HubSpot Service Hub vs Freshdesk
Take a look at how HubSpot Service Hub and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. HubSpot Service Hub scores 4.4 out of 5 from 2172 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
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At a Glance
Overview
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Pros and Cons
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
10
- Airtable
- AppSumo
- Canva
- ChatBot
- Creatio
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Gmail
- Google Sheets
- Helpdesk
- HubSpot CRM
- HubSpot Email Hosting
- Intuit Mailchimp
- Jotform
- MeisterTask
- Nimble
- Shopify
- Smartsheet
- Supportbench
- Trello
- WooCommerce
- Zapier
- Zoho Assist
- noCRM.io
Total integrations:
18
- Airtable
- AppSumo
- Canva
- ChatBot
- Creatio
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Gmail
- Google Sheets
- Helpdesk
- HubSpot CRM
- HubSpot Email Hosting
- Intuit Mailchimp
- Jotform
- MeisterTask
- Nimble
- Shopify
- Smartsheet
- Supportbench
- Trello
- WooCommerce
- Zapier
- Zoho Assist
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, Customer Self-Service Software, Conversational Support Software, and Shared Inbox Software.
Company Details
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
