Helpshift Reviews & Product Details

Eu amo que é uma plataforma usada para a comunicação da empresa com os clientes. Eu adoro usar para poder fazer meu trabalho e estar conectada em tempo real com os cliente. Estamos resolvendo problemas diários pela plataforma, com isso, a empresa está sempre podendo melhorar e ver o que está tendo problemas relacionados aos clientes para podermos melhorar diariamente. Isso é incrível. Não são todas as plataformas que tem essa qualidade que essa tem. Estamos sempre buscando superar e entregar um melhor produto na nossa empresa, e o helpshift ajuda da mlehor forma possível. Eu fico muito feliz em poder usar e compartilhar aqui o meu relato. Continuem sempre melhorando e atualizados para que as empresas possam sempre usar e melhorar os problemas dentro da empresa. Obrigada por serem os melhores.

Não tem nada que eu não goste nessa plataforma. Uso diariamente por causa da empresa onde trabalho e me ajuda muito. Uma plataforma que está sempre atualizada. Com isso, não tenho nada para reclamar dessa plataforma. Amo usá-la diariamente, me ajudando com os problemas da empresa.

Todos os problemas diários da empresa onde trabalho são resolvidos pela plataforma, então me ajudar muito. Fico feliz em poder resolver todos os problemas da empresa pelo helpshift, isso é muito bom. Trabalhar com uma plataforma sem ter problemas, pois já temos que resolver coisas diariamente e isso é excelente. Fico feliz em poder usar todos os dias para trabalhar!

- Queues - Views - Easy settings - Contact with Nikola - Bots

It is difficult to answer this question. Maybe choose other options for customer satisfaction survey?

- Game player tickets. The benefit is the tool itself. Definitely better than Zendesk.

About Helpshift I like the fact that I can add as many tags as I want to the tickets I work with. This is a feature that I could not use in the previous tool, where I could assign only one tag per ticket. I also like that tickets can be divided in categories according to the importance of the customers I am dealing with, underling which needs to be prioritized. I also like the fact that I can see which device customers are using and the details about their profile. This extremely helps me with my everyday requests.

Sometimes it is difficult to understand how to get some features. The whole tool should be more intuitive. At the same time, I believe that every user should be able to add any options in order to better organize their own work. In my case, indeed, I need to ask someone else for the permission to add some tools and wait for their approval.

With Helpshift, I answer the complaints coming from our customers. They might differ and not only be negative. Indeed, we reply also to our players' feedbacks and suggestions. Thanks to Helpshift we can verify the information provided pretty fast through the Metadata option.

I really like the tool, I use it since I joined the company where I work. It has been two years using this tool and I feel totally safe in saying that it has benefited the entire operation of my work. When you really learn to use all the resources, there are no limits to how far the tool will take you.

Many times the tool had errors and it made me a little nervous. But the support of my company soon got in touch with the support of the tool and they helped instantly. It was extremely gratifying to know that because the tool was what commanded the operation of my company and without it, we would be left without action.

The tool was what commanded the operation of my company and without it, we would be left without action. When you really learn to use all the resources, there are no limits to how far the tool will take you. I said that above and I repeat. The productivity of the operation, when compared with the previous tool, is exponentially higher.

I Ike that it's almost streamlined communication with our clients.

I dont like that when clients respond I am not notified.

We used it to solve any client and server issues with our company's application.

It's a very helpful tool for companies interacting with customers and increasing customer service overall satisfaction. It's convenience and easy to use; and it's very user friendly.

My overall experience with Helpshift has been good.

Helpshift is used to communicate with customers and assist them on helping banking issues.

It has different categories that makes it easy to keep track of different chats when you are on multiple.

It would be nice if there was some notification that could be sent when someone returns to the chat after being inactive for around 10 minutes.

It has helped me solve issues that are clients are having with our website, or any questions that they have about any paperwork.

The aspect I enjoy the most about Helpshift is its convenience to use. Notifications are clear and concise, and the notes fields are helpful to keep track of past issues.

It would be nice if we did not have to use an external program to receive desktop notifications.

The problems addressed are mainly for website issues and duplicate entries within our database. It's kept an easier line of communication with the clients rather than writing out an email.

Helpshift is very user friendly and simple.

Sometimes notifications aren't always clear or they don't pop up when necessary.

Helping all clients solve issues with their job applications. It is very easy to communicate with people who need help or have questions.

I like that I am able to communicate with clients and If I need to review past conversations I have access to them.

I don't like when you close a chat with a client, they can come back with another question but there is no notification that the client came back to the chat.

I haven't experienced any problems. As far as benefits go, i see that it is a lot easier to help clients. If they start a chat about one issue and have another question about a different topic I can easily have another team member jump into the chat to help the client. It helps cut down on wait time and allows clients to get the help they need a lot faster.

It's nice to be able to create macros that can be shared amongst all support employees.

As of right now, we don't have any dislikes. Helpshift fulfills our current needs.

Tags/Smart views are extremely helpful in determining the size and priority of bugs

Helpshift is very helpful and easy to access, with analytics as well to review incoming tickets and other information. Catering players also comes easy with ready-to-send FAQs and easy-to-use response fields. Setting up new members also come easy with just their email addresses. Viewing tickets also comes at ease with the contents of a support ticket all in one place.

There's actually nothing to dislike about Helpshift. Everything is prepared. What I probably wish to see in Helpshift is easy exporting of data, particularly ticket data, for external review.

Helpshift has been very helpful for us in catering players from several mobile games. Its ease of access helps us provide assistance on a much faster rate. Any issues that need critical attention are getting acknowledged quicker than any other support sites. Arising issues are getting noticed as well with all support tickets coming in on one place.

Helpshift es una herramienta muy útil para gestionar la atención al cliente ya que provee funcionalidades que hacen que brindar un servicio de soporte sea una tarea fácil, sencilla y sobre todo ágil.

La plataforma me funcionalidades que satisfacen todas mis necesidades, es por esto que no me disgusta nada de esta.

brindar atención personalizada y cercana a los clientes de mi negocio

I like the quick responses and the interface.

I wish we had a better way to sort tickets because sometimes the organization isn't there.

We use Helpshift as a CS channel for our mobile games.

A interação com os clientes é muito boa.

Poderia incluir mais ferramentas que poderiam nos auxiliar.

Tratando diversos assuntos com nossos clientes