LiveHelpNow Reviews & Product Details

1) Ability to allow customers to text the store’s landline telephone number; 2) Existance of an app to use the service on the go, no matter where you are; 3) Service ensure you capture the customer by allowing a customer to chat or text you any time.

App needs to have a chime each time a customer responds to your chat or message. Right now, you are notified only when a chat is started by a customer. After that first chime, you have to keep checking to see if the customer replies.

By allowing customers to have immediate access to us and allow them to text or chat us any time, we have a higher ability to capture the customer and stop a competitor from acquiring the customer. We have a young customer base and the ability to text us is key. We build a relationship via text with the customer before he or she even walks in the store.

Analytics is a great addition to the program.

It gives hackers a way in, I was passed a virus through a contact on livehelp.

Analytics. The ability to know where the hits are coming from

This software is very user friendly. It was easy to learn how to use. It is also easy to train our customer service reps to use the software. Our members certainly like the option to get live help with their questions.

Nothing so far. And honestly this is the only live help software I have used, but it is wonderful.

Our members come to us with so many questions. We can assist them with website issues, password issues, membership questions regarding services and benefits. The live chat is also very useful to get a member to the department or person they need quickly.

Ease of use, customization and pricing.

I have not come across such a feature that is not likeable

Live chat and customer support

LiveHelpNow are quick to take onboard constructive criticism and release changes and updates that address and resolve issues encountered with their platform.

The User Interface was outdated throughout our contract. However, I believe this has now been addressed by LiveHelpNow.

LiveHelpNow's Analytics tool help our business to categorise and review chats to identify pain points for our customers. This data was then used to improve our self-service areas.

My customers are able to chat with us at their convenience

I cannot track how many orders I convert into sales.

Our customer contact has increased

I purchased LiveHelpNow for two companies and always been very happy with the product. Its super easy to install, has a wide range of integration options and is both powerful and intuitive to operate as a user.

They are currently lacking an integration with Marketo, but I understand its on the roadmap.

LiveHelpNow helped us provide realtime sales and support for prospects and customers.

The code is easy to install and the chat system is easy to use.

After using livehelpnow for 5 years there are no issues.

Our customers can receive quick and easy live answers to their questions.

I love that I can access chat from anywhere even on my phone. Potential customers often have questions when browsing a site, and I love how easy it is to use LiveHelpNow to answer questions quickly and convert website visitors to actual customers!

Overall easy to use and install on the site. No complaints.

I have realized that chat is easy - I was always skeptical, but since adding it to my site I feel as though I am connected to potential customers all the time. The experience is easy and I wish I had done it sooner.

Telinta provides cloud-based softswitch solutions to VoIP service providers around the world. We use LHN chat to gain new sales prospects by placing the chat icon on our webpage so that prospects can contact us for more info. Nearly everyone who opens a chat successfully completes it, providing us with their name, email and phone/Skype contact info, and agreeing to receive more information from our sales team. We service telecom companies all over the world, so many of them are more comfortable with written English via chat than with spoken English by phone. LHN also enables us to store "canned" responses, pre-worded and ready to use for questions that are frequently asked. What do you do? What are your prices? How can I learn more? LHN's "canned" replies enable us to provide a carefully worded answer without re-typing it over and over. For example, to deliver a canned response the operator merely types in the first couple letters of the name of that response (ie, prices, intro, goodbye, etc). This means fast, accurate responses. We actively promote LHN to our customers to use in their own business too.

The very first chat of the day sometimes takes longer to open than subsequent chats. This may be unique to my own system, as my Instant Messenger client (separate from LHN) also takes longer to open the very first chat of the day too. It would also

Our customer prospects vary greatly, from small-to-medium sized telecom businesses, to one-person entrepreneurial start-ups, all in many times zones, countries and cultures. We use LHN for opt-in pre-sales chat, and have found it to be very effective as a tool to enable prospective new customers to take it to the next step.

Besides the product, the Houston Methodist team greatly appreciates the staff at LiveHelpNow. They are fast to respond with easy resolutions to any issues that arise. Jared Brown has been readily available to assist with troubleshooting issues, training staff and exploring new ways to use the LHN technology to help us work smarter and not harder. Even the billing department is fast to respond! The analytics produced by LHN save staff a huge amount of time, as this was previously a manual process. Makes reviewing the products effectiveness a breeze!

Nothing against LHN, but we have not fully utilized the platform in regards to AI, call integration or their version of a chat bot due to using other vendors or security restrictions put in place by our organization. We utilize LHN as a tool to assist our HR support team, but as a health care organization we always have to tread lightly on potential data leaks. However, I can see how this tool is fantastic for sales or organizations that don't deal with personal health information. Glad to have worked with this vendor and commend them on their flexibility to make this an effective tool for our business needs!

Live chat reduces the number of inbound calls that our call center receives. Also presents the opportunity for employee's to text to chat with our HR support staff.

We love having the opportunity to chat with our customers as they surf our website. We are able to ask them if they have any questions about what they are currently viewing. This option for us has helped us cut in half the number of abandoned carts we once had. We love that you can see where your customer is chatting from, which helps with answering delivery questions etc.

At times, it is difficult to attach pictures while chatting. It would be nice if the end user and chat host would be able to benefit from sending the pictures, especially when you are working with a designer for color purposes.

We are solving many problems on a daily basis with our customers. Directing them to our how to videos and to our many colors and styles of binding tapes. We have a sample page that many like to use.

I like that I can filter out to only chatters and browsers.

It is unclear who the "browsers" are. they have foreign IPs.

I support clients in a school district with IT needs. I can assist clients with quick IT needs through chat.

Great for connecting with customers! You can give them quick info with out phone calls.

Better App for phones/tablets more options needed.

Quick Answers

I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from

Set up is complicated. The set up is not intuitive and instructions are hard to read.

Our busy customers can contact us immediately to help solve questions they have. That improves our customer relations a lot.

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

I would like it if when u have more than one person on - that what u are typing does not erase to answer a new call

Ability to reference actual conversations with customers- less debate when issues occur. Able to multitask and help multiple customers at once has saved on payroll and more efffiecent use of time

The customer service and general ease of use

The app version of LiveHelpNow seems to get frozen a lot and often takes a very long time to load

Improved customer experience

Simplicity of use and ability to customize notifications.

Unable to customer notification sounds.

Has reduced number of call ins to our phone lines.

The software is very user friendly. Just one look at it and you will surely know that it is very easy to use and all the information that you need is there.

This is something that I do not really dislike but it would be best if we can change skins or colors on the software to break the monotony of its appearance. I have used it for 5 years now and the interface or the appearance is still the same since I started using it.

Customer inquiries. Order processing. Shipping issues. I have realized that this chat software is a very good companion and an indespensable tool for providing excellent customer service.

I appreciate the ease of use and convenient pop up messages alerting of new incoming chat requests. It is also interesting to see the frequency of visitors coming and going from our website.

This may be a feature that I am not aware of but it would be convenient to be able to send .pdf attachments directly to a chat customer's e-mail.

Trying to get customers answers and information in a timely manner without the need for a telephone conversation. This software has put us in closer contact with our end users and distributors.