ManyChat Pricing Overview

ManyChat is very user-friendly and perfect for small to mid size companies to create chat bot functionality at a low cost. Content lanes are easy to map, create and edit in real time while reporting and customization features are readily available.

There are certain limitations to ManyChat, the major one being it's reliance on Facebook messenger. While most of our target audience were Facebook members, some people were unable to use this feature due to its reliance on Facebook messenger.

ManyChat allowed us to communicate with our end-user in a succinct tool. ManyChat's ability to provide automated content while also allowing live operators to step in at any moment is very appealing. It also solved for budgetary restrictions with its low price point options.

It has a lot of options. I needed it to quickly create a bot for responding to leads. Chatfuel was easier to use but Manychat had a pricing model that fitted my needs better.

As opposed to Chatfuel which was so easy to use, I found Manychat extremely complicated to create bots with. Maybe it was like this for me since I was used to Chatfuel, but I just couldn't figure out Manychat's 'Flows' options, despite reading their online material. I built several flows and published them but wasn't able to get my leads to trigger them. The 'highlight' of it all was after I created a flow I wanted to later change and clicked the 'Revert to Published' button, thinking all my recent changes will be reverted. It completely deleted my entire work (not only the latest changes) and I couldn't reproduce it. The worse thing was their customer service - I titled my ticket as urgent (I have huge marketing budgets bringing leads to this bot) but they responded over a week later. Then it became even more frustrating since they gave me numerous solutions which had NOTHING to do with my issue. They just couldn't understand what I'm talking about, suggesting that they themselves don't use their product. Exhausted, I asked them to cancel my subscription. They did refund my money for that month, but a month later I found out they actually didn't cancel my subscription and kept on charging me! I went ahead and canceled my subscription myself, and there - surprise, surprise - found out that cancellation is only valid from the upcoming month. So you need to pay for another unused month. This awful experience cost me time and money and only rewarded me back with frustration. Go with Chatfuel.

Creating bots quickly (allegedly)

Responsive customer support, super powerful automation tool, great UI, superb value for your money

I've seen a couple of instances of inconsistent behavior from the bot. A message should of been sent but was never sent.

I am building a innovative, low barriers to entry, lead generator that provides a great user experience.

I have been utilizing Manychat for an extensive five-year period, and it has consistently exceeded my expectations as a communication platform. There are several aspects of Manychat that I find exceptionally commendable. First and foremost, its user-friendly interface allows even those with minimal technical expertise to effortlessly create and deploy powerful chatbots. The drag-and-drop functionality makes it incredibly convenient to design conversational flows and automate various business processes. Manychat's integration capabilities with popular messaging platforms like Facebook Messenger have been an absolute game-changer for me, enabling me to reach and engage with my audience in a more personalized and efficient manner. Furthermore, the comprehensive analytics and reporting features provide invaluable insights into campaign performance, allowing me to refine and optimize my chatbot strategies effectively. Overall, I am impressed by Manychat's consistent dedication to empowering businesses through streamlined communication.

While my experience with Manychat has been overwhelmingly positive, there are a few areas where I believe there is room for improvement. Firstly, the pricing structure could be more flexible, particularly for smaller businesses or individuals with limited budgets. Offering more affordable plans or additional pricing tiers would make it more accessible to a wider range of users. Additionally, although Manychat provides a wide range of pre-built templates, I have occasionally encountered limitations in customizing these templates to align precisely with my brand's unique voice and aesthetics. More flexibility in customizing templates or the ability to create chatbot designs from scratch would greatly enhance the platform's versatility. Lastly, while Manychat offers excellent customer support, there have been a few instances where I experienced delays in receiving assistance, which can be frustrating when facing urgent issues. Strengthening their support response time would undoubtedly enhance the overall user experience. Despite these minor drawbacks, Manychat remains an essential tool for streamlining communication, boosting customer engagement, and driving business growth. Its intuitive interface, seamless integrations, and robust analytics make it an invaluable asset for any business seeking to leverage the power of chatbots effectively.

Manychat solves problems related to communication and marketing by automating customer interactions, enhancing lead generation and engagement, personalizing customer experiences, and providing comprehensive analytics. These solutions benefit me by improving efficiency, expanding my customer base, fostering stronger connections with my audience, and enabling data-driven decision-making. Overall, Manychat has significantly streamlined my communication processes and driven business success.

The flow building tool is so initiative. The ability to use pick-whips and click to add elements in a non-linear fashion allows a user to take complex designs and build quickly. The Google Sheet plugins has multiple ways to both push or pull data which allows for you to keep data in an external tool. The fact that you can do all of this without coding is amazing.

The conditional blocks could use a bit UX work. The view of conditional blocks in the flow builder is good, but the side-bar options are a bit clunky and doesn't pre-populate with already created values. It would also be valuable to be able to send data out of Manychat more easily for analytic purposes. No ability to download .csv data is a bit painful. This means any data you want has to use Google Sheets. Not great multi-language support. Also our target is focused in Myanmar and so SMS is not supported.

Manychat helps us build chatbot solutions for Financial Literacy in Southeast Asia where where a fast growing percentage of new users are leapfrogging traditional technologies and going strait to chat and facebook messenger. Manychat allows us to quickly spin up solutions for educating users in our market without needing the typical long tech build cycle. We also are meeting our users where they already are which is Facebook.

I like best that Mikeal and the team are great at listening to the community of ManyChat users and building new features to make it work even better for us.

It could have more robust error handling. But it's really not too much of a big deal and on par with other marketing automation tools I've used.

Growing sales for e-commerce companies whilst reducing their customer service costs.

The team behind manychat, is always willing to help out. ManyChat is always at the frontlines of Messenger Marketing allowing us to serve our customers the best

Absolutely nothing. Even if I dislike something, you just submit it on their feedback backlog and the team gets back to it ASAP.

I'm helping my clients boost their ROI and save a tremendous amount of time by automating their customer experiences.

I've been using ManyChat for four years, and it has been fantastic for my business. It allows me to easily grow my online presence, communicate with prospects, and build our email list. The platform is user-friendly for both me and my clients. It offers impressive options for creating chatbots with media, external links, and now, with the new pro upgrade, we can generate leads by letting users submit their details. I highly recommend ManyChat for anyone looking to communicate effectively with customers and automate messages.

I'm having trouble getting the pro version because my card keeps getting declined. Also, The features are limited, and the pro subsctiption price is too high.

ManyChat lets me automate messaging and build bots. This saves me time communicating with customers. It also helps me grow my audience and email list. The platform is easy to use with lots of options to customize my messaging flows. Overall, ManyChat streamlines my marketing and communication.