Zoho Assist Reviews & Product Details

I can reach out to my IT support from anywhere and get true professional help.

There is nothing to dislike, it is a well thought out software

I can't afford to have my computer down, I have a team counting on me. When my computer goes down, I simply contact my IT support and within seconds they have access to my computer and the problem is only minutes away from disappearing!

I love the ease of connecting to clients, and the script so I can have a login UI from my website

It can be a little clunky at startup, and I sometimes have an issue at one particular client where I'll randomly get kicked out, but I suspect that's a client issue

I am able to increase billable time by utilizing remote sessions and recording them as opposed to having to be on site

Product has all of the functionality of much more expensive products and is extremely easy to use. I like the reboot to safe mode option and all of the background commands that can be done without involving the user. The invite technician option comes in handy when you need an extra set of eyes or need to escalate to the next level of support.

Getting around UAC can be a bit difficult until you get it installed as a service as you often have to rely on the end user clicking on a prompt you cannot see.

We use the product for all of our remote staff... instant resolution for a better customer experience with feedback. It also allows for auditing compliance since it logs all sessions. Able to copy files from my host machine to the client machine, stop and start services, launch a remote command prompt, or kill a rogue process.

It easily lets me manage my employees desktops,laptops and even PHONES. Lots of little extra touches and features that really set it apart from some of the other larger names in the market.

It is both an upside and a downside. I appreciate that i can negotiate the bulk purchases of products for my many companies. The downside is that it can be difficult to get somebody on email or chat in a extremely timely manner.

Its makes it much easier to assist all of my employees from on dashboard. Eliminating a lot of the compatibility and understanding issues is a huge time saver.3

1) SImple and neat UI 2) Lag free remote control even in lower bandwidth 3) Lag free audio call (computer audio) 4) Handy tools while in remote session (options to open local services, task manager, system process, cmd etc) 5) Easy switch between monitor

Cannot view multiple displays simultaneously.

Support session with customers.

The best thing about Zoho Assist is that I am able to control so many different devices FROM so many different devices, and it is extremely easy to do so. The ease of controlling desktop computers/servers using iPhone / iPad has made this almost a daily use for me, and it is growing in use every day. The security implementation by using FaceID is a very smart one, as that secures my account and clients from unauthorized use.

The biggest issue that I have come across is the time it takes to initiate Unattended Access. The setup flies through, but then it could take up to 5-7 minute before initial access. Subsequent access is much faster. Also, the security feature in Mac OS to have the user enable Zoho to control the computer is sometimes a stumble block for some users.

The major problem I am solving is to be able to save money for my organization by combining many machines under one affordable solution.

Zoho assist allows for both attended remote support as well as unattended remote support - which is convenient for after hours updates for a remote site. I like the simple and straight forward pricing plan.

I haven't found any downsides yet. I guess that of course I would prefer it to be lest costly - maybe the first two technicians be for the same cost.

It has allowed me to provide IT support remotely and significantly reduced travel needed to provide updates and other technical support.

Zoho is secure and very fast. It works very well and my customers really like that we have the ability to help them with just a phone call. Less glitchy than other remote service choices that are available. The cost is minimal compared to the quality of the service.

I would like a way to set a dollar figure that we charge and create invoices from within the app or just request payment at the end of a session. This would be so helpful. Perhaps they could partner with Square?

Many of my customers are elderly and they are able to get faster service without having to bring the computer into the shop.

Simple, Easy to Setup And Use and Very Efficient.

Payment plans are not favourable for our organization. A little on the high side if you ask a startup like us.

We deliver support to clients using Zoho Assist. Sometimes clients need help setting up accounts, as a web development provider and Zoho partner, our clients use Zoho Mail for all their business communication needs, hence we provide assistance such as setting up new accounts, showing clients how to use, configuring email signatures etc. Helping clients configure their DNS Settings for our Hosting Services and Even Fixing Bugs on Websites and Applications We build are all part of the problems with solve using this amazing tool.

I love the fact that the customer can simply click the link sent in the e-mail and it starts a full session. This makes things much easier when trying to access them remotely.

I think everything is awesome. No Complaints here. I have never used a service so awesome.

Anything remotely, I have people who dont have the ability to be on site and need support.Very lightweight and easy solution.

speed, reliability, integration capability

everything works fine.............................

Remote support to my clients.

It works very well and makes it incredibly to use unattended access. Clients also seem to easily install the client software. Had previously used TeamViewer for 'private' use (of course). Needed to be able to use with clients but the TeamViewer cost was just not feasible. Only found Zoho Assist by accident but really impressed with the product and ease of use. Cost also very affordable for a small business with an occasional need.

Nothing really. One client mentioned they couldn't see where I was moving the cursor on their screen - but that was an unusual setup so might just be a one-off.

Simple remote access to solve some basic PC issues. Also often use to configure email clients for our customers - just easier than trying to talk them through it.

Product is easier to use than Teamviewer. I don't have to waste half an hour to explain to my clients instructions. The process of using remote access is very intuitive and affordable.

Nothing. I'm very happy with the product.

IT support and meetings.

Zoho Assist gives us the flexibility to assist our customers with great customizable features.

For now, we haven't had the opportunity to find something that we dislike. But as always, the UX could improve.

Mostly Customer Service IT support. It helps us to save a lot of time and money by letting our team assist our clients from our office, faster and more productive customer support.

The functionality, ease of use and the pricing

i do not have any dislikes or concerns with the product.

Remote access support budget concerns

Found this software just off a google search - looking for something that was basically "dummy-proof" to remotely help clients sign up for accounts online. This one is beyond simple! I love it!

So far I don't have anything I dislike. The price is perfect and the set-up is easy.

I am taking the guesswork out of a semi-complicated set-up process.

we are enjoying the ability to provide our techs with a good reliable tool that meets our needs. We best like the ability to use through a browser and keep unattended systems for quick access. The fact that it integrates with our Zoho Desk is a huge bonus that are excited to start using as well.

There isn't anything that we have found to this point that we dislike about the tool.

We are solving the ability to scale across the amount of techs we have since growing. Our previous tool did not allow a manageable platform for us to provide accessibility to more than a few techs.

I (ex-logmein rescue user for 6 years) love the simplicity of the Zoho Assist tool offering all the functionality to support our users efficiently without the clunky excess stuff other tools offer. Equally important, the personal, quick responses from the Zoho Assist support staff is out of this world and an example to many other software vendors!

I would not know wat to put here... it is a required field but I have literally nothing to complain about so far with Zoho!

I have a small IT company working for a multinational company for many years now, we provide CRM software solutions and support and key to user acceptance of our software is the ability to provide remote support to understand and where possible quickly resolve issues. We have tested Zoho Assist extensively and found it to be user friendly (for the end user) and very easy to get to know for ourselves!

Zoho Assist has all the features of many other more highly priced products. Zoho's support is excellent. I am the key IT person supporting 30 users and am often required to provide support when I am not on the premises and often after normal business hours. Zoho was easy to set up, including unattended assist, and easy to deploy. The unattended assist ability to transfer files and remote print are big advantages.

Sometimes there is a very brief lag in the movement of the cursor on the remote computer. This is not a major problem but can be a bit distracting as you work on a remote screen.

Ability to remotely support users when I am not on the premises. We were using Teamviewer but found it to be too expensive as we grew in our needs. Zoho makes it easy to remotely install software and updates, and run various diagnostic tests. We also use it to remotely teach users how to access and run certain applications and to resolve issues they have with printing, network access, etc. We now have the ability to do all of our support through the cloud, meaning that we only need access to a computer connected to the Internet.

It works!!!! Its light weight! And simple interface. Much better than TeamViewer or AnyDesk. Integrates with ZenDesk well.

Cannot discriminate by group remote confirmation Zoho Assist Unattended Agents. In our case we have servers who are unattended, and some users systems that I'd rather install the Unattended Agent but have remote user confirmation turn on.

I support users