Nextiva Reviews & Product Details

I love that I can use Nextiva on my desk, desktop, or cell phone to make communicating with my clients very easy without giving my personal phone number. The texting option is a great feature too.

The only downside of using Nextiva is that the hold times for support are long at time. This can be frustrating when I am having an issue that needs fixed immediately.

Nextiva allows us to communicate with our clients via phone or text. This helps our agency offer many communication preferences which our clients like.

It's been really great onboarding with Nextiva. I called in and was able to set up my account and get our system up and running very quickly. I did not expect this to go so smoothly!

The only downside is that I am having an issue with my network settings where I may need to have a setting disabled. Our phone lines are working over cellular network, but not over our wifi network.

Having a phone system that allows inbound and outbound calls. We also have emergency after-hours calls that we are now able to have a auto attendant and screening measure to ensure only business critical calls are coming through after-hours, which helps with our employee satisfaction.

The tools are easy to use and also nextiva is dynamic for every person who wants to use

sometimes can be a little bit slow, and system can go down for a moment

i did not found any other problem, even the slowness, sometimes when we try to leave a Voicemail appears some random names that are not connected with the number that we are calling, maybe is a glitch

Great Tech Support! Customer service reps are always so helpful.

A little complicated to learn all of the features. I could use some training.

Providing a great communication tool. That is beneficial because it helps me to be more productive in my business.

The price is good for the features. Easy to set up

It would be nice to be able to easily transfer existing numbers. I was told it would take 4 to 6 weeks. What do I do during that time?

We needed a phone system that could handle multi state easily

I love how helpful everyone is when I either call or email. Everyone is very polite and willing to help!

The only thing I can say is the wait time while calling in.

I emailed support about helping me get our fax line up and running. They sent us a test fax to make sure everything was connected correctly

I love the fact that it's convenient and you can use your phone line from either a computer or an app

It would be awesome if the CRM was simpler to use

It offers an all-in-one phone and fax service

Customer support was wonderful. They walked me through everything, and there are so many easy-to-use features! After reviewing and talking to several other companies, Nextiva was in our top 3, but after talking to customer service and the sales team, it quickly became number 1. The best part is that you get all of this at a great price!

I have not found any real downsides of Nextiva given my uses for it yet. I know that their video meeting is limited to 45 minutes. I do wish that they allowed for more time, but other than that, it is a great system so far.

I wanted a business number separate from my personal cell phone number that both my assistant and I could utilize during working hours. It has solved that problem and more.

Ease of use; Organization of contacts; Call recordings; User-friendly interface; Great support and customer service; Easy and swift onboarding (Areona is truly the best!!)

Sometimes the changes I make to call flows or user profiles do not change on the system and I have to call customer support to update on the back end, customer support fixes them swiftly though!

Nextiva is allowing us to have seamless contact with our customers. It provides us with a secure, steady, and reliable phone line for our business to succeed and grow.

I love the support team and the associate Evan Hardman was patient with me through the quote process and answered any and all questions before proceeding.

Nothing, everyone was super helpful and patient with the back and forth with management to approve said quote. The support team was amazing too.

They helped me reset our old phones that we had and got us to use our system right away vs other companies that made us wait.

Extensive and very helpful small business features. The customer support was outstanding and very helpful. Customer support was best, from the initial call to customer support.

I didn't find any downside. You just need to be prepared for the support call. Simply inform the new user that they should have their business team information at hand for the configuration call.

We needed to provide a broader range of call services to new customers. Our operations are much more efficient and responsive to customers now. Our footprint looks large for a new company!

The user experience for Nextiva is terrific. I have the desktop app, the mobile app and a desk phone. I have a small office, so the phone tree/directory is relatively straightforward. The best feature is the ability to text from the office number. I have saved so much time being able to text my clients from the mobile or desktop app. My clients love it too. Nextiva is the first service I have been able to text from my office line. Other services have had to assign me a different number, so it confuses people.

The setup for Nextiva is not that intuitive, but the customer support is pretty good if you call. The chat almost always has a long wait, and they are not always able to solve the problem. My only other criticism is that Nextiva is very limited in its integrations. It would be good if it could integrate to my online calendar, for example. They seem to be getting there though.

Nextiva allowed me to structure a VoIP system that was simple and robust for my small office. Some other systems did not allow me to customize what I needed for my team working remotely in three counties. I was able to streamline my communications with potential clients as well as existing clients. Being able to integrate my contacts from MS365 saved me so much time. I did not have to input each caller. The desktop and mobile apps are simple to use and functional.

NEXTIVA, IS EASY TO USE! THEY WILL EVEN HAVE A LIVE REP TO WALK YOU THROUGH ALL THE STEPS! CUSTOMER SERVICE IS EXCELLENT!

NOTHING! I LOVE EVERYTHING ABOUT THIS SERVICE!

I AM NOT HAVING ANY PROBLEMS WITH THE SERVICE.

Very knowledgeable on their products and great customer service.

Long wait time to get to reps and occasional language barriers but not any worse than the average VOIP or IT support.

Improved guest experience and quality of service.

The voice quality is my biggest concern as I am exploring working outside the United States in the near future. The cost was affordable as well. Very much looking forward to getting started once my number is ported. All in all really great. Easy to sign up. And getting my number porting started was pretty easy too. It's a new sys so it will def take a bit of time to get used to it. But unlike other calling platforms I'm looking forward to it.

Nothing at all. The experience was very positive. I'm excited to get started.

I'm very excited about the CRM component. The ease with which I can save notes and contact a client all in the same app is very exciting. I am looking forward to getting started.

Platform is user friendly and customer/tech service is fabulous

Nothing we just started and all is good so far

They replaced our previous provider who had horrible tech support

Seems to work effectively with no lag time. We are using it to call and text.

Nothing so far. Seems to be working efficiently

Ability to call from computer as well as send text messages

Nextiva was great about helping us find an excellent option for our company at a GREAT price.

Nothing so far, we just set up our account.

Multiple offices with some remote staff.

Everything, all the services they offer with a local number, a toll-free number and a fax number. The help they have to set up the account. Very professional, attentive, respectful and very patient.

Not every salesperson is the same; I called back and spoke to someone who explained that he was working from home and his dog was barking, so it was impossible to talk to him.

I needed a professional phone number, and Nextiva solved that because it not only gave me a number but also a toll-free number, Fax service and the support I needed to grow my business.

Nextiva is very easy to use - and the onboarding process was very easy. The price is good and they have exactly what I was looking for with a business phone.

So far so good. I have not had a bad experience yet.

I love the call center and I love the calling que. We are a startup business and don't want to miss any phone calls. This solves that issue.