to use and to implement tho, so at least the setting up wasn't that complicated as everything else. I hope that at some point they fix it so it can be use later on, who knows! Maybe they do make it better, since this company has other great products (such as QB's!)
Everything else, it was really difficult to connect it even with Quickbooks itself. We sent more than 15 hours a week just trying to work with the support via phone, it was useless, not even them could fix it. I thought it was going to be a great product since its Intuit's, I was very dissapointed. They offered another solution via another program they are offering, but it was way too expensive, the price was prohibitive! As of, today the problem couldn't been fixed. So it was a waste of money and time.
We were trying to have it available for all the stores and with the mobile-stores too.
There are a ton of features to use on this program however all/most are intuitive and easy to use or figure out. It's also nice that the dashboard gives you easy shortcuts to their complex information like ovearll expenses & sales.
Although there are a ton of great features, it seems that you can lock some features to employees. This is great however I wish anything locked would not be available as a tab or on the dashboard.
Quickbooks puts everything for quoting and purchasing into one place. If it could integrate or become similar to a follow up or lead-tracking program like Pipedrive, it'd be even better.