iContact Reviews & Product Details

Easy user experience its very friendly to navigate

UI Design is not very modern and not in terms with the market

Simple, affordable email marketing can be easily done

The functionality was serviceable at best, but their billing and customer service department is trained to not communicate with you personally on billing disputes. They have one employee who handles that for them but you can only contact her by email. Unethical

I told their billing team that we only wanted the service for one month of campaigns for a event we were hosting, but they did not cancel our service and continued to charge us for the year or so that we did not even know we had. Tried to put the blame on us for not canceling ourselves, and they essentially refused to reimburse us for the monthly charges that they were auto charging to the card on file. They said that they did not have any record of the request so they could not do anything about it. There was not activity on the account from when I told them to cancel the service. After multiple calls and a month or two of back and forth within their team, they finally credited back 2 months which was insulting to say the least. No recorded calls, no ownership, and zero empathy to someone in my situation. Don't go here for email marketing! There are plenty of services that are way better than them. RUN!!

We had a loss of a few hundred dollars while working with them. worst experience ever

i guess that it did indeed send emails to people.

the interface is clunky and hard to use. customization options are very limited

email marketing

The ease of searching historical campaigns

Not user friendly, poor design, bad design options

Monthly marketing

This is a very basic editor and more suited for someone with little to no marketing/media/design skills. If you're just looking for an easy to use platform for basic email messaging, you'll like iContact.

I was continually frustrated with the ability to create well-designed emails and manage lists or A/B testing and automated emails. The drag and drop editor lacked a lot of customization abilities, and the templates left something to be desired.

We switched to a new platform after our contract ended and did not re-sign with iContact.

I contact is good for small businesses looking to track their subscribers.

It's not user friendly at all! So hard to design things and doesn't open properly on outlook.

I am solving communications problems. We use it to get information out to our subscribers.

I like that I can share e-mails to social media. I can schedule posts out for the coming year.

Here we go! We were promised that when we upgraded, we would have a dedicated rep that we could call and talk to, someone who could advise on how to make the most of our marketing efforts. Instead, we got someone we can talk to once a month for 30 minutes. We were promised more room for e-mails, but did not get the promised amount. Half of our subscribers disappeared without explanation; they didn't unsubscribe, they were simply gone. I do the marketing for three businesses, and we were told they could merge each separate account into just one for me to manage. This still hasn't happened. Social Media-wise, you can schedule posts, but you can't post them altogether. You have to create and schedule a post for each post, so if you have a lot of social media, it will take quite a bit of time. If you make a mistake, you can't just edit it. You have to move it to drafts, which unschedules it, go to drafts, make the edit, then reschedule it.

Very poor customer service. A benefit has been we can see who unsubscribed. Since iContact insists that people sign up to be on a list, it seems weird that they would unsubscribe. We can then contact them to find out why and address the issue.

I like the friendly customer service and personal touch and help that I get from iContact employees.

I dislike the user experience of the overall platform. It is slow, hard to navigate, and isn't as powerful as others that I have used

We have alot of inactive users in our email list that iContact has helped us figure out who is worth keeping in our subscriber list and who is not.

iContact is the inexpensive option for e-blast communication but in my experience, the positivity stops there.

Unable to customize templates. Far from user-friendly. Terrible customer service experience.

iContact provided a newsletter and global communication strategy when our business was first starting out. However; our company quickly outgrew the software and limited offerings they provided.

Relatively easy to build and send emails

Only relevant for organisations with extremely simplistic CRMs, can't be used by anyone who has internal validation rules they need to apply to data. Also FYI once a list has been removed their system does not allow people to unsubscribe.

N/A

It sends emails when you tell it to. That's about all I can say for benefits.

The platform is incredibly buggy. There's no responsive email options in the templates so you're stuck having to build you're own, then figure out workarounds to make the responsive coding work since iContact tries to override it. I think this platform would work well for a small nonprofit that wants to send a basic email to stakeholders but does not have the level of polished platform needed for a larger organization.

Contacting our various stakeholders around the world. iContact gets the job done even if it's not the easiest platform to deal with.

It's inexpensive. If you want to send out an email using a template, it's easy.

Not user friendly. The wysiwyg interface does not accurately show how the email will look. The templates are very restrictive, and if you change them, you are now working in HTML (see previous complaint). You cannot modify the view modes of anything. The support staff is east coast based, and leaves at 6pm, so if you are on the west coast, forget about any support after 3pm.

The only problem it solves is sending out eblasts. Our benefit is we can send out eblasts.

iContact responded quick after my initial inquiry

Very poor delivery on promised timeline. The out of the box solution was very helpful but I was promised to have a designer help get a campaign off the ground and that did not happen.

At the time I needed to build a few email templates to guide new members through the sign up process

It integrated with SalesForce fairly decently and was a great starting point for email marketing at the right price point. When we were using iContact, we were not very experienced email marketers so this was a fairly straighforward platform to start with.

Did not seem to offer much flexibility with the use, granted we used it through salesforce, so that could have been the problem. We have since moved to marketing automation software for email marketing, which has been a much more flexible process.

We were solving the problem of sending emails to prospective clients. Icontact was a great starting point as we figured out how we wanted to use emails to best engage current and prospective clients.

It can send emails and connect with salesforce for tracking

The user experience is klunky and dated and the templates are not mobile friendly

None - more trouble than it's worth

The service worked fine but they won't let me cancel.

They won't let you cancel. You can't change your plan online. You can't remove your credit card. You can't cancel online. You can't cancel by chatting with their agents. They don't respond to email. They say that you can cancel on the phone, but they never answer.

sending email

Integrations of many services in one online platform.

The consulting service was horrible. Consultants rotate too much, are not very professional, and do not seem to have the experience and skills you would expect from a consultant. The customer service, at least regarding Account Executives, was also not very good. I complained about our consultant and nothing was done for months until the account executive was replaced. They also rotate too much. Additionally, I had to spend a lot of time at the end to document all of the work done by the consultants during the year because the account executive didnt believe us when we argued that they were owing us consulting hours that the consultant never worked.

Mainly social media management and email communications.