Helpshift vs Intercom

Take a look at how Helpshift and Intercom stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpshift scores 4.3 out of 5 from 379 reviews, while Intercom has been rated 4.5 out of 5 from 2927 reviews.
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Helpshift Logo

Helpshift

4.3
(379)
Intercom Logo

Intercom

4.5
(2,927)
At a Glance
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Intercom Logo
Intercom
Starting at:
$74.00/month
Overview
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Intercom Logo
Intercom
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools t... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Intercom
View 5 images
Intercom Screenshots
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Pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Intercom Logo
Intercom
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$74.00
/ month
Support
Contact Us
Enterprises
Contact Us
Engage
Contact Us
Convert
Contact Us
See all pricing
Reviewer's Segments
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Intercom Logo
Intercom
Small Business
59.04%
Mid Market
36.59%
Enterprise
4.37%
Deployment
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Intercom Logo
Intercom
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpshift Logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Intercom Logo
Intercom
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpshift Logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Intercom Logo
Intercom
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Helpshift Logo
Helpshift
Total integrations: 11
  • Amplitude Analytics
  • AppSumo
  • AppsFlyer
  • Automate.io
  • BRYTER
  • Baremetrics
  • Bubble
  • Cakemail
  • ChatBot
  • Clearbit
  • Close
  • CloudTalk
  • Cloudzy
  • Coda
  • CometChat
  • Confluence
  • Creatio
  • Desk.com
  • Dialpad Talk
  • Dropbox Business
  • Duda
  • EngageBay
  • Enonic
  • Flowrite
  • Framer
  • GUDSHO Video
  • Ghost
  • GitHub
  • Gmail
  • GoToWebinar
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Forms
  • Help.com
  • Hostinger Website Builder
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intuit Mailchimp
  • Jira Core
  • Landbot
  • Litmus
  • Livestorm
  • Mailercloud
  • Mailmodo
  • Managed Server Hosting
  • Meta for Business
  • Microsoft Teams
  • MoEngage
  • Outgrow
  • Overloop
  • PartnerStack
  • Pinecone
  • Playvox
  • PostHog
  • Postmark
  • Respond.io
  • Retool
  • Segment
  • SendBird
  • Shuffle
  • Site123
  • Sitecore Experience Manager
  • SmartSuite
  • Softr
  • Streak
  • Stripe
  • SupportBee
  • Supportbench
  • Time Doctor
  • Ucraft
  • Viewabo
  • Wistia
  • Wrike
  • Zendesk Chat
  • Zowie
  • folk
  • tawk.to
Intercom Logo
Intercom
Total integrations: 66
  • Amplitude Analytics
  • AppSumo
  • AppsFlyer
  • Automate.io
  • BRYTER
  • Baremetrics
  • Bubble
  • Cakemail
  • ChatBot
  • Clearbit
  • Close
  • CloudTalk
  • Cloudzy
  • Coda
  • CometChat
  • Confluence
  • Creatio
  • Desk.com
  • Dialpad Talk
  • Dropbox Business
  • Duda
  • EngageBay
  • Enonic
  • Flowrite
  • Framer
  • GUDSHO Video
  • Ghost
  • GitHub
  • Gmail
  • GoToWebinar
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Forms
  • Help.com
  • Hostinger Website Builder
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intuit Mailchimp
  • Jira Core
  • Landbot
  • Litmus
  • Livestorm
  • Mailercloud
  • Mailmodo
  • Managed Server Hosting
  • Meta for Business
  • Microsoft Teams
  • MoEngage
  • Outgrow
  • Overloop
  • PartnerStack
  • Pinecone
  • Playvox
  • PostHog
  • Postmark
  • Respond.io
  • Retool
  • Segment
  • SendBird
  • Shuffle
  • Site123
  • Sitecore Experience Manager
  • SmartSuite
  • Softr
  • Streak
  • Stripe
  • SupportBee
  • Supportbench
  • Time Doctor
  • Ucraft
  • Viewabo
  • Wistia
  • Wrike
  • Zendesk Chat
  • Zowie
  • folk
  • tawk.to
Top Alternatives
Helpshift Logo
Helpshift
See all alternatives
Intercom Logo
Intercom
See all alternatives
Company Details
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012
Intercom Logo
Intercom
  • By Intercom, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2011