Zendesk Support Suite vs Gorgias
Take a look at how Zendesk Support Suite and Gorgias stack up against each other across pricing, features, and support using feedback from real users like yourself. Zendesk Support Suite scores 4.3 out of 5 from 5770 reviews, while Gorgias has been rated 4.6 out of 5 from 504 reviews.
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At a Glance
Overview
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
Reviewer's Segments
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
6
- Adobe Commerce (Magento Commerce)
- Attentive
- BigCommerce Enterprise
- Dropbox Business
- Gmail
- Google Forms
- Helpdesk
- Intuit Mailchimp
- Klaviyo
- Meta for Business
- Microsoft Excel
- PartnerStack
- Postscript
- Shogun Frontend
- Shopify
- TeamViewer
- Trustpilot
- Wix Ecommerce
- Yotpo
- Zapier
- Zowie
Total integrations:
16
- Adobe Commerce (Magento Commerce)
- Attentive
- BigCommerce Enterprise
- Dropbox Business
- Gmail
- Google Forms
- Helpdesk
- Intuit Mailchimp
- Klaviyo
- Meta for Business
- Microsoft Excel
- PartnerStack
- Postscript
- Shogun Frontend
- Shopify
- TeamViewer
- Trustpilot
- Wix Ecommerce
- Yotpo
- Zapier
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, and Customer Self-Service Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Gorgias Inc.
- Located in San Francisco, California, United States
- Founded in 2015
