Gorgias vs Zendesk Support Suite
Take a look at how Gorgias and Zendesk Support Suite stack up against each other across pricing, features, and support using feedback from real users like yourself. Gorgias scores 4.6 out of 5 from 504 reviews, while Zendesk Support Suite has been rated 4.3 out of 5 from 5770 reviews.
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At a Glance
Overview
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Reviewer's Segments
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
16
- Adobe Commerce (Magento Commerce)
- Attentive
- BigCommerce Enterprise
- Dropbox Business
- Gmail
- Google Forms
- Helpdesk
- Intuit Mailchimp
- Klaviyo
- Meta for Business
- Microsoft Excel
- PartnerStack
- Postscript
- Shogun Frontend
- Shopify
- TeamViewer
- Trustpilot
- Wix Ecommerce
- Yotpo
- Zapier
- Zowie
Total integrations:
6
- Adobe Commerce (Magento Commerce)
- Attentive
- BigCommerce Enterprise
- Dropbox Business
- Gmail
- Google Forms
- Helpdesk
- Intuit Mailchimp
- Klaviyo
- Meta for Business
- Microsoft Excel
- PartnerStack
- Postscript
- Shogun Frontend
- Shopify
- TeamViewer
- Trustpilot
- Wix Ecommerce
- Yotpo
- Zapier
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, and Customer Self-Service Software.
Company Details
- By Gorgias Inc.
- Located in San Francisco, California, United States
- Founded in 2015
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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