ChatBot Reviews & Product Details

Botengine is fast and is able to respond to tens of customer chat at the same time ; which is something you don’t get with human agents.It is very easy to setup and requires basically no technical knowledge to create a chatbot on the Botengine website.The level of customer support we got from the Livechat team during and after setting up our chatbot was friendly ,prompt and continuous and I assume if we ever encounter problems with our chatbot in future ,they will be more than ready to step in and offer us assistance.

Botengine does a basic but yet important task and does it effectively.Nothing to complain about.

Botengine serves as an helping hand for the customer service team on our website,helping the team respond to smaller queries and complaints from customers and website visitors ; while directing complex queries and complaints it cannot handle,to an human agent.

I like the fact that my customers and employees can come upon a single forum to get information about anything about my organization. It makes business significantly easier. Great work guys!

Sometimes customers complain about BotEngine not always comprehending what is being inquired.

Problem of inadequate customer feedback solved! BotEngine provides an opportunity to make more information available to both customers and employees alike.

The ease and simplicity with which I was able to create a chatbot through the Botengine platform.Also the reliability of the chatbot we have created ; it is running every minute of the day and is able to attend to as many website visitors as possible,without any lag in performance. I think it is fairly priced too and the most beautiful part of Botengine is the quality of support we got from Livechat inc before,during and after the deploying output chatbot.

Botengine does a good job.It helps attend to customers and web visitors with basic needs and enquiries.

Botengine saves my organization money by reducing the number of number of support agents attending to customers.Also it affords support agents more time to attend to the needs of our customers and web visitors.

I like that Botengine platform is easy to use,thereby making it easy to create our chat bot in a matter of minutes,and with as much minimal support as possible from the software development team. Botengine is so simple to use,that it was created and deployed by myself and team members at the marketing team,despite not coming from a technical background. I also find Botengine pricing of $50 as worth it,in compared to other Chatbot platforms we have tried in the past,which were usually overpriced and offered us little functional value compared to what we have gotten from Botengine.

I wish we had known about this before hand,or maybe Livechat had released this like two year ago.We only began using Botengine this year,and it has reduced the workload in the marketing/sales departments in terms of the number of customer query we have to attend to on a daily basis,

Botengine enable sales and customer care agents focus on the complex issues and complaints made by our customer on the website,while our Botengine focuses on tackling the little and simple issues faced by customers,whose answers for the most part even lies on sections of our website.Thus on most occasions,Botengine simply respond to customers with a web link.

Primarily I like Botengine for its reliability. Before trying out Botengine this year , we had initially created and deployed several Botsvia multiple free and paid platforms to very little efficiency. We had chatbots which would sometime fail to work. We gave Botengine a trial this year and we have never looked back.First ,was the impressive quality of support we got from the Livechat team,as they were available to guide us through the installation and deployment of our chatbot.

I wish my organization did not have to wait so long ,before Livechat introduced Botengine.

We used Botengine to create a chatbot for our Livechat ,which assists our customer care agents attend to website visitors with not too difficult problems.

Botengine is the most dependable chatbot out there when it comes to reliable performance. I do not expect anything less , as Botengine is a brain child of Livechat inc . which I regard as the best help desk software in the industry at the moment. I love its simplicity ,as it allows anybody and by anybody , I mean everyone with or without a programming knowledge to create a chatbot, As a matter of fact ,our initial chatbot iteration was created by our sales team with no assistance whatsoever from anyone in the engineering department.

I dislike that Botengine can only tackle simple queries from our customers.

Botengine helps speed up the response time of our customer service team by reducing the number of chats the customer care attends to.

What really stands out for me is the user-friendly no code chatbot builder. Its flow based and simple to do conversation design. Navigating through the platform and integration is super easy. the customization options are pretty rad. Being able to tailor the chatbot's responses to match the brand's tone and style is a sweet touch.

Even though chatbot.com has some great stuff going on, there are a couple of things that might raise concern. I created chatbot for facebook but when I reached to support team for issues, I didn't get better response . They said that they are not open for call support. Also, the pricing can be a bit on the higher side, which might not be the best fit for smaller budgets.

Chatbot.com is tackling the challenge of customer support and engagement on a whole new level. It's like having a virtual assistant that handles routine queries and tasks, freeing up actual humans to tackle the more complex stuff. Its integration library is amazing and I was able to even integrate it with my custom APIs

Great workflow builder with a variety of features. Strong customisation. Good API integration and workarounds should you not wish to integrate into CRM systems. Analytics generated through integration are very useful. Integration into LiveChat. Good value. Easy learning curve. Very east to embed into websites. Good looking bot.

There's a lot more intelligent tools out there, this feels more entry-level or a good addition for LiveChat. Learning aspects were manual at time of our configuration with no AI supporting further learning. Not enough configuration around the bot display to end users. Would be nice to integrate additional items at pop-up of chat bot such as a status page/uptime through third parties.

Business Intelligence around product usage - pain points / help points. Self-Service through automated workflow streams. Ticket creation. Feedback on product / service. Modernising product. Cost / time savings. Development insight.

I love how easily you can integrate Chatbot into Livechat. From there you can easily create presets to respond to customers inquiries.

I dislike that ChatBot doesn’t have a machine learning mechanic, if it comes across something it doesn’t understand it’s flat out tell the person to rephrase it. Making it seem inauthentic.

With ChatBot we’re able to direct our customers through a series of troubleshoots to solve their issues, and escalate them to a live audience if needed.

I could easily set up my bot and I'm not a programmer, myself. Really easy connection with other applications: Messenger, LiveChat, etc.

Looking forward to see more integrations in the future.

I launched one of my business projects with my team based on bot conversation.

We only introduced Botengine by Livechat into our help desk process in November 2017 ,however as expected with all things created by the Livechat team (counting on past experience) ,it has been helpful for the team . One ,it is easy to integrate with our existing Livechat solution , and the helpdesk team integrated it ourselves without the need to leverage on the technical know-how of our colleagues at the engineering department. Two ,it reduced the chat workload on the help desk team ,as we no longer need to treat everyday customer query like ; what does Iroko tv do , what countries can Iroko be used ? Pricing of our services ? Lastly , this chatbot has no limit to the number of chat conversations it can respond to at the same time ; basically ,it does not get tired.

Probably wish Botengine can do more than what it currently does ,but if that be the case ; a lot of us get to loose our jobs.lol

Botengine was introduced to afford the helpdesk team with more time ,to deal with advanced customer enquiries , while the Chatbot focuses on the simple customer enquiries. Botengine has done this task effectively.

We integrate Botengine with our Livechat support program.The key features I love about this program include ; SIMPLICITY - I love the Botengine user interface , as it is very intuitive and took just a few minute to create,customize our Bot and integrate it with our Livechat program. WORKLOAD - There is no limit to the number of chats which Botengine can handle at the same time. This is a major advantage over an human support agent. AIDS THE SUPPORT TEAM - Botengine basically aids our support team by helping address the most popular and simple questions ,which customers are likely to ask the support helpdesk team like ; what Iroko is about , our office address , our contact email ,how to subscribe to Iroko ,or where to find our smartphone apps etc This activity enable the human support team to focus on the most important and complex customer questions , which Botengine cannot respond to.

Very effective program ,however it is unable to respond to most questions customers have to ask ; since most questions are complex. I hope there will be one day when Botengine will completely replace the need for human support teams.

Botengine wins our customer support team vital time which would had been spent responding to basic ,trivial questions which customers regularly ask. It also has helped in improving the chat response time between our support team and customers.

I love that ChatBot is easily intergrated into LiveChat, it make connecting to your website easy. I also love how easy it is to use Chatbot to build a flow chart of conversations to gather keywords and answer responses of the customer. From that we can either help them solve their problem or generate a lead.

I dislike that it's not easy for chatbot to identify certian phrases that are connected to others. This may force it to go to the default response, and from that point it loses the immersion that you are talking to a real person.

With Chatbot, I'm able to communicate with our prospects without actually hiring extra staff. Every conversion is built upon the previous thanks to machine learning and allows us to gather leads for our sales staff if they have a question about our service, and allows us to redirect a client to our support if they have an issue.

ChatBot helps you to have human-like conversations with your clients and customer. The front desk job can be eliminated via the use of a chatbot. It can be the voice of companies and work multiple sessions.

You need to take care of which kind of voice you want to depict for your business whether gentle, loud, etc. Make it as efficient to deliver high customer engagement.

ChatBot is helpful in customer engagement by delivering multiple sessions for the clients, eliminating the high front-end desk job. It is being adopted to become the voice of business and deliver high customer satisfaction.

Easy to set up, beginner-friendly, good AI, easy to train, and has some cool features which other software don't offer, that's the main reason going with this software.

Expensive compared to other better alternatives; for live chat, you have to buy a separate live-chat subscription which is costly too.

To help with common queries of the users and nurture them to subscribe to our platform.