HubSpot Service Hub vs Help Scout
Take a look at how HubSpot Service Hub and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. HubSpot Service Hub scores 4.4 out of 5 from 2172 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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At a Glance
Overview
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Pros and Cons
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
10
- Agile CRM
- Airtable
- Canva
- Close
- CloudTalk
- Gmail
- Google Sheets
- Google Workspace
- Helpdesk
- HubSpot Email Hosting
- Intuit Mailchimp
- Kinsta
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Shopify
- SurveyMonkey
- Testimonial
- Trello
- Zapier
- Zowie
Total integrations:
13
- Agile CRM
- Airtable
- Canva
- Close
- CloudTalk
- Gmail
- Google Sheets
- Google Workspace
- Helpdesk
- HubSpot Email Hosting
- Intuit Mailchimp
- Kinsta
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Shopify
- SurveyMonkey
- Testimonial
- Trello
- Zapier
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, Customer Self-Service Software, Conversational Support Software, and Shared Inbox Software.
Company Details
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
