Tidio Reviews & Product Details

Automations are very easy to configure and contribute a lot to internal management. I have made integrations with Facebook, Zapier, to connect with other tools such as Pipedrive

At the moment I do not have any reason that I dislike the tool. On the contrary, it always adds to our efforts with our clients. It has multiple tools to integrate, easy to use and facilitate contact with support.

Mainly automation through chatbots that allow maintaining contact with potential customers, in addition to being able to transfer these records through Zapier to Mailchimp, this has given benefits in the growth of databases and being able to send them automated emails in this way

If you're creative, you can sort out any automated system to make leads or make a sale, making the most out of any visitant to your web platform. And best of all, it's for free! Starting business or individual service providers can have it all for free forever. And it doesn't end there. Any kind of business, even big ones, can sign up for free and build all of the automated responses, be it a chatbot for they're website, or automated responses for Instagram story replies or Facebook Messenger API incomes. Once tested, the company can decide to sign it up or leave it, and one thing is for sure: it won't leave it. Tidio also has the best design I have seen on the market, and the whole platform is just to tier in usabiliy, design and support, which is so quick at any time you almost cannot believe they do it all through they're own Tidio ChatBot itself. Their support system using ther own chatbot is a masterclass on how chatbots should work. It doesn't get better than this.

On the 'quick responses' chatbot option, it would be good to know how big the name can be to show in the one-line-sized balloon or maybe allow two lines, which wouldn't be aesthetically pleasing, though.

I'm solving the lack of leads my website would generate. I needed my potential clients to reach me through my WhatsApp business, but only a good-looking website and a fancy Lottie-animations WhatsApp button on the corner were not doing it. Now I have my potential clients from the moment they reach my website, and it goes a long way.

The setting options and the variety that you have to adapt your chat to your needs

Nothing so far, I think everything is really great

We can intercept the customer and answer his questions directly, thanks to the AI, that also relieves us enormously of our work

It's pretty promising! Leads notifications are prompt! Dashboard is intuitive

Everything seems to great! Couldn't find anything that I would dislike.

Currently, Lead capturing, and it's just incredible.

The way you program the bots is straightforward.

API needs more functions, like call an external script. I don't like that you cannot export somehow your work.

It is very helpfull for basic support issues.

We are really enjoying the quick and easy accessibility that it offers our customers. Just getting on the website and removing any barriers to connecting them with any conversion.

We haven't seemed to run into anything that we notably dislike at this time.

We are making it easier to answer FAQs for our patients to the pharmacy. Most notably we are using it to answer questions related to COVID-19 and how it relates to our pharmacy.

What I enjoy most about Tidio is i can multiple users. You also can get a live notification when someone has entered you site. The only other app i used was shopify chat and this is 100 times better.

I would say the only downside of the app is nothing major. I do think the ui could use a little more work however that does not stop this from being an amazing app.

A major benefit to using tidio is you can get a live notification of when someone is on you site. This lets you be able to monitor the chat box more efficiently.

The different options with how tidio can interact with customers in different stages. We appreciate the automatisation for the FAQ whereas we build it on by adding cupons for the customers down the road.

Cant come up with something Tidio cant do..

Customer engagement Increased purchases in the amount of customers on the site. I like that the individual customer feel like they get personal service

- Awesome UI / UX - Beautiful Widget - Friendly and easy to use interface - Nice Support

- There's no voice chat feature available - No 100% White Label (backend) - No translation (backend)

Filter leads / customers that come into our website and create nice funnels to communicate with our customers.

I had an issue, and chat support has offered me a fast solutiuon

Installation was a little bit complicated, I had to disable primary module to work.

displaying the right module

The mobile app that allows us to control our site traffic and interactions with clients

Nothing so far, the system works great and super fast

Now I can see all my leads in real time

I like the simplicity and versatility of Tidio. Also, with Trilio I can get notifications via email and through text.

Trilio is pretty easy to set up and got started pretty easily, so it's not much I don't like about Trilio.

I can respond to customer inquiries quickly with Trilio, so it improves my customer response time.

Tidio is really best giving alot of amazing features. it's support is really good and amazing. They helped me finding my solution to the problem. Really recommed to new and experinced developers.

Nothing. But the thing i want the developer to add in tidio is that. They should add a feature through which admin or customers can send "custom offers", may be custom offers of their woocommerce products by just using woocommerce products. Thanks

I want to send custom offers of my woocommerce products to the customers in chat. Tidio helps me in this, It's operator names "Operator triggers bot" helped me really good in that. really amazing feature

Customer services helped me a lot. Also, I love monetization. Until we start to automize, we can use Tidio absolutely for free. And I think that's fair.

There is nothing I can tell at the moment.

We need customer service for potential customers on the website.

The app is super easy to set up, offers an instant and great customer service and will definitely help you out in many ways!

Wouldn't know one bad thing to say about Tidio

Customers feel like they can ask questions easily and quickly and will always be taken care of

First of all, I am very satisfied with the assistance service, the staff is very kind and super ready to help you. Tidio offers a great service to our non-profit as it provides all the features we need

We have no information that we can highlight at the moment

All our customer support is handled by TIDIO

Saving auto-responses depending on frequently asked questions from clients saves time for an operator to respond to inquiries related to the saved responses and is the best I like about the software

The pricing is good for me. However, my public key accepts me to have three operators at $18/month; the challenge comes when you need to increase the number of operators, they require you to pay $10/month, making it costly for small businesses with a more significant number of operators

We used to use emails to communicate with clients, see how hard it is, then our team googled about the best live chat software, we tried a list of them, but they could not meet our goals. Tidio powers our need to communicate with customers online through our website and Facebook. We can now respond to as many inquiries as we can, providing us a good review when it comes to communication, and we have increased more sales because of the communication link we implemented using Tidio software

I enjoy The convenience of interacting with your consumers without exchanging sensitive information

I have. Nothing is disliked or unemployable.

I'm solving the issue with converting from phone to email.

It's just great, it integrates with many other plugins and softwares and the chatbot is a money making machine!

There is nothing wrong with Tidio, it just the best Chatbot on the market ever. I hope their Pricing won't go any more up.

chatbot and save me time

I love that's there's so many features for a very reasonable price. You really can't go wrong!

As of now, nothing that I don't like. Everything is so on point and user friendly, and the platform is easy on the eyes and very appealing.

I love that we can create automated chat bots to gain more access to the customers wants and needs in our website.