LiveHelpNow Reviews & Product Details

Besides the product, the Houston Methodist team greatly appreciates the staff at LiveHelpNow. They are fast to respond with easy resolutions to any issues that arise. Jared Brown has been readily available to assist with troubleshooting issues, training staff and exploring new ways to use the LHN technology to help us work smarter and not harder. Even the billing department is fast to respond! The analytics produced by LHN save staff a huge amount of time, as this was previously a manual process. Makes reviewing the products effectiveness a breeze!

Nothing against LHN, but we have not fully utilized the platform in regards to AI, call integration or their version of a chat bot due to using other vendors or security restrictions put in place by our organization. We utilize LHN as a tool to assist our HR support team, but as a health care organization we always have to tread lightly on potential data leaks. However, I can see how this tool is fantastic for sales or organizations that don't deal with personal health information. Glad to have worked with this vendor and commend them on their flexibility to make this an effective tool for our business needs!

Live chat reduces the number of inbound calls that our call center receives. Also presents the opportunity for employee's to text to chat with our HR support staff.

We love having the opportunity to chat with our customers as they surf our website. We are able to ask them if they have any questions about what they are currently viewing. This option for us has helped us cut in half the number of abandoned carts we once had. We love that you can see where your customer is chatting from, which helps with answering delivery questions etc.

At times, it is difficult to attach pictures while chatting. It would be nice if the end user and chat host would be able to benefit from sending the pictures, especially when you are working with a designer for color purposes.

We are solving many problems on a daily basis with our customers. Directing them to our how to videos and to our many colors and styles of binding tapes. We have a sample page that many like to use.

I like that I can filter out to only chatters and browsers.

It is unclear who the "browsers" are. they have foreign IPs.

I support clients in a school district with IT needs. I can assist clients with quick IT needs through chat.

I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from

Set up is complicated. The set up is not intuitive and instructions are hard to read.

Our busy customers can contact us immediately to help solve questions they have. That improves our customer relations a lot.

Great for connecting with customers! You can give them quick info with out phone calls.

Better App for phones/tablets more options needed.

Quick Answers

The software is very user friendly. Just one look at it and you will surely know that it is very easy to use and all the information that you need is there.

This is something that I do not really dislike but it would be best if we can change skins or colors on the software to break the monotony of its appearance. I have used it for 5 years now and the interface or the appearance is still the same since I started using it.

Customer inquiries. Order processing. Shipping issues. I have realized that this chat software is a very good companion and an indespensable tool for providing excellent customer service.

The customer service and general ease of use

The app version of LiveHelpNow seems to get frozen a lot and often takes a very long time to load

Improved customer experience

Simplicity of use and ability to customize notifications.

Unable to customer notification sounds.

Has reduced number of call ins to our phone lines.

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

I would like it if when u have more than one person on - that what u are typing does not erase to answer a new call

Ability to reference actual conversations with customers- less debate when issues occur. Able to multitask and help multiple customers at once has saved on payroll and more efffiecent use of time

I appreciate the ease of use and convenient pop up messages alerting of new incoming chat requests. It is also interesting to see the frequency of visitors coming and going from our website.

This may be a feature that I am not aware of but it would be convenient to be able to send .pdf attachments directly to a chat customer's e-mail.

Trying to get customers answers and information in a timely manner without the need for a telephone conversation. This software has put us in closer contact with our end users and distributors.

What i like most about LiveHelpNow, is how simplified it is! I can be working on any other task on my computer and if someone needs help or has a question, i will get an alert to let me know that someone asked a question. Also i like that i can see how many people are browsing the website and how many pages they have viewed.

I don't like how only one secretary can access LIveHelpNow at one time.

We are able to solve many and various random questions that our customers may have regarding how something works, to how many or how much of something you get of a specific product. Our customers don't even have to pick up the phone to get their questions answers.

I like the fact that LiveHelp Now is a way to have an interactive Chat with my Clients, and it can highlight important aspects of the chat. When a client needs to change a reservation or cancel during COVID and the hold times are long Clients can initiate a chat and can easily interact with our Social Media team via Chat thus freeing up our phone lines for urgent matters.

The queueing process infuriates Clients, and they may end the chat abruptly. If there is a technical difficulty, its hard to chat with the same agent. Also, the chat log sometimes gets lost in translation, and we have to go back into the Admin portal to research it via the date and time.

We are seeing less personal interactions online instead of calling in and speaking with a live agent. The benefits outweigh the disadvantages in the sense that Clients can avoid long hold times by starting the chat and waiting for an agent while tending to other matters that the Client may be dealing with. Another benefit is that we can spend more time with our phone agents to filter calls that require immediate attention such as a flight cancellation in 24 hours.

The customer service I received was beautiful when working with LiveHelpNow.

There wasn't anything that I particularly didn't like. I was pleased.

It has helped customers keep in touch with many different companies for lots of specific things.

I like that the person on the other end is readily available to take over my screen and walk me though the issue.

I only dislike if I am not the next person in the queue

It alleviates having to call tech support and waste time on the phone. Instead it allows me to continue with my work and get the help I need.

Helpful in every way, this is a product that is helpful to me and my colleagues. I am continually impressed by the service that it provides and the help that it gives to executives in the business sector

I disliked the advertising. I think that this product sells itself. I really think that the product didnt have to be advertised as much as it was. Other than that, i didn’t dislike anything overall about the product itself.

We are solving communication issues and organization issues. We are helping people around the world to be successful by working together to achieve their goals