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Zowie
The Customer Service automation platform built to help ecommerce brands delight customers and grow revenue.
4.7
(62)
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Zowie Reviews & Product Details

Zowie Overview
What is Zowie?

Zowie is an AI-driven customer service automation platform. It's designed to integrate with various messaging channels and CRMs, enabling businesses to automate responses to frequently asked customer queries. The platform uses machine learning to continually improve its responses and adapt to new inquiries, enhancing the efficiency and effectiveness of customer support teams.

Company Zowie AI Inc.
Year founded 2017
Company size 11-50 employees
Headquarters New York, NY, United States
Social Media
Linkedin | Twitter
Zowie Categories on Findstack
Social Customer Service Software
Help Desk Software
Live Chat Software
Conversational Support Software
Chatbots Software
Digital Customer Service Platforms
Customer Self-Service Software
Conversational Marketing Software
Ask Questions about Zowie
What Zowie is best for?
How does Zowie compare to HubSpot CRM?
What are the pros and cons of Zowie?
Zowie Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based
Training Documentation
Languages English
Zowie Features
AI-driven Insights
Automated Alerts
Automated Summaries
CRM Integration
Call Playback
Call Recording
Call Scheduling
Call Scoring
Call Tagging
Compliance management
Conversation Analytics
Custom Reports
Customizable Dashboards
Data Export
Feedback Collection
Keyword Tracking
Lead Qualification
Multi-language Support
Performance Metrics
Real-time Coaching
Sales Forecasting
Security Protocols
Sentiment Analysis
Speech Recognition
Team Collaboration
Topic Detection
Transcription
User Management
Voice Tone Analysis
Workflow Automation
Zowie Media
Zowie Integrations
See all 4 Zowie Integrations
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 30, 2024
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62 Zowie Reviews
4.7 out of 5
Mid Market (51-1000 emp.)
Jun 14, 2022
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Great team and problem solving from Zoie, some functions are a bit clunky"
What do you like best about Zowie?

Zowie as a team has helped us every step of the way to get our bot set up. They have created features for us and alays take on feedback and improvements.

What do you dislike about Zowie?

The automations can be easily misunderstood by the bot and I wish there was a way to ask the bot to "exclude" certain phrases when it determines an automation. We have many similar customer comments which can be misconstrued.

What problems is Zowie solving and how is that benefiting you?

Our Chatbot automation % has increased and we are coming up with clever ways to deflect chats into other, less time-sensitive, channels.

Mid Market (51-1000 emp.)
Jun 06, 2022
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"review on the use of zowie"
What do you like best about Zowie?

I like the openness to the client's needs

What do you dislike about Zowie?

Due to the short time of use, I am not able to indicate a negative topic.

What problems is Zowie solving and how is that benefiting you?

simple automation of customer service