HelpCrunch Pricing Overview

Most important feature for me was being able to customise the widget for different domains. Many live chat-type programs have this but the pricing (for example on LiveChat) for this feature is way too high. Customisable widgets is still a premium feature on HelpCrunch but the price for their premium package was virtually the same as the most basic (uncustomisable) LiveChat package.

It would seem fairer to me if the pricing was based on per 'live/logged in' user, not per registered user. HelpCrunch suggested that I could keep enabling and disabling users but I didn't want to do this. In the end, it was still *much* cheaper than my LiveChat package for the features I wanted to it still made sense to switch.

Way more features for the same price compared to other systems. HelpCrunch's Premium package (which has everything we need) is the same price as the basic package of other systems which don't offer the customisation I need.

We've used zendesk and intercom with their aggressive pricing and low-quality support... HelpCrunch offers a good number of features for a very decent price. We've got newly released features for no extra cost, which was pretty surpising. Of course we have had some small issues, but chat support is very helpful and responsive. Took some minutes to get it resolved. That makes the difference. We use mainly email automation, which offer pretty hight delivery rates. We had no problems so far whatsoever.

The absense of FB messenger integration and chatbot, but support team promissed to invite us to the early beta this winter.

It's perfect for onboarding emails and newsletters. Simple, user-friendly, and clean.

Customer communication, analytical tools, performance metrics, and marketing support in one package. The setup is super-easy and the navigation is as intuitive as it can be.

Would be great if HC had a chatbot, preferably, a Facebook Messenger-based one.

Their cost-to-quality ratio is just superb. You are getting a feature-rich communication solution at a reasonable price.

All in one messaging and WordPress integration with other value added features like help documentation, sending email to offline chat users with automatic follow ups at an affordable pricing for startups

Can't really think of anything currently. WordPress integration made it easy for us get going smoothly.

We have got real time feedback from our customers whenever they get stuck and specifically during the onboarding process.

Our company switched to HelpCrunch from Zendesk. Initially the reason was the price; it was 3 times more affordable than our previous plan. After 1 month with HelpCrunch we appreciate in-app messages: the main contract of the month signed after a conversation in the chat with a client.

It takes some time to switch from ZenDesk, there were some mistakes in transition

We decrease operational expenses without the loss of effectiveness. Moreover, we even registered the shorter average time per ticket.

I like the fact that there is ticketing integration for email. The value of is on par for the price. The backend is simple. Just what I was looking for.

There is nothing I dislike about it so far.

It allows me to chat with customers and follow them through a range of platforms without losing track of the conversation.

It has all the features I need and the price is super!

It sometimes feels like that some functions work and sometimes don't. The function that I as a supporter can see what the client is typing is suddenly not working anymore.

It reduces the hurdle of a customer to talk to us if they need help. E-Mail can be too much of a pain. And with live chat you can easily just start typing and it's not so official.

Integrated solution with full customization for affordable price, especially for SMB. KB default design is nice and modern, no need to customize too much. KB full customization is included in standard price. Overall easy to use but still powerfull enough to meet our needs and serve well. Proactive AutoMessages and Popups are nice bonus.

Support can be sometimes faster, in „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.

Knowledge base and chat to support our SaaS solution users.