HelpCrunch Reviews & Product Details

The best option is an offline form to communicate with the clients when the site owner is offline. More nice functions are auto messages, chat rate, bulk email for unwanted communication requests.

Nothing special right now really, we're satisfied with the quality of HelpCrunch product

We are a small company and we cannot afford to hire a technical support team. So we don't have 24/7 support and our clients are not very happy with this. HelpCrunch provides auto messages when you are offline, it records the client' request via offline form and follows up in business time. We appreciate the option.

- Live chat widget is really beautiful. It has a lot of customization options which is a big plus, cause we can really adapt it to our brand's colors, style. - Useful email integration in chat. We can set up resending chat messages via email if they remain unseen for a e.g. 5 minutes - really useful. I also like the ability to quickly switch between sending a new message via live chat and email channels.

Nothing in particular, but would be great to see more channels integrations like facebook messenger and whatsapp.

I'm using it mostly for setting up marketing campaigns. Thanks to detailed campaign reports we've been able to clearly understand campaigns' performance and adjust our messaging going further.

1 Easy to get started with it 2 Lots of features for customer communication & support 3 Great looking and highly customizable live chat widget 4 Amazing customer service

Would be nice to have a more advanced reporting (per agent), but the way it's handled now is fine too

Very satisfied with HelpCrunch so far, no other software in the category comes closer in terms of the value proposition they have.

Value/cost is just insane compared to Intercom - All-in-one customer service platform

our team is happy with everything. We needed chat and HelpCrunch is doing that well

Our support, sales and marketing teams use Helpcrunch on a daily basis - it's a great solution, especially when you take into account their affordable prices.

I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted.

0 problems with the live chat in 3 months. Product support is very responsive and even accept feature requests

For the price they ask, it's definitely one of the best software I've ever used.

I like the fact that there is ticketing integration for email. The value of is on par for the price. The backend is simple. Just what I was looking for.

There is nothing I dislike about it so far.

It allows me to chat with customers and follow them through a range of platforms without losing track of the conversation.

- Fair price - In-app messaging capabilities - Visually appealing live chat

pretty happy with everything now and waiting for the new release

A nice looking live chat widget allowed us to increase the number of leads, and engagement inside the product.

I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.

Emails deliverability rate could be quicker by a bit as we normally send out more than 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch

Talking to our customers in real-time, engaging them with our email campaigns, and generally supporting them.

- the pricing which is much cheaper that what we found in other solutions on the market - we can connect through API to HelpCrunch to send automate messaged based on our custom parameters - lots of chat widget customization options - all customer service and communication products that we currently require in one solution

It'd be great to have the ability to create sequences in manual email messages, but totally not a deal breaker for us for now.

We use it to make our communication with customers more context-based. We started getting great feedback from customers saying that our customer service has improved over time and that we started responding faster to queries (because we didn't have any live chat solution before HelpCrunch).

1) Free version of their live chat is pretty amazing by itself 2) A lot of customer tools in a single platform 3) Affordable pricing and scalable per agent billing

Didn't really find cons in the product so far

Our team uses Helpcrunch to chat with our website visitor and leads. Since installing their live chat widget we've seen much higher conversions from visitors to leads and from leads to signed up users.

Many chat widget customization options Able to connect our product and send in-app messages to the users via Helpcrunch chat There are also neat email marketing automation and ticketing features

Helpcrunch doesn't have chatbot and knowledgebase functionalities (yet)

Acquiring, converting, and supporting our customers.

The installation and setup process is very fast and the live chat agents are very helpful. We're using the auto messages to engage better with our customers.

I'd love an Android app. Otherwise the software is very useful and easy to use.

We're aiming to improve our user onboarding through email and automated messaging.

I like how HelpCrunch is simply designed. There is never any confusion on how to get a users information.

At first I thought that finding a contacts information was difficult.

I am able to directly communicate with my users in real time. This alleviates any confusion they might have about our product.

I like HelpCrunch! It has all features that we need and it works perfectly. I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website.

I like everything in HelpCrunch. It has enough features for our company.

I installed HelpCrunch's website widget on my company's website. I use it every day to speak with our customers.

The amazing and fast support team. Great functions. Fantastic live chat design.

Overall, i like everything. the pricing is very good. Much better than alternatives like Intercom.

Better and faster support for my customers using live chat.