LiveHelpNow Reviews & Product Details

Ease of multiple storefronts. Was able to implement it on our website a lot.

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Fast customer service, ease of satisfaction ratings.

My company switched over from Lync. I will say that there were less crashes.

I never had any issues with the new program but it was an adjustment from Lync.

Customer questions about coverages.

LIve Help Now was easy to use. However, there were several glitches in the program I incurred while trying to generate leads for the company I work for.

I tried to interact with customer support and they were very salesy and not helpful

I was using Live Help Now to generate leads for the company I work for. I was having some problems with the product and contacted the company. However, Live Help Now just tried to get me to buy more stuff and was completely useless. I would suggest another product, if you are looking for a product backed by a company with good people.

Livehelp now is easy to use, and fast. You can put your own canned messages.

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the setting, so I would assume most people just stay on default and enjoy a horribly bad user interface. The canned messages function is great, in theory but terrible in fact; you have to go through a couple of selection screens to get to the right message that you wanna send automatically, which makes it seem like it would be faster to just type out the message. As a user, you can get access to a completely useless admin panel, which doesnt allow you to do anything. Why even bother with this? I know this interface is more likely to be helpful to the actual administrator rather than a user, but then why let a regular user have access to it? Lastly, the actual software that you can install on the computer is just a carbon copy of the website client, but with more bugs so technically just complete garbage.

We needed a chat software, and we got just that.

We have been using LiveHelpNow for over 11 years. They have innovative online chat and support tools with your customer that is easy to integrate with your existing web sites.

Pricing is based on per user and can be costly if you have many agents to monitor chats.

Great way to integrate online chats with web visitors and customers.

This is an easy to use tool for emails, chat and knowledge base. There is great support from the LiveHelp team with implementation and continued support as well. The canned responses are great and there is a robust reporting and analytic side as well.

The text option for chat does not show what page the customer is on.

We are solving email problems - we used to use a shared outlook inbox which caused issues with deletion and multiple people handling the same email conversation.

Working with Oleg made all the difference in the world for myself and my team. He went above and beyond in ensuring all of our issues were handled immediatly. He took ownership, and I am so impressed with his follow up; he really cares that we are all working properly, I have never in all my years of working with a IT- Helpdesk person experienced such fantastic customer service; he represents LIVECHAT so well, you need 50 more of him for sure:)

I hate to think he wouldn't be there the next time I reached out other than that nothing I would change

nothing

Jared Brown account services are amazing!

User interface is alright. I love the simplity! I hope it remains simple yet becomes more attractive.

Live help now allows client to connect via chat.

Software was really easy to install and customize for our call center team

Nothing. It's exceptional. Great software, great interface, user friendly, and superb support.

LiveHelpNow connects us to website visitors seamlessly. It's been a gamechanger. Prospects and existing customers get the answers they need so fast, they don't have time to look elsewhere. We get a log of the interaction so we can follow up accurately. Brilliant!

Its a very easily understandable chat tool with everything well organized in separate charts where you can dind how manu chats you are dealing with, settings info on the contact etc...

*nothing at all but apparently I dont lnow why I sometimes cant see where the other person is tipyng it is probably a problem of my pc

Contacting customers lively on chat And being capable of fixing their problems at once. I can deal with several chats too

LiveHelpNow is easy to use without any issues. The notification sounds are helpful during busy tasks. They also offer plenty of customization options.

I don’t have any dislikes with the software. I recommend LiveHelpNow.

No problems at all

Easy to navigate and simple to use. Great product! I would definitely recommend to other employers. Best live chat, email, knowledge management.

I honestly don’t dislike nothing about the product it’s simple and fast love it easy to navigate

Easy to talk to other co workers and conference with main employers and also higher management. Like the way it’s all organize and keeps everything on track

I like how easy it is to view who is on the site and the quick access that I have to knowledge and info about my company policies.

I think that the overall feel is a little outdated. I think they should improve how everything looks, and make it more aesthetically pleasing.

I have been able to provide customer support in a very effective way. I have seen my productively skyrocket as I can chat with multiple clients at once.

We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call.

The only issue we have is that I can not respond to inquiries through my email and the chat system app isn't very easy to use.

We use this for chat sessions as well as inquiries and tickets. It helps some of our clients that don't want to call us, to use this service and get an answer from us easily.

I like that you can see the clients information of where they are loggin in from along with their email.

I think it is a great app, there is nothing I dislike about it.

The app saves the customer a phone call and can get solved by a simple message.

I can have multiple agent and transfer chats between them. I can also integrate it into my system well.

The interface can use a bit up an overhaul.

We use the chat and it's excellent.

True omnichannel call center system. Ability to respond to live chat, SMS, facebook, twitter, email and whatever other channel customer uses is simply priceless.

I would like more themes added to the operator console to make it more fun.

To be able to use one customer support system to respond to customer service requests on virtually any channel.

Simple, easy to use, with Great support

The UI is a bit clunky, and the reports have some bugs

We are able to stay connected with our customers via chat and callback. The reports, although in need of some work, also provide valuable statistical data about our website traffic and usage patterns.

LiveHelpNow is very easy to learn and use for live chat request, tickets and offline messaging. I would recommend this for any business. Provides simplicity for assisting customers. Many features for quick responses and resolutions.

There is nothing thus far that I have encountered any problems with. Any snags have been easily resolved.

I solve any and all questions pertaining to logins, accounting, providing links etc...

Customer Service is free and available seven days a week. However, I rarely utilize the support because the knowledge base, interface, and articles are comprehensive and thorough. The google translate feature is essential for my business as I interact with customers all over the world. This feature makes communication limitless. With cell phones being my target audiences most used device, the text to chat feature is essential. I also really like that the chat window is fully customizable with various trigger responses. The ease of the app is also vital to my business. I can take chats anywhere, and I am not limited to a desktop computer.

The interface aesthetics could use an update. Other than that, the system is easy to use and I have no complaints. If possible, I would recommend an integration with Instagram. My target audience has higher engagement on that platform. I think other businesses could benefit from this as well.

Live chat allows me to answer customer questions and concerns instantly. The new Facebook integration enables me to connect with my customers through another platform rather than just web visitors alone. The increase in customer engagement translates into more sales. I can now communicate with customers in any language. As a small business owner, I am able to utilize the app to its fullest capabilities, and I am not limited to a desktop computer. I can run errands or work on my business in any location without missing an opportunity to connect with my customers.