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Zoho CRM Plus
4.3
(41)
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Zoho CRM Plus Reviews & Product Details

Zoho CRM Plus Overview
What is Zoho CRM Plus?

Zoho CRM Plus provides a customer experience platform that lets you bridge the gap between your sales, marketing, and customer service teams so that you can ensure a seamless and exceptional customer experience. Zoho CRM Plus fuses tools like intelligent chatbots, sales automation, visitor tracking, customer service, project management, and email marketing. It also provides built-in AI, and in-depth analytics from a single platform with easy to use dashboard.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
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Zoho CRM Plus Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zoho CRM Plus Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
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Last updated: October 09, 2024
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41 Zoho CRM Plus Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Dec 11, 2018
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Some great features but needs some work to be a solid product"
What do you like best about Zoho CRM Plus?

The best feature is the ability to see who is on the site, how long, from where, etc. and to track their progress through out site.

What do you dislike about Zoho CRM Plus?

Customer support experience and lack of component integration with Zoho suite. Too many dead ends in development.

What problems is Zoho CRM Plus solving and how is that benefiting you?

CRM along with human and bot chat. No real benefits realized yet, still considering alternate solutions that work better and do not have dead ends in development.

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