ClickDesk Reviews & Product Details

I like the ability to be in contact with my customers.

If a product has a paid upgrade for features I would like to use, but am not ready for, I would like them to be hidden from me until I upgrade. ClickDesk throws these features that you are missing out on in your face but with a blur on them to appear as if they are just out of reach. Really obnoxious business practice.

Currently none, we have moved away from ClickDesk and onto Intercom.io.

Was easy to use. Great way to communicate and send information in office and also to store information for assignments

Nothing..................................

Communication

I liked that instead of talking over the phone I had the option to chat with my customers over issues they had on their products. I could speak to them through the web cam.

I wish it was more colorful but that shouldn’t really matter. If you don’t have fast internet speed it does lack a bit

I am solving issues or questions related to products I sell at work. The benefits would be that my customers especially the shy ones would prefer chat instead of phone calls and this really helps them to try to contact us.

Very user friendly for the agents, no need to be tech savvy to use it, easy implementation, great knowledge base.

It doesn't have a mobile app, the application doesn't boot with the PC, it needs more realtime notification

This is mainly use for our tech department

allows our team leaders to interact with leads and customers, as they search and research on our site. They are able to see what areas of the country the conversation is starting in to enable them to connect the customer to the sales rep that is in that region. We also appreciate the ease for our managers to sign-in and out and rotate job duties. we all receive emails if a chat is missed, and this allows for whomever is best equipped to assist the customer to respond to their needs.

The limitations in free mode, people ask to unsubscribe to our emails using this feature and their email address does not come through, and not being able to use this sooner

We've been able to simply provide another method of outreach for those visiting our site. We've been able to better engage with our customers instead of just via email correspondence

The dashboard is my favorite thing. I like that you can see people in real time visiting your site. The set up is also really easy. There are also lots of really great customization features. The support is great too, especially since they use ClickDesk as their way of customer support.

I haven't found anything anything that I dislike yet.

It streamlines communication and makesit more efficient and effective.

Ability to accept phone calls through Skype, transcript given once you provide your email which is helpful for looking back at after the chat has ended

Some settings take a while to understand/get used to

online talking to one another

The fact that there is ALWAYS someone there to assist me is the one reason I came to ClickDesk. I know it may seem annoying when you log onto a site and the first thing you receive is a bubble asking if you need assistance. But, honestly, for me it is something to treasure.

Imputing data wasn't the easiest task for my team, especially since I was away when everyone needed to know how, what and when. Fortunately the live-support was there and willing to assist every second along the way.

Keeping the team in-check and on the same page. We've been trying out different softwares over the last few months, and I've been extremely pleased with the results from ClickDesk!

provides both a decent live chat support tool and also help desk, phone support and social media integration

Need more possible accounts update only goes up to 10 then they charge you

Quickest Costumer service way better than snail mail

Easy to use and cost effective live chat that we use for our company. Allows us to respond promptly to customer issues, answer questions and increase sales.

ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

This tool helps me to communicate with my collagues from everywhere.

It is very fast and easy to connect daily

It is not the best speed with big groups

Better quality of communication system.

ClickDesk has met all of expectations and I have enjoyed the experience.

At first, it is difficult to understand where everything is and how to navigate certain things.

Everything is in one spot and there's no reason to download add ons.

Offers a wide range of features: add the agent's image, receive phone calls through Skype or your landline, and integrate your social media profiles.

For the most part it's easy. However, some settings are not intuitive right from the start. For example, proactive chats are switched on by default which can be irritating if you don't expect it.

Excellent live support, no help section unfortunately. Set up automatic triggers that pop up after a pre-defined timeframe. We found them quite effective as you can specify different messages for different parts of your site. The only issue is that you can only deactivate the trigger by deleting it - a major inconvenience.

Quick and easy to use. I really like the simplicity

Not much to disclose I find it easy to use

Issues in the app or if we have problems with software

The availability to agents at such a reasonable price for an awesome product.

I think the interface could stand out more.

The smooth transition with customers

I love the integration of the chat software. My company can connect with customers without having to download additional add-ons or programs to my desktop.

I find from my colleagues that sometimes the connection isn’t very quick. They tend to lose connection sometimes when engaging in a conversation.

My colleagues are able to communicate with customers quickly and efficiently. I’ve seen that they can also video and live chat to take care of customer issues and concerns extremely fast.

Ease of use to handle customer questions and suggestions.

Limited options for basic tier users profiles.

Customer Suggestions and tickers work together properly

I like that you don't have to install any additional programs. This allows you to video chat and live chat. Also love how this allows you to translate words.

You only get a small window of time to respond to an unhappy customer.. and everything is time stamped.

More people tend to have better luck with the chats because everyone is too busy for phone calls

Easy to deploy and manage. Flexible to personalize the virtual attendant pop-up screen. Free for low usage level. Friendly and may be adapted to other languages.

Nothing really. The only thing that may be improved in the future is the mechanism to automatically answer questions during off-line mode.

Better reception to visitors of our web site, instant conversation via chat to generate leads to our sales team.

It is easy to use. You can see what the customer is searching or looking for, location, etc.

The interface is very boring and not attractive at all.

We offer help to people who are searching something on our website