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SurveyMonkey Logo
SurveyMonkey
4.4
(18,585)
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SurveyMonkey Reviews & Product Details

SurveyMonkey Overview
What is SurveyMonkey?

SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.

Company Momentive
Year founded 1999
Company size 1001-5000 employees
Headquarters San Mateo, California, United States
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
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Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about SurveyMonkey
What SurveyMonkey is best for?
How does SurveyMonkey compare to Survicate?
What are the pros and cons of SurveyMonkey?
SurveyMonkey Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support Email/Help Desk, Knowledge Base
Training Documentation
Languages English
SurveyMonkey Features
Automated Alerts
Benchmarking
Custom Branding
Customer Feedback Management
Customizable Templates
Dashboard and Reporting
Data Export
Data Visualization
Email Invitations
Employee Feedback
Feedback Routing
Heatmaps
In-App Survey
Integration APIs
KPI Monitoring
Mobile Accessibility
Multi-Channel Distribution
Multi-language Support
Net Promoter Score (NPS)
Real-Time Analytics
Response Anonymity
Response Rate Tracking
Role-Based Access Control
Sentiment Analysis
Survey Creation
Survey Logic
Survey Scheduling
Text Analysis
User Segmentation
Voice of Customer (VoC)
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 21, 2025
SurveyMonkey Logo
18,585 SurveyMonkey Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Mar 04, 2019
 Source
Overall Rating:
5.0
Rami J P. avatar
Rami J P.
Lead Pastor
Share
"Survey Monkey Recommend"
What do you like best about SurveyMonkey?

One of the amazing features of SurveyMonkey is the wide question bank that offers specific inbuilt and customizable questions

What do you dislike about SurveyMonkey?

SurveyMonkey can provide an impetus for making smart and wise decisions related to the different areas of enterprises.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey can provide an impetus for making smart and wise decisions related to the different areas of enterprises.

Mid Market (51-1000 emp.)
Mar 03, 2019
 Source
Overall Rating:
5.0
AL
Amy L.
Student
Share
"I thoroughly enjoy using this product"
What do you like best about SurveyMonkey?

I love how easy it is to use this survey. My school uses it to take some data about many things. It's very similar to google surveys but this format seems a little more formal.

What do you dislike about SurveyMonkey?

I can't think of anything I dislike. I will continue to use this!

What problems is SurveyMonkey solving and how is that benefiting you?

This is helpful in taking large amounts of data in.

Small Business (50 or fewer emp.)
Mar 03, 2019
 Source
Overall Rating:
5.0
Kharis A. avatar
Kharis A.
Recruiter For Transfer And Graduate Admissions
Share
"Statistical analysis "
What do you like best about SurveyMonkey?

I've found survey monkey to be efficient for statistical analysis in terms of first-hand date collection methods.

What do you dislike about SurveyMonkey?

It limits the amount of questions that are allowed in a survey. As it is electronic, it is easy for a person to not take the survey at all, and to skip important questions.

What problems is SurveyMonkey solving and how is that benefiting you?

Survey monkey allowed for easy statistical data analysis through the distribution of my survey to a large sample size.

Enterprise (> 1000 emp.)
Mar 03, 2019
 Source
Overall Rating:
5.0
RT
Rachel T.
Crc
Share
"survey monkey easy and fun"
What do you like best about SurveyMonkey?

ease to use. great for short questionnaires

What do you dislike about SurveyMonkey?

the screen can be huge if theres tons of options

What problems is SurveyMonkey solving and how is that benefiting you?

scheduling appointments is the biggest thing we do with it

Enterprise (> 1000 emp.)
Mar 02, 2019
 Source
Overall Rating:
5.0
KN
Kathy N.
Software Engineer
Share
"Surveymonkey is an easy to use survey tool"
What do you like best about SurveyMonkey?

Lots of things like sending anonymous surveys, all the free templates and results analyzer

What do you dislike about SurveyMonkey?

How I cannot tell if there are more responses i am waiting for

What problems is SurveyMonkey solving and how is that benefiting you?

Feedback surveys and nps surveys

Mid Market (51-1000 emp.)
Mar 02, 2019
 Source
Overall Rating:
5.0
SK
Samantha K.
Physician Assistant
Share
"Fast results, easy to use"
What do you like best about SurveyMonkey?

Aesthetically pleasing and user friendly survey monkey is an easy efficient platform to gather data.

What do you dislike about SurveyMonkey?

Additional survey advertisements placed at the end of each survey

What problems is SurveyMonkey solving and how is that benefiting you?

Research data on clients

Small Business (50 or fewer emp.)
Mar 01, 2019
 Source
Overall Rating:
5.0
Paola S. avatar
Paola S.
Intern
Share
"Super easy to use"
What do you like best about SurveyMonkey?

The best thing about SurveyMonkey is how easy it is to both create and take a survey. You can make it as short or as long as you want and include picture choices. For taking surveys, you can take them on your computer or your phone and the formatting never messes up.

What do you dislike about SurveyMonkey?

There's not much to dislike but the ability to go back and re-do one of your answers would help. Sometimes I'd make a choice by accident but couldn't go back to put in the answer I meant to put.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey is super versatile and can be used to get people's opinions on anything from organizing office parties to choosing solutions for whatever problem you might have in the office.

Mid Market (51-1000 emp.)
Feb 28, 2019
 Source
Overall Rating:
5.0
FS
Francisco S.
Supply Tech
Share
"Easy"
What do you like best about SurveyMonkey?

Its very easy to follow. It is also very easy to contribute back feedback

What do you dislike about SurveyMonkey?

Nothing i dislked. Survey moneky is very user friendly.

What problems is SurveyMonkey solving and how is that benefiting you?

Trying to have more engagement and feedback within our employment.

Small Business (50 or fewer emp.)
Feb 28, 2019
 Source
Overall Rating:
5.0
IA
Iman A.
Student
Share
"I used SurveyMonkey for reviews in class"
What do you like best about SurveyMonkey?

I love it because it is user friendly. I would use it for my statistics class.

What do you dislike about SurveyMonkey?

I never have found any errors in the software.

What problems is SurveyMonkey solving and how is that benefiting you?

I can take opinions of different students and based on the survey I can have a solid conclusion.

Small Business (50 or fewer emp.)
Feb 28, 2019
 Source
Overall Rating:
5.0
DD
Daisy D.
Wellness Coach And Thrive Manager
Share
"Great for gathering testimonials!"
What do you like best about SurveyMonkey?

Are use survey monkey for the first time to gather testimonials for an event I hosted. The ease of use was great and collecting the data was simple

What do you dislike about SurveyMonkey?

There was an a lot of design options for me to explore but compared to the data collecting I received it was a small nuisance

What problems is SurveyMonkey solving and how is that benefiting you?

Collecting important feedback from the participants

Enterprise (> 1000 emp.)
Feb 28, 2019
 Source
Overall Rating:
5.0
AV
Aaron V.
Student
Share
"Survey monkey "
What do you like best about SurveyMonkey?

I love how easy it is to use Survey Monkey. It also has a nice interface.

What do you dislike about SurveyMonkey?

There is not really anything that I dislike about survey monkey.

What problems is SurveyMonkey solving and how is that benefiting you?

I have used survey monkey in school to gather research datasets.

Mid Market (51-1000 emp.)
Feb 27, 2019
 Source
Overall Rating:
5.0
Josiah V. avatar
Josiah V.
Ceo
Share
"I have loved using Survey Monkey. I use it to poll the student body. "
What do you like best about SurveyMonkey?

I like best that Survey Monkey has intelligent answers that are already built into the system to ask subjects.

What do you dislike about SurveyMonkey?

I don't like that the free version doesn't allow you to see who responded.

What problems is SurveyMonkey solving and how is that benefiting you?

I am able to poll the student body of my college.

Small Business (50 or fewer emp.)
Feb 27, 2019
 Source
Overall Rating:
5.0
Melanie N. avatar
Melanie N.
Assistant Manager
Share
"Great survey maker"
What do you like best about SurveyMonkey?

Easily make surveys and attach them to emails or embed the link.

What do you dislike about SurveyMonkey?

Absolutely nothing. Have never had a problem with it.

What problems is SurveyMonkey solving and how is that benefiting you?

I am able to see if customers enjoy the products we provide. Also can see if our website is running smoothly.

Enterprise (> 1000 emp.)
Feb 27, 2019
 Source
Overall Rating:
5.0
SS
Sonia S.
Student
Share
"SurveyMonkey review"
What do you like best about SurveyMonkey?

SurveyMonkey is used very often at my workplace to identify where we can make new changes and improve workflow. I enjoy using SurveyMonkey as it it a useful tool to identify areas of improvement, and it seems that most of the employees also find SurveyMonkey to be useful and quick and user-friendly.

What do you dislike about SurveyMonkey?

There isn't much that I don't like about SurveyMonkey, I tend to enjoy using it in the workplace and education. I have used it to survey students and professors.

What problems is SurveyMonkey solving and how is that benefiting you?

Like stated before I enjoy its user-friendliness. Some of the problems that can be solved especially using it in the healthcare field is better patient care, better patient quality care, and opinions of nurses throughout the process of changing certain aspects of care.

Small Business (50 or fewer emp.)
Feb 27, 2019
 Source
Overall Rating:
5.0
Desiree S. avatar
Desiree S.
Philanthropic & Policy Solutions
Share
"Helpful with analytics"
What do you like best about SurveyMonkey?

The survey design is very easy and I love the ease of share-ability. I also love that I can share the survey for clients to review before it goes live.

What do you dislike about SurveyMonkey?

The add-ons/ upgrades add up. There are several limitation if you do not upgrade.

What problems is SurveyMonkey solving and how is that benefiting you?

I use SM to help benchmark behavior change for program participants.

Small Business (50 or fewer emp.)
Feb 26, 2019
 Source
Overall Rating:
5.0
Stefanie L. avatar
Stefanie L.
Stefanie Levy
Share
"Survey monkey review"
What do you like best about SurveyMonkey?

The app survey monkey is so reliable and gives the best surveys because they are so good and organized

What do you dislike about SurveyMonkey?

I do not dislike anything, it is so fast and organized

What problems is SurveyMonkey solving and how is that benefiting you?

It is good to make pie charts that provide easy and visible information

Small Business (50 or fewer emp.)
Feb 26, 2019
 Source
Overall Rating:
5.0
AZ
Angela Z.
Angela Zeller
Share
"The best survey tool out there"
What do you like best about SurveyMonkey?

It is very consumer friendly. So easy to use on both the setup and survey-taking ends. Everyone knows about Survey Monkey and people are generally comfortable taking a survey hosted by the program.

What do you dislike about SurveyMonkey?

Not as cost-friendly as some other programs.

What problems is SurveyMonkey solving and how is that benefiting you?

We are able to survey our members to determine meeting times. We also use it to determine problems that need addressing.

Enterprise (> 1000 emp.)
Feb 25, 2019
 Source
Overall Rating:
5.0
Luis O. avatar
Luis O.
Human Resources Manager
Share
"10 points for survey monkey"
What do you like best about SurveyMonkey?

SurveyMonkey is great in that you can easily create a survey that looks professional. You can analyze the data fairly easily too.

What do you dislike about SurveyMonkey?

Although SurveyMonkey is easy to use, setting up a survey could be complicated for new users since there are many options.

What problems is SurveyMonkey solving and how is that benefiting you?

Frequently in the company, satisfaction surveys are sent to all staff, and this platform has been achieved in a short time to grow in some aspects and make better decisions.

Mid Market (51-1000 emp.)
Feb 24, 2019
 Source
Overall Rating:
5.0
ML
Marissa L.
Behavioral Tech
Share
"Yearly Employment"
What do you like best about SurveyMonkey?

It is easy to create and disburse to employees

What do you dislike about SurveyMonkey?

It isn’t as easy to create a survey with the site.

What problems is SurveyMonkey solving and how is that benefiting you?

I like that the link to the survey is quick

Enterprise (> 1000 emp.)
Feb 23, 2019
 Source
Overall Rating:
5.0
AW
Amy W.
Innovation Programs Specialist
Share
"Wonderful tool!"
What do you like best about SurveyMonkey?

Ease of functionality and available options

What do you dislike about SurveyMonkey?

SurveyMonkey has fit all of my needs thus far- nothing I dislike

What problems is SurveyMonkey solving and how is that benefiting you?

I work in project management and this helps prioritize issues amongst stakeholders while allowing them to maintain anonymity.