Nextiva Reviews & Product Details

Nextiva is very easy to use - and the onboarding process was very easy. The price is good and they have exactly what I was looking for with a business phone.

So far so good. I have not had a bad experience yet.

I love the call center and I love the calling que. We are a startup business and don't want to miss any phone calls. This solves that issue.

I called support to help me set up my account. The person who helped me was very knowledgeable and helped me get it all done perfectly.

Difficult to set up without support. But I think that's the case with any phone system.

It's our complete phone system and texting tool with our customers.

Their onboarding team helping get you going and walking you through everything in a clear manner.

I wish there was an option to priority ship the hardware so you can receive it faster in an emergency situation like ours where our old phones weren't working.

Allowing us to both call and text our members to allow them to get into our classes.

The attention to detail for the phones is very complex. It is easy to use. I like how all the phones dont have to ring at the same time, only the persons whos call it is for rings.

There has been nothing to dislike so far. Everything is working normal as it should. Only problem I've had with Nextive is they promised a gift card if I left a review and I never got it. Now I'm leaving a review again.

We can all use the phone at the same time now. That was our biggest issue. More of our employees are able to use the phones more often which means more money coming in for our company because we use the phones for collections.

Affordable products. Knowledgeable agents. Streamlined process.

I wish I had slightly better understanding on how the system works and operates.

Having multiple lines with just one phone line. We didn't have a park or transfer options before.

From my first inquiry (which was answered in minutes!) to final setup, the entire process was fast, easy and seamlesss. Everyone at Nextiva was friendly, helpful and knowledgable. We are happy we made the change!

Nothing at all. Everything was perfect from start to setup and application/training.

We have been using hard-wired phones but with employees working from home, we wanted a VOIP solution.

The thorough help of customer service has helped us setup and seamlessly transfer over our phones!

The only downside is that if the internet goes out the phone systems go down as well :( not nextivas fault just a quirk.

Solving our phone networking solutions and integrating our calls seamlessly as well as full customization!

The Rep was courteous and professional. Pleasant to talk to also.

I was satisfied by the professionalism I was given. And the patience that was needed to complete the config

I will have the phone number to use for home office and also have other services such as FAX from home most conveniently.

is all Business Need And tech support is on point And the CRM is the Game Changin

none not at all everything is great do not know what to said about Nextiva dislike

helping me and my team to reach to reach my clients In Professional Way

The thing I like best is their service and willingness to help me.

Nothing, I just did not have a need for their service because I am a one man shop and I forwarded all my calls to my cell phone anyway.

My efax service.

The Nextiva platform is easy to use. The app is reliable and integrates well with the cell phone.

I have not found any specific downsides to using Nextiva.

I am not having to purchase a second phone and worrying about charging and maintaining. I also like the ability to take notes while on the call as a reminder.

*Easy to use *Transition process was simple and easy-No missed calls or drop outs *User administration a breeze *Service has been solid, no issues making or receiving calls *Customers have noted how much better our reps sound on the phones

No real dislikes, it's simple and easy to use. One thing may be that the admin portal can be a bit finicky but that is rare I would like too see a drag and drop call flow feature

Nextiva was one of the few VOIPS that linked directly to Netsuite, now when customers call in their customer record is automatically pulled up. If it's a new customer, it will automatically bring up the new customer form. This has helped tremendously in building new leads and relationships.

Excellent features, reliability. Great customer service. Nextiva is able to present complicated features in a manner that enables an administrator with limited network experience to get an office system up and running quickly. The customer set-up team is great, particularly Anastasia.

There are very few things to dislike! We would prefer a lower price, but we understand the pressures of running a profitable business.

Nextiva has solved the problem of scaling up for a small start-up. We need a great feature set for a lean company today that enhances productivity for a small group of professionals who wear many hats ranging from CEO to janitor, depending on who is in the office. We chose Nextiva as it allowed starting with just one line and the complete service platform that will expand as we expand our business. The telecom system should do more than just connect calls - it must in crease the productivity of each team member as we grow.

Very knowledgable support personell and very patient and understanding.

Long wait time to get caht support. have to answer a lot of questionss before getting one.

Voicemail forwarding to email not capturing voice recording.

It is quick, effective and very easy to use.

Nothing yet. It's been great so far! The customer service and functionality have been great!

Nextiva is helping me by being efficient while keeping track of important information discussed with clients.

Customer care is outstanding, the price is the best being offered around. they have alot of features

one aspect i dislike is that you cannot speak with a representative from tech support

they offer outstanding VOIP service, they have a profession aspect to the business.

Nextiva offers a very quick and user friendly answer to setting up a new phone system.

Assigning users to devices takes a little bit of playing around to figure out.

We are utilizing Nextiva in our City's mobile command center. This allows our staff to access a phone anywhere we have an internet connection.

The sales rep that helped me, Justin, was SUPER helpful with helping me to understand the process and services. I highly recommend him!

If the onboarding contact could speak just a bit slower so that I can catch her accent, that would be great!

I needed a reliable service for my business 800 number. I recently signed up for another service that I wasn't fond of at all!!!!

Great service at an amazing cost. Better features than competitors

Nothing yet. It's too early to see bugs, but so far so good

Cost and effectiveness

I can reach Nextiva support anytime, even on a holiday or after what would be considered regular business hours. The customer support representatives are knowledgeable, friendly, and helpful. The best thing about support is they will assist to a resolution instead of simply providing instructions, which can sometimes be tricky for customers to figure out for themselves. The phone system and service work consistently and reliably.

Really, nothing. My company has used Nextiva for many years, and, even when our business software added phone service, I chose to keep Nextiva for interoffice calling and the robust functionality that the software system could not provide.

Interoffice communication for remote employees. Call schedules and forwarding.