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Zendesk Chat
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At a Glance
Overview
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Tidio Chat is a cloud-based live chat platform that can be quickly integrated into your website. The platform features a customizable interface that lets companies make the live chat interface aligns with existing branding efforts. It also supports over 140 languages and ensures better engagement... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Communicator
$19.00
/ month
Chatbot
$39.00
/ month
Tidio+
$289.00
/ month
Pros and Cons
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Not enough data available.
Not enough data available.
Reviewer's Segments
Insufficient data to show segment split
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
15
- Agile CRM
- Aircall
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- Loom
- Microsoft Excel
- Nimble
- Pipedrive
- Shopify
- Site123
- Sitecore Experience Manager
- TeamViewer
- Testimonial
- WhatsApp Business
- Wix
- Zendesk Support Suite
- Zoho CRM
- Zowie
Total integrations:
11
- Agile CRM
- Aircall
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- Loom
- Microsoft Excel
- Nimble
- Pipedrive
- Shopify
- Site123
- Sitecore Experience Manager
- TeamViewer
- Testimonial
- WhatsApp Business
- Wix
- Zendesk Support Suite
- Zoho CRM
- Zowie
Top Alternatives
Categories
Common categories include: Live Chat Software, Help Desk Software, Customer Self-Service Software, and Social Customer Service Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Tidio LLC
- Located in San Francisco
- Founded in 2013
