Aircall Reviews & Product Details

I can call... I was one of their first 50 customers, supported them for years but lately the support became we dont care, you are not 100+ users and we don't answer! Arrogance i must say they raise the price and they claim to offer more features which i don't need!

support is not existent good luck integrating with zapier! Arrogant not carring support. They can't help you and just dont care!

calls for our team that is about all, they will just scam you

The interface is simple. Perhaps too simple though.

The phone does not ring for customers. There is no difference between the 'ring' and 'hold music' in Aircall. It's the same message either way. This should be two separate sounds. The mobile app does NOT work. If you are looking for a VOIP that has a mobile app option - do not use Aircall. They are currently beta testing a new version but access to the beta version is nearly impossible to get as the support dept does not give you clear instructions for download There is no 'park' feature like on traditional phones. There is no call waiting. A rep cannot put someone on hold and answer another call. It sends a customer directly to voicemail. It rarely connects to Shopify properly. Customer information does not pull through like it should No app for chromebooks I did not like being billed for the month that it took for our number to be ported over. Most companies don't charge you until your account is active or number is ported. Aircall began billing immediately even though we couldn't use the system for the first 30 days

I was very excited initially about our transition to Aircall from regular desk phones. However, the lack of functional features has caused us to discontinue service with them. We wanted a VOIP provider that would our reps easy access to customer information and worked with our remote employees.

The training process only because the representative was professional.

You name it the support once we were live. The monthly bill, the lack of features.. the list goes on

None

The product works well as far as I've seen it. It is quite basic but covers our needs for now

Aircalls customer service and sales people are nice and available. But they seem to not understand what is said. I honestly think that it is just a language barrier and having young non native speakers manning customer service. I am not a native speaker myself, but having to try to explain a simple problem to someone for 20 mins by chat or by email with an outcome that is not what you were looking for or where the answer is just inaccurate is bound to frustrate anyone. I went through that a few times. Finally I was not able to use the Pipedrive voucher code, because they didn't know how to apply it and asked me to mail someone when I was in the midst of signing up.. Not great..!!

Analytics on calls

At the time we signed-up, it was the only solution integrated with Hubspot, it has changed since.

It does not do what it promises. Value for money is not good. - we got issues with outbound calls displaying US or UK phone numbers instead of SG phone numbers. - we reported 10+ bugs since we joined 2 months ago. - they claim to be integrated with Hubspot but they are not. There "integration" creates duplicates or fake activities in Hubspot.

Call tracking and local number.

Interface is pretty, minimalist, very UX friendly.

- Calls got dropped down, even when I'm in a place with strong WiFi. - Mobile app has a lot of delay and lag. - Some numbers are "unreachable" even if I know they exist because I can call them using another VOIP. - Expensive - Customer support is available only by mail.

None

Not one thing. At all. Nothing, literally nothing.

Horrid connections, dropped calls, missed calls.

NONE

The only reason I used it for almost half years is that it's easy to setup and user friendly. And the pricing WAS reasonable and good value. But not until 2 major changes since pass 3 months.

As I mentioned above, the pricing WAS reasonable and good value. But not until 2 major changes since pass 3 months. One was doubled the price per agents/users by removing the starter plan. Another one is the minimum requirement of 3 users. They forced me to pay 3 users price for 2 users usage. But not just pricing, the customer service is even more terrible. Yesterday I found that there are 3 users minimum requirement changes on pricing table, so I tried to contact them for asking about will that change affect me. They just simply ignored my request of asking if they will keep charging an old user like me for 2 users since I found that the last month billing remain 2 users. (But the 3 users minimum policy has changed since 2+ months ago) The CS ignored my request and told me that they will "upgrade" me to 3 users from now on. (sure I need to pay the new 3 users price) That mean they are thank you me for telling them they were not charged me enough after the policy updates. What can I say? P.S. Yes they like hidden policy changes and messed up pricing after policy changes, because this is not the first time it happen. (Few months ago, they removed starter plan which also caused similar problem but not as serious as this time as that was actually an upgrade of features) . And there are some bugs that never fixed since the day I use Aircall, for example the ever fail to change user email address, and something more.

It's no doubt one of the easiest call center app. But I've never tried a company that change pricing so many times considering I only used the service for half year. That mean the good side is easy setup and using. The bad side is unstable for any size of company.