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Tidio Logo
Tidio
Seamless Customer Communication Platform
4.7
(1,413)
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Tidio Reviews & Product Details

Tidio Overview
What is Tidio?

Tidio Chat is a cloud-based live chat platform that can be quickly integrated into your website. The platform features a customizable interface that lets companies make the live chat interface aligns with existing branding efforts. It also supports over 140 languages and ensures better engagement with customers. 

Company Tidio LLC
Year founded 2013
Company size 51-200 employees
Headquarters San Francisco
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
Tidio Categories on Findstack
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Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Tidio
What Tidio is best for?
How does Tidio compare to ChatBot?
What are the pros and cons of Tidio?
Tidio Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Tidio Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Tidio Media
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Tidio Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 23, 2025
Tidio Logo
1,413 Tidio Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Dec 09, 2021
 Source
Overall Rating:
5.0
Alexander B. avatar
Alexander B.
Inbound Marketing Manager
Share
"Fantastic experience with Tidio"
What do you like best about Tidio?

Automations are very easy to configure and contribute a lot to internal management. I have made integrations with Facebook, Zapier, to connect with other tools such as Pipedrive

What do you dislike about Tidio?

At the moment I do not have any reason that I dislike the tool. On the contrary, it always adds to our efforts with our clients. It has multiple tools to integrate, easy to use and facilitate contact with support.

What problems is Tidio solving and how is that benefiting you?

Mainly automation through chatbots that allow maintaining contact with potential customers, in addition to being able to transfer these records through Zapier to Mailchimp, this has given benefits in the growth of databases and being able to send them automated emails in this way

Small Business (50 or fewer emp.)
Dec 09, 2021
 Source
Overall Rating:
5.0
Carlos A. avatar
Carlos A.
Advogado
Share
"The limits on Tidio chatbots are up to you! And Tidio support is instantaneous and amazing"
What do you like best about Tidio?

If you're creative, you can sort out any automated system to make leads or make a sale, making the most out of any visitant to your web platform. And best of all, it's for free! Starting business or individual service providers can have it all for free forever. And it doesn't end there. Any kind of business, even big ones, can sign up for free and build all of the automated responses, be it a chatbot for they're website, or automated responses for Instagram story replies or Facebook Messenger API incomes. Once tested, the company can decide to sign it up or leave it, and one thing is for sure: it won't leave it. Tidio also has the best design I have seen on the market, and the whole platform is just to tier in usabiliy, design and support, which is so quick at any time you almost cannot believe they do it all through they're own Tidio ChatBot itself. Their support system using ther own chatbot is a masterclass on how chatbots should work. It doesn't get better than this.

What do you dislike about Tidio?

On the 'quick responses' chatbot option, it would be good to know how big the name can be to show in the one-line-sized balloon or maybe allow two lines, which wouldn't be aesthetically pleasing, though.

What problems is Tidio solving and how is that benefiting you?

I'm solving the lack of leads my website would generate. I needed my potential clients to reach me through my WhatsApp business, but only a good-looking website and a fancy Lottie-animations WhatsApp button on the corner were not doing it. Now I have my potential clients from the moment they reach my website, and it goes a long way.

Small Business (50 or fewer emp.)
Dec 08, 2021
 Source
Overall Rating:
5.0
MS
Mike S.
Ceo
Share
"Best chat bot and very good service"
What do you like best about Tidio?

The setting options and the variety that you have to adapt your chat to your needs

What do you dislike about Tidio?

Nothing so far, I think everything is really great

What problems is Tidio solving and how is that benefiting you?

We can intercept the customer and answer his questions directly, thanks to the AI, that also relieves us enormously of our work

Small Business (50 or fewer emp.)
Dec 07, 2021
 Source
Overall Rating:
5.0
SS
Satish S.
Cto
Share
"Awesome Service - Best in class Support"
What do you like best about Tidio?

It's pretty promising! Leads notifications are prompt! Dashboard is intuitive

What do you dislike about Tidio?

Everything seems to great! Couldn't find anything that I would dislike.

What problems is Tidio solving and how is that benefiting you?

Currently, Lead capturing, and it's just incredible.

Small Business (50 or fewer emp.)
Dec 07, 2021
 Source
Overall Rating:
5.0
Solon Z. avatar
Solon Z.
Sound Engineering And Music Composition Owner
Share
"The best and easiest chatbot system"
What do you like best about Tidio?

The way you program the bots is straightforward.

What do you dislike about Tidio?

API needs more functions, like call an external script. I don't like that you cannot export somehow your work.

What problems is Tidio solving and how is that benefiting you?

It is very helpfull for basic support issues.

Small Business (50 or fewer emp.)
Dec 06, 2021
 Source
Overall Rating:
5.0
Devan C. avatar
Devan C.
Pharmacy Consultant
Share
"Just getting started, but already seeing results!"
What do you like best about Tidio?

We are really enjoying the quick and easy accessibility that it offers our customers. Just getting on the website and removing any barriers to connecting them with any conversion.

What do you dislike about Tidio?

We haven't seemed to run into anything that we notably dislike at this time.

What problems is Tidio solving and how is that benefiting you?

We are making it easier to answer FAQs for our patients to the pharmacy. Most notably we are using it to answer questions related to COVID-19 and how it relates to our pharmacy.

Small Business (50 or fewer emp.)
Dec 05, 2021
 Source
Overall Rating:
5.0
NA
Nosa A.
Pre Sort
Share
"Best Chat app for Shopify"
What do you like best about Tidio?

What I enjoy most about Tidio is i can multiple users. You also can get a live notification when someone has entered you site. The only other app i used was shopify chat and this is 100 times better.

What do you dislike about Tidio?

I would say the only downside of the app is nothing major. I do think the ui could use a little more work however that does not stop this from being an amazing app.

What problems is Tidio solving and how is that benefiting you?

A major benefit to using tidio is you can get a live notification of when someone is on you site. This lets you be able to monitor the chat box more efficiently.

Small Business (50 or fewer emp.)
Dec 04, 2021
 Source
Overall Rating:
5.0
JJ
Jesper J.
Marketing Consultant
Share
"Increased engagement from my costumers"
What do you like best about Tidio?

The different options with how tidio can interact with customers in different stages. We appreciate the automatisation for the FAQ whereas we build it on by adding cupons for the customers down the road.

What do you dislike about Tidio?

Cant come up with something Tidio cant do..

What problems is Tidio solving and how is that benefiting you?

Customer engagement Increased purchases in the amount of customers on the site. I like that the individual customer feel like they get personal service

Small Business (50 or fewer emp.)
Dec 02, 2021
 Source
Overall Rating:
5.0
RC
Rodrigo C.
Ceo
Share
"The best chat / chatbot on the market"
What do you like best about Tidio?

- Awesome UI / UX - Beautiful Widget - Friendly and easy to use interface - Nice Support

What do you dislike about Tidio?

- There's no voice chat feature available - No 100% White Label (backend) - No translation (backend)

What problems is Tidio solving and how is that benefiting you?

Filter leads / customers that come into our website and create nice funnels to communicate with our customers.

Small Business (50 or fewer emp.)
Dec 02, 2021
 Source
Overall Rating:
5.0
MS
Mihai S.
P
Share
"Great team"
What do you like best about Tidio?

I had an issue, and chat support has offered me a fast solutiuon

What do you dislike about Tidio?

Installation was a little bit complicated, I had to disable primary module to work.

What problems is Tidio solving and how is that benefiting you?

displaying the right module

Small Business (50 or fewer emp.)
Dec 01, 2021
 Source
Overall Rating:
5.0
AP
Alejandro P.
P
Share
"The best chat system"
What do you like best about Tidio?

The mobile app that allows us to control our site traffic and interactions with clients

What do you dislike about Tidio?

Nothing so far, the system works great and super fast

What problems is Tidio solving and how is that benefiting you?

Now I can see all my leads in real time

Small Business (50 or fewer emp.)
Dec 01, 2021
 Source
Overall Rating:
5.0
Neil A. avatar
Neil A.
Photographer
Share
"Why I use Tidi0"
What do you like best about Tidio?

I like the simplicity and versatility of Tidio. Also, with Trilio I can get notifications via email and through text.

What do you dislike about Tidio?

Trilio is pretty easy to set up and got started pretty easily, so it's not much I don't like about Trilio.

What problems is Tidio solving and how is that benefiting you?

I can respond to customer inquiries quickly with Trilio, so it improves my customer response time.

Small Business (50 or fewer emp.)
Dec 01, 2021
 Source
Overall Rating:
5.0
Aqib S. avatar
Aqib S.
Website Developer
Share
"Tidio is Really Amazing"
What do you like best about Tidio?

Tidio is really best giving alot of amazing features. it's support is really good and amazing. They helped me finding my solution to the problem. Really recommed to new and experinced developers.

What do you dislike about Tidio?

Nothing. But the thing i want the developer to add in tidio is that. They should add a feature through which admin or customers can send "custom offers", may be custom offers of their woocommerce products by just using woocommerce products. Thanks

What problems is Tidio solving and how is that benefiting you?

I want to send custom offers of my woocommerce products to the customers in chat. Tidio helps me in this, It's operator names "Operator triggers bot" helped me really good in that. really amazing feature

Small Business (50 or fewer emp.)
Dec 01, 2021
 Source
Overall Rating:
5.0
Radim . avatar
Radim .
Marketing Business Partner
Share
"Tidio_lost account details"
What do you like best about Tidio?

Customer services helped me a lot. Also, I love monetization. Until we start to automize, we can use Tidio absolutely for free. And I think that's fair.

What do you dislike about Tidio?

There is nothing I can tell at the moment.

What problems is Tidio solving and how is that benefiting you?

We need customer service for potential customers on the website.

Small Business (50 or fewer emp.)
Dec 01, 2021
 Source
Overall Rating:
5.0
TM
Tulsa M.
Owner
Share
"Excellent app"
What do you like best about Tidio?

The app is super easy to set up, offers an instant and great customer service and will definitely help you out in many ways!

What do you dislike about Tidio?

Wouldn't know one bad thing to say about Tidio

What problems is Tidio solving and how is that benefiting you?

Customers feel like they can ask questions easily and quickly and will always be taken care of

Small Business (50 or fewer emp.)
Nov 30, 2021
 Source
Overall Rating:
5.0
FS
Franco S.
Manager
Share
"I love TIDIO and all his feature"
What do you like best about Tidio?

First of all, I am very satisfied with the assistance service, the staff is very kind and super ready to help you. Tidio offers a great service to our non-profit as it provides all the features we need

What do you dislike about Tidio?

We have no information that we can highlight at the moment

What problems is Tidio solving and how is that benefiting you?

All our customer support is handled by TIDIO

Small Business (50 or fewer emp.)
Nov 30, 2021
 Source
Overall Rating:
5.0
MS
Miguell S.
Marketing Officer
Share
"AWESOME SUPPORT TEAM WILLING TO SUPPORT YOU WHENEVER NEED BE"
What do you like best about Tidio?

Saving auto-responses depending on frequently asked questions from clients saves time for an operator to respond to inquiries related to the saved responses and is the best I like about the software

What do you dislike about Tidio?

The pricing is good for me. However, my public key accepts me to have three operators at $18/month; the challenge comes when you need to increase the number of operators, they require you to pay $10/month, making it costly for small businesses with a more significant number of operators

What problems is Tidio solving and how is that benefiting you?

We used to use emails to communicate with clients, see how hard it is, then our team googled about the best live chat software, we tried a list of them, but they could not meet our goals. Tidio powers our need to communicate with customers online through our website and Facebook. We can now respond to as many inquiries as we can, providing us a good review when it comes to communication, and we have increased more sales because of the communication link we implemented using Tidio software

Small Business (50 or fewer emp.)
Nov 29, 2021
 Source
Overall Rating:
5.0
CG
Christian D. G.
Brand Ambassador
Share
"Convenient Alternative to Email"
What do you like best about Tidio?

I enjoy The convenience of interacting with your consumers without exchanging sensitive information

What do you dislike about Tidio?

I have. Nothing is disliked or unemployable.

What problems is Tidio solving and how is that benefiting you?

I'm solving the issue with converting from phone to email.

Small Business (50 or fewer emp.)
Nov 29, 2021
 Source
Overall Rating:
5.0
Riccardo D. avatar
Riccardo D.
Digital Strategist
Share
"Use it since back in the days"
What do you like best about Tidio?

It's just great, it integrates with many other plugins and softwares and the chatbot is a money making machine!

What do you dislike about Tidio?

There is nothing wrong with Tidio, it just the best Chatbot on the market ever. I hope their Pricing won't go any more up.

What problems is Tidio solving and how is that benefiting you?

chatbot and save me time

Small Business (50 or fewer emp.)
Nov 29, 2021
 Source
Overall Rating:
5.0
IM
Isaac M.
Owner
Share
"Beyond Words"
What do you like best about Tidio?

I love that's there's so many features for a very reasonable price. You really can't go wrong!

What do you dislike about Tidio?

As of now, nothing that I don't like. Everything is so on point and user friendly, and the platform is easy on the eyes and very appealing.

What problems is Tidio solving and how is that benefiting you?

I love that we can create automated chat bots to gain more access to the customers wants and needs in our website.

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