Grasshopper Reviews & Product Details

So many extensions are free and easy to use

Some glitches that made an additional phone number not work

Now I could be anywhere

The price and the fact that there is a very easy way to route incoming calls.

There is really nothing that I dislike.

The problem is that I primarily use my cell phone for business and I do not want everyone who needs to reach me to have my personal cell phone number. I especially love the ability to easily listen to the messages left to me since they are emailed to me. It is a huge time saver!

Call routing options, on-hold messaging and custom time schedules.

Having to call customer service to delete extensions and old on-hold messages.

System find me if I'm not at the office

Grasshopper has taken all of the hassle and expense of managing our phone system away and provided us with a reliable solution.

Nothing and we have been using GrassHopper for over a year.

We solved our internal phone systems management issues and made it easier for each of our employees to manage their own extension. We also realized that we could eliminate almost all of the spam calls.

The ability for professional sounding phone answering

I love Grasshopper I would not change a thing

Organization of incoming calls

It provides our company much more flexibility, yet costs us less money than we were paying with Verizon. It's easy to get in touch with a customer service person when we have a problem to solve.

Tweaking the right initial set up can be a little complicated and confusing, but the Grasshopper customer service people helped us and it's exactly how we want it now.

When our business went from a long-standing bricks and mortar space in NYC to an online-only e-commerce business, Grasshopper provided the perfect solution to meet our very specific needs. While our "office" had became de-centralized, we still wanted to assure our clients that the transition would not in any way effect the outstanding customer service and quick response we provided.

The flexibility that Grasshopper offers can't be matched. I have never seen another service provider that offers what they do at the prices they have. If you are a small mobile business this is definitely the way to go while you grow.

If their is one thing I can say that I don't like that would be the lack of security. It seems pretty easy to be able to get into another persons account.

With their services I can be anywhere, do anything at anytime I and receive or transfer a call like I would in my office.

Very easy to setup for multiple users, been using grasshopper for about a year and have had no real issues, we love the call forwarding feature.

No real dislikes, the app does need to be reloaded every now and again.

We are a service based company and the phone ringing is how we make profits, honestly could do it without grasshopper.

Easy to use. Doesn't need user assistance much.

Delay in call log showing calls sometimes

Getting instant access to voicemails via email

Grasshopper provides us with a way to always receive our calls regardless of where we are. Having a real 800 number makes us more efficient and professional. Pricing is very affordable also.

There's not a lot to dislike, the only improvement I would make would be faster voicemail notifications.

It solves the problem of needing a full time employee to answer the phone at the office. We can spend our time and money on other things our business needs.

877 number that goes to your cell off of multiple lines.

Would like text via desk top. The phone line gets stuck every now and again when calls come in. Takes a while to connect to voice on the line.

Professional number to show clients

Ease of programming the extensions and call routing

Nothing, the service does everything we need and want

Never being where customers call me.

I love ALL of the features of Grasshopper. All. Of. Them. The app allows me to use my cell phone to manage my communications and not have to use my personal cell phone number. I love being able to receive incoming faxes and the ability to send business text messages too. Anytime I've had to contact customer service the issue has been resolved almost immediately and the staff are always courteous. Thank you Grasshopper!

I wish you offered an outgoing fax feature.

I have a business phone number I can give out that's not my cell phone. Having the app on my phone makes it easy to access voicemails and incoming faxes and saves the time to call in and retrieve voicemails. I also love having the incoming fax number (although it would be great if we could send out faxes too). And I love having the faxes come to my email so I can view it before even opening the app.

Having it as both an app on my cellphone and logging in on my laptop. Truly a mobile experience. It makes me able to have my office anywhere I travel to. The voice to text and the ability to take note is wonderful as well.

On occasion I answer the phone and I don't hear anything on the other end. Nor does the party on the other end hear me.

Having my business phone number follow me around no matter where I am. Total mobility.

It works! We tried a few other systems but this was the most hassle-free and it simply works. It's done our business a great service.

I dislike what I think makes the system work so great, it's a forwarding system. It was a bit clunky and odd figuring out how to forward certain calls to certain employees since it's forwarding. Once we got it figured out it works great.

It's our main line of communication with customers and new leads.

Mobile acess and easy to manage. With the iPhone you can check all you calls

Paying for time while caller calls line and the s duplicate charge for the vonnection

Tracking down people travrling

Grasshopper is user-friendly and takes care of all of my small office needs.

There are really no issues at this time. It does exactly what it's supposed to do.

Grasshopper makes sure I never miss a call because I'm busy helping someone else.

Saving $$. Ease of use, user friendly interface. Desktop app is a nice new addition.

Extras all cost you an extra $10/month.

Able to drop having an actual business phone. We're saving money and can easily access voice mail.

I really have loved this product soup to nuts. My company is 100% virtual and I had trouble initialing trying to find a phone system option because we are in retail and do still get customers calling in.

I have had no problems whatsoever from transporting my original #800 number to pricing and transcription options

Grasshopper lets me take my retail business and customers anywhere n the world with me

The greatest thing about working with parametric programs such as grasshopper is that after setting up the model, changes can be made very easily.

I don't have any negative comments for my experience so far.

The benefit is that althought it takes more time to set up the initial model, new changes are very easy to make, and very intuitive