Freshsales Reviews & Product Details

i see the product is being developed and the company has a great attitude. simple to use chat support is always available more user friendly than competitors

limited features more functionality in workflows more ability for if / then functions more ability to customize the interface according to user roles ability to create workflows for custom modules much more frequent sync freshdesk to freshsales inability to send emails through workflows to designated users without having to notify the sales owner.

management of channel partners through integration with our internal database. easy to use automated workflows we are more productive We are better able to manage

There are a lot of things we need to discuss among those 1. Reporting 2. Perfect Email Tracking 3. Manage leads using my team 4. Customer management Using this tool, I can easily communicate with my customers. We can easily start intensive workflows in just minutes—no need to spend more time on learning about platform.

We had an option to integrate the CRM tool, and I do Hubspot, but one issue I found is that the Migration of data from Hubspot is little messy. Some areas still in development mode like editing feature under the icons. I requested this earlier, but they said we are still working.

I need a full-packed tool, and this FreshSales fulfilled my target. I can customize my business-related needs using this. The Task of Synchronising my emails to customers were pretty easy.

Freshsales was by far the most straightforward CRM setup I have ever experienced. The ease of management and use is incredible. The Marketing Journeys are also extremely powerful.

The weakest point is how new it still is relative to competitors. Due to this, there is a lack of significant integrations that you would get out of something like Salesforce.

We use Freshsales to track our sales pipeline, as well as manage all customer contacts. The most considerable benefit over other products I have found is how simple it is to use sales sequences and marketing journeys.

Oh their UI and UX. It's fluid. Reporting is a bit easy on FS

Their frequent update banner notification.

Used FS during my previous role. Easy deal predictability, all in one solution - freshcaller+ sales.

The stage change process is likely to be goof enough to categorise the filter

B2c segment is not so good for use as it doesn't track the activity of leads

Managing the data to my b2b clients and updating their current stage

The organization you can achieve with all your data.

sometimes it us slow and uses a verificator to log in.

Leads follow up and ssles tracking

Setting of product demos and sending emails to customers based on how they interact with our products. Freshworks CRM has enhanced a strong relationship between our sales and marketing teams Tracking of how the email campaigns are performing

The pricing is per tier and that makes it a bit expensive

We have been able to get full visibility of the customer journey and break marketing silos. All customer data and interactions are stored and accessed from a single location. Tracking deals and contacting customers using the built-in phone dialer

Customer relationships are the backbone of the market, and only by offering consumers the best services can you contribute to your company's success. According to Freshworks, I was helped with the organization of the customer requests and their info. I've been rid of too much work on paper and too much consumer calling. I am now in a great place to handle my Omni channels via this channel and conveniently simplify the communication with my customers on this forum.

There is no calls option, just the chat is often not necessary, so I think that this feature needs to be included. They still don't speak offline data access, which is needed for an emergency without mobile connectivity.

Freshworks has enabled your routine activities to save some energy automatically. This one is easy to use, and I have seen no difficulty installing apps, not even easy to adapt. This tool has fair price policies that will have a long-term impact on your market.

The simple activity and navigation is what stands out most.Goldmine, MS Dynamics consumer and SalseForce are exceptional in that you can take documents and procedures to the next level with their unique drag and drop technologies. FreshSales is the perfect option if you don't want all the specifications and names of SalesForce, but want something inexpensive. The pace of their operation and assistance is unrivaled.

I assume that the only problem is that often we have redundant view fields and problems with integration with Quickbooks. I also want a color signal when the exchange ends at a certain point.

We find this helpful because the replay system of the session will record when a session expires, regardless of which page the user is viewing. For instance, the error page we developed that does not load if the user has a weak internet connection is useless.

Incredibly user-friendly and low cost are the greatest assets (An excellent option for new users is to try the trial version ). The great thing regarding FreshDesk is that though they've had such a high focus on their users' needs, and will regularly update their solution to suit those changing requirements!

We want to fix a lot of reporting gaps for us, not the missing features, enhance the API because we optimize a lot.

Freshdesk makes the work of our sales team much more manageable.

For our company, using Freshworks CRM was very convenient since it is focused on customers and the participation of them, which in turn gave us a point of view based on intelligent solutions planned and thought for customers. It also allows me to attract potential clients, improving and expanding the traffic of our website. I am happy with the service and what it offers us.

personally for all our workers there were no negative aspects, the implementation had a good reciprocity since it is designed for potential clients, which represents something profitable.

With the use of this software our company had the opportunity to intrude on a wide range of potential clients that we could not access before, since they worked with indicators such as telephones, email, behavior monitoring that is also available not only in our area but also in areas such as Technology, Education, Real Estate, Hospitality, etc.,

With Freshworks software we can manage our potential customers so that our sales team has a faster time to make their journey. It has helped us to quickly get hot potentials for our company.

Unfortunately the platform does not have any tools for radial and territorial mapping which limits us a little when representing our projects on a large scale. Even so, we are happy to work with Freshworks.

With the platform we can strengthen and ensure customer relationships and we can be present at all times as Freshworks allows us access from mobile devices at any time. It also helps us to keep the team organized with its task management tool.

It has provided us with many functions and applications that do not require all applications to be purchased individually. At the end of the day we save a deal of time and resources with all options, including a conversion optimization and a different information sessions. Finally, the extension to Chrome is very useful.

This type of program does not contain the best documentation available to us by Freshmarketer. In a small business, the price is exorbitantly expensive, but a large amount can indeed be achieved by all the knowledge it offers.

Freshmarketer had already kept our process flow clean because the software is quite user friendly and efficient with funneling tools. With insights we have gathered from A/B testing, we have about balanced the high license costs.

Customer relations are the back bone of industry and you can only add to your business value by providing the best services to your customers. Thanks to Freshworks that has helped me in handling the customer queries and their data in an organized manner. I have got rid of excessive paper work and excessive customer’s calls. Now through this channel I am in a better position of handling my Omni channels and easily I have streamline my customer’s conversation at this platform.

There is no calling feature associated with it, sometimes only the conversation is not necessary you have to talk to customer as well, I think this feature should be added. Further they do not talk about any offline access of the data, which is very essential case of no data connection, as emergency.

Freshworks has allowed you to automate your most repetitive tasks and saves your time. This is very easy to use software and I did not find any trouble in its installation, even t is easy to customize as well. This tool is has reasonable pricing policy and will affect your business in long run.

It allows you to send email marketing campaigns so you can complete all operations through one system. Separate prospects from customers to ensure you have a good channel. You can easily create and modify business view filters. The excellent prices in the payment model range from $12 to $80, and the services provided are sufficient to meet all requirements.

Send any contacts that have sent their email address associated with the account to CRM. The email limit is very small, only 500 per user. This makes it difficult to hold large-scale events. Easily generate reports directly from sales channels in the view/filter.

We have two use cases for Freshworks: we use it as a simple CRM for the sales team to manage our customer relationships, and we also use the system as a way to retain users. Our managers, sales team, telemarketing and marketing use Freshworks every day.

It has multiple functions that give me the ability to put together strategic content to automate digital marketing ideas. It is very fluid to use, not slow at all. It has a template creation function that is incredible.

The price is very high, I understand that it has an undoubted quality in each of its tools, but you should consider creating derivative plans.

We have been able to create marketplace advertising automation, customer or prospect analysis, campaign distribution and social media strategies. It covers all the digital marketing of the organization, has given a good income from major customers.

Freshsales has programmed incredible functions and aspects with varied determinations, which access a complete use and at the same time take advantage of the users for their most outstanding needs, one of its most marked relevance, is its data management of the operations carried out, including that it provides information to strengthen the area in which it is currently working, as long as it has to do with the tools that the software covers in its entirety, to project a good work flow, once it is integrated into certain business servers.

Due to its splendid line of functionalities with complete gestures to guarantee a job in its entirety, we can consider that the software is complex, both in its daily operations and its prevailing information on the proper use of the tools it has, in other words more Brief and direct, it should be noted and said that it maintains a small learning curve, although it is minimal, it can be somewhat confusing, especially for users who do not have basic knowledge.

We use Freshsales for certain functions that are very useful to us, highlighting that both are fully customizable to our environment, and once it was implemented, it began to show very impressive characteristics that provided us with labor and economic benefits on a scale with business terms , is currently promoted as our main source of CRM, especially in the field of customer service to strengthen the answers and solutions, of the doubts and failures that appear strangely in the platform that we later acquire, for data management with certified experiences.

I like Freshsales as it is an organized way to maintain agreements and ease of use on a large scale, within this platform, including that it has good customer relationship management, which is one of the essential functionalities, taken in It is counted by many of the users who use this software, as they are centralized in this function since it is very useful to satisfy their controversial needs, mentioning that one of the best parts about the software, which I like the most, is its creation option of campaigns and send mass emails.

It would be very useful and easy, that this software will show a better visualization of the email templates, especially for a more attractive gesture, since you need to use this option, without excluding that another function that has flaws and is great Relevance, and very notable, is that customer service representatives can be a bit difficult to understand, meaning that we will not be able to resolve our issues presented on the platform due to their readable inconsistency.

We have used Freshsales as our most convenient cycle based on sales, including that it provides us with a generation of leads until the total closing of a negotiation with these individuals, which is important for economic businesses, in other words this software is used as our main basic CRM platform, to exercise new functionalities in relation to the subject, the world of income, through electronic operations for purchasing purposes.

It is an incredible software that offers flexible tools to use, since it is easy in this aspect, including that it offers information in one place so as not to lose absolutely anything in time, since it is very necessary to exert a greater flow in the productivity that any user needs widely, mentioning that we can customize the appearance of the different parts of the screen in a very simple way, especially to adapt it to our environment, when we address personal issues, for a unique area.

The context offered by the system related to its functionality is not particularly useful, in its splendid interface, and even internally, when we need to know information to work in a more secure way, which is a large-scale problem for new users who want to have more knowledge about Freshsales in order to decide, whether to implement it on their platform, without excluding that they should be able to format notes and add links at the same time.

We can mention that we currently implement Freshsales in our organization to manage the wholesale and resale accounts that we also carry out, it has been a great tool to manage the database of customers that we have, most of all to guarantee a CRM function in the cloud, and it is worth considering that this software has been really easy to learn and integrate into the platform for our team, including that we also use it as a reader of daily visitors throughout the business page.

It has offered us multiple functions and applications which does not require us to buy all the applications individually. We save a lot of time and money at the end of the day with all the options that Freshmarketer offers us such as a conversion optimization or a separate survey tool. Lastly, the Chrome extension is really useful.

The documentation that Freshmarketer offers us is not the best in this type of program. The price is excessively expensive when it comes to a small organization, although a lot can be obtained through all the knowledge that it provides us.

We were able to manage and create campaigns directly from the browser since before we could not and we limited ourselves to working it from the application. It is not necessary to buy a license to use it for life, but we would have limited functions.