Best Digital Customer Service Platforms

What is Digital Customer Service Platforms?

Digital Customer Service Platforms enable businesses to engage with their customers through different digital channels, including email, social media, chatbots, and more. They’re designed to offer a centralized hub for customer service agents to manage customer interactions and provide dedicated, personalized support via an omnichannel experience that improves customer satisfaction and loyalty.
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AWeber logo
AWeber
4.2
(629)
Free plan available
AWeber is one of the more prominent email marketing platforms owing to the brand being around for a wh... Learn more about AWeber
Freshdesk logo
Freshdesk
4.4
(3,051)
Free plan available
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service ex... Learn more about Freshdesk
Help Scout logo
Help Scout
4.4
(401)
Starting at $25.00/month
Help Scout gives growing businesses everything they need to deliver world class customer support in on... Learn more about Help Scout
HubSpot Service Hub logo
HubSpot Service Hub
4.4
(2,172)
Starting at $50.00/month
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with com... Learn more about HubSpot Service Hub
Zendesk Support Suite logo
Zendesk Support Suite
4.3
(5,770)
Starting at $49.00/month
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of custome... Learn more about Zendesk Support S...
Zoho Desk logo
Zoho Desk
4.4
(5,205)
Starting at $20.00/month
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help m... Learn more about Zoho Desk
Acquire.io logo
Acquire.io
4.2
(43)
Starting at $500.00/month
Acquire.io is a unified customer service platform that provides all your digital channels—including vi... Learn more about Acquire.io
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Appy Pie logo
Appy Pie
4.7
(1,326)
Starting at $16.00/month
Appy Pie is a drag-and-drop builder software that allows users with no programming skills or coding kn... Learn more about Appy Pie
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Gorgias logo
Gorgias
4.6
(504)
Starting at $10.00/month
Gorgias is a customer service and helpdesk software designed to streamline communication between busin... Learn more about Gorgias
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Helpshift logo
Helpshift
4.3
(379)
Free plan available
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve ... Learn more about Helpshift
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Intercom logo
Intercom
4.5
(2,927)
Starting at $74.00/month
Intercom is a customer service platform that redefines customer support by simplifying processes and e... Learn more about Intercom
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LiveHelpNow logo
LiveHelpNow
4.3
(150)
Starting at $9.00/month
LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, ... Learn more about LiveHelpNow
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Zendesk Chat logo
Zendesk Chat
Starting at $49.00/month
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all... Learn more about Zendesk Chat
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Zowie logo
Zowie
4.7
(62)
Zowie is an AI-driven customer service automation platform. It's designed to integrate with various me... Learn more about Zowie
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