Freshdesk Contact Center vs HubSpot Service Hub
Take a look at how Freshdesk Contact Center and HubSpot Service Hub stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while HubSpot Service Hub has been rated 4.4 out of 5 from 2172 reviews.
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
9
- Airtable
- BigCommerce
- Canva
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Google Sheets
- Helpdesk
- HubSpot CRM
- HubSpot Email Hosting
- Intuit Mailchimp
- Nimble
- Shopify
- Trello
- WooCommerce
- Zapier
- noCRM.io
Total integrations:
10
- Airtable
- BigCommerce
- Canva
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Google Sheets
- Helpdesk
- HubSpot CRM
- HubSpot Email Hosting
- Intuit Mailchimp
- Nimble
- Shopify
- Trello
- WooCommerce
- Zapier
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software and Conversational Support Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
