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Pipefy
Streamline Your Workflow
4.6
(223)
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Pipefy Reviews & Product Details

Pipefy Overview
What is Pipefy?

Pipefy is a process management software that helps teams of all sizes create automated workflows and streamline their work. It lets frontline employees independently build customized processes, apply their own conditions and business rules to automate manual activities, control SLAs, collaborate with stakeholders, and integrate with other software to ensure better business results.

Company Pipefy
Year founded 2015
Company size 201-500 employees
Headquarters San Francisco, California, United States
Social Media
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What Pipefy is best for?
How does Pipefy compare to Kissflow?
What are the pros and cons of Pipefy?
Pipefy Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Pipefy Features
API Access
Analytics and Reporting
Audit Trail
Business Rules Management
Case Management
Cloud-Based Deployment
Collaboration Tools
Compliance management
Customer Support
Customizable Dashboards
Data Import/Export
Document Management
Drag and Drop Interface
Forms Management
Integration Capabilities
KPI Monitoring
Mobile Access
Notifications and Alerts
On-premise Deployment
Performance Metrics
Process Mapping
Process Modeling
Process Simulation
Real-Time Monitoring
Role-Based Permissions
Task Management
Third-party Integrations
User Access Controls
Version Control
Workflow Automation
Pipefy Media
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Pipefy Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 04, 2024
Pipefy Logo
223 Pipefy Reviews
4.6 out of 5
Mid Market (51-1000 emp.)
Dec 29, 2020
 Source
Overall Rating:
4.5
EM
Edgar M.
Founder
Share
"The product support was excelent, and the product is very user-friendly"
What do you like best about Pipefy?

The product is very flexible and easy to support the process automation with workflows.

What do you dislike about Pipefy?

I would like more templates avalible to speed up the processes automation with Pipefy.

What problems is Pipefy solving and how is that benefiting you?

Manage fiscal process times and responsabilities.

Small Business (50 or fewer emp.)
Aug 07, 2020
 Source
Overall Rating:
4.5
RG
Rubens Eric G.
Founder
Share
"A very easy and powerful App to keep your process flowing as designed."
What do you like best about Pipefy?

The easiest way of customizing it, to adapt to your process needs. Can feet to any kind of process, being very horizontal tool. We can even verticalize it, using the portal feature, and have one big pilar of your business.

What do you dislike about Pipefy?

Should be easier to integrate to other platforms, because you need to use a their part resource. You should be used mainly on fast communication between people nowadays, if possible to integrate with WhatsApp, Telegran, and so on. Also we should have more alternatives of creating and editing reports. Many of those issues are being addressed, but not available now.

What problems is Pipefy solving and how is that benefiting you?

To address the problem of human repetitive work. We can easily use that App to assure the use of standard procedures, in other to have more accurate planned tasks. Also decrease human erros, when you need to use different sheets filled all the time. To capture information without erros, with public start forms are a must. The possibility of work with database helps organize information, and use whenever you need.

Small Business (50 or fewer emp.)
Jul 14, 2020
 Source
Overall Rating:
4.5
MF
Marcus F.
Founder
Share
"Nice for big companies"
What do you like best about Pipefy?

You can automatize almost everything. Using with Zapier, things get really easier.

What do you dislike about Pipefy?

The usability isnt the best, they have improve a lot this year. And its a expensive software.

What problems is Pipefy solving and how is that benefiting you?

Automatize boring tasks

Small Business (50 or fewer emp.)
Jul 09, 2020
 Source
Overall Rating:
4.5
DT
Diretoria T.
Founder
Share
"Very good platform for accelerate digital transformation"
What do you like best about Pipefy?

Facility and flexibility to implement processes

What do you dislike about Pipefy?

Does not have control over the limitations and the automatic upgrade without user consent.

What problems is Pipefy solving and how is that benefiting you?

We had implement Pipefy for common processes, like tasks control and, to complement our products and services, like hunting.

Small Business (50 or fewer emp.)
Jul 08, 2020
 Source
Overall Rating:
4.5
Ujjwal S. avatar
Ujjwal S.
Wolo Codes
Share
"I enjoy working with this tool. Its simple and yet accomplishes complex task of organizing processes"
What do you like best about Pipefy?

Simple design, can be used by everyone ones they understand the basic concepts

What do you dislike about Pipefy?

UI can be improved more to appear less daunting to a new user - in the creation phase, fields addition sections - specifically. Colour accents to seperate different types, and such - may help.

What problems is Pipefy solving and how is that benefiting you?

The problem we were trying to solve was to make the whole team stick to a standard workflow, and reduce the overhead of managing processes. It is easy to implement and end users in the organization can use it effortlessly once they understand the basic concept with minimal effort

Small Business (50 or fewer emp.)
Jul 06, 2020
 Source
Overall Rating:
4.5
RA
Rob A.
Founder
Share
"Pipefy is has everything I need."
What do you like best about Pipefy?

Not provided

What do you dislike about Pipefy?

Not provided

What problems is Pipefy solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Jun 22, 2020
 Source
Overall Rating:
4.5
Roberto S. avatar
Roberto S.
Especialista Em Políticas Públicas E Gestão Governamental
Share
"It's a very helpful tool."
What do you like best about Pipefy?

The simplicity to use and the help section.

What do you dislike about Pipefy?

Reports aren't good enough. It doesn't have good options to customize it. And, Pipefy doesn't have a large community to trade experiences.

What problems is Pipefy solving and how is that benefiting you?

Project's management. Now, our project is more organized and we save a lot of time for our team.

Small Business (50 or fewer emp.)
May 06, 2020
 Source
Overall Rating:
4.5
OO
Oscar O.
Founder
Share
"Highly Customizable tool for managing business processes"
What do you like best about Pipefy?

Pipefy has created a really intuitive and easy way to help us manage our daily processes handling lots of customers and cutomizing every step to create our very own process management tool.

What do you dislike about Pipefy?

Sometimes the mobile app has less features than one would want but it´s understandable, otherwise the experience would be too complex.

What problems is Pipefy solving and how is that benefiting you?

Pipefy helps our team manage our processes with customers more effectively. It is a highly customizable tool for Business Process Management and Workflow Management. We have used it in lots of integrations with Zapier which makes it a very "automatable" tool. It also provides a nice overview of our processeses at an organizational level. People in operations are also very happy with its intuitive interface and new employee onboarding are now shorter. The main problem Pipefy has solved for us is being able to control every detail of our business processes in a replicable way that everybody can understand, from management to operating people.

Small Business (50 or fewer emp.)
May 06, 2020
 Source
Overall Rating:
4.5
RP
Robson Jean P.
Founder
Share
"Pipefy the best Process Management Tool."
What do you like best about Pipefy?

The best thing in pipefy, is that you don`t need any IT guy to create a process management. The UX/UI of Pipefy is very good, making easy of user adapt to use the platform.

What do you dislike about Pipefy?

Pipefy for early stage companies can be a few expensive, starting with plans in $12 per user, when you do the math 12*(number of employees) you be a little bit surprised, and for companies in Brazil, we have another problem, the Dolar, so the math be 12*(number of employees)*6 (6 is the Dolar price in Real today). Sometimes we had some issues with automations on pipefy, like very huge delays between the trigger and the execution of action.

What problems is Pipefy solving and how is that benefiting you?

All our process today are managed with Pipefy. The main issue that pipefy solved is that all the team can manage the process without request to IT team to create new Field, or edit any Step on the pipes, leaving the It team free for work in what really matters to your business.

Small Business (50 or fewer emp.)
May 04, 2020
 Source
Overall Rating:
4.5
kewin c. avatar
Kewin C.
Diretor Comercial
Share
"A management tool that exceeds expectations"
What do you like best about Pipefy?

The first thing I like most about pipefy is her concern for the customer, even those who do not use their business version have great service and assistance. Second, the connection it makes to different pipes and the way it is possible to manage them is incredible. Another positive point that stands out a lot is its integration with other tools, especially with google

What do you dislike about Pipefy?

I believe that a point to be improved on the platform is its calendar and its mobile application, although they are useful they can still improve for a better version.

What problems is Pipefy solving and how is that benefiting you?

The team connection, the ease of managing tasks, extracting reports and automating functions are the most used in my company. Mainly the email templates tool for contacting customers

Small Business (50 or fewer emp.)
Oct 04, 2019
 Source
Overall Rating:
4.5
Muhammad A. avatar
Muhammad A.
Manger
Share
"Take control of daily work"
What do you like best about Pipefy?

The most helpful thing in my eyes about pipefy is that we can easily customize it without the help of any big eveloper

What do you dislike about Pipefy?

I have no issue with pipefy it works fine for me

What problems is Pipefy solving and how is that benefiting you?

It helped us in managaing daily works with the team

Small Business (50 or fewer emp.)
Aug 22, 2019
 Source
Overall Rating:
4.5
SM
Sorely M.
Graphic Designer
Share
"It groups a great quantity of very useful tools for the management."
What do you like best about Pipefy?

pipefy in a large application that has a large number of tools that helps to manage much better teams and our company. It is incredibly useful for carrying out development projects as you can keep track of activities, tasks, and other workflows. It has an interface in which you can customize workflows and thus know what stage of the project I was at and which we should pay more attention. You can also keep track of the bugs presented by the application, in an organized way which increases considerably the efficiency to solve the flaws within the application. It also has a helpdesk with which you can keep track of incidents, and be able to create tickets in each of the requirements of our customers, and what is more interesting is that all these tools are worked under the same platform so it is not necessary to be changing application.

What do you dislike about Pipefy?

I think that although it has several tools, in what has to do with the user interface still leaves much to be desired, as it becomes complicated to work with the different tools. Besides, it still lacks other functions so that we can move to this tool.

What problems is Pipefy solving and how is that benefiting you?

mainly the management of development projects and the monitoring of the different bugs.

Mid Market (51-1000 emp.)
Aug 18, 2019
 Source
Overall Rating:
4.5
HN
Henry N.
Admin Assistant
Share
"I love it's coolness with process management"
What do you like best about Pipefy?

Easy and very cool for process analysis Effeciency with audit trail and activities. Nice features

What do you dislike about Pipefy?

Got no room for hate with this software.

What problems is Pipefy solving and how is that benefiting you?

Very helpful for audit trail. Great with document generation Easy and very helpful for process management

Small Business (50 or fewer emp.)
Aug 05, 2019
 Source
Overall Rating:
4.5
EN
Erick N.
Engineer
Share
"The best tools to manage fast processes "
What do you like best about Pipefy?

Creating customizable Pipefy templates to the point of making them interactive is great for brainstorming with multiple teams for meetings with process building objectives, these processes can even be connected to each other so that certain assignments can be independent of each other employed separately, along with a simple implementation of other tools and a well-worked platform support staff.

What do you dislike about Pipefy?

The design of systems for customer feedback has a decadent design, leaving the customization of limited templates and to some extent, with templates, which would lack to be customizable, commissioned to launch new products, the calendar does not provide information that is relevant to us, the information is scarce. It is necessary to add more features that can make Pipefy an indispensable tool.

What problems is Pipefy solving and how is that benefiting you?

We solved several aspects of problems that we had, the system of chat and messages is quite fast, with this we have streamlined the management of documents of greater urgency and early completion, the follow-up work is always useful and important to consider to be aware of the time spent on a project and the estimate of how long we took the process of completing those jobs in established times with which we can take time to work on details of improvement after everything is properly completed on time.

Small Business (50 or fewer emp.)
Jul 03, 2019
 Source
Overall Rating:
4.5
Nidhin D. avatar
Nidhin D.
Business Specialist
Share
"Now its so easy to organise and arrange all process at one single place"
What do you like best about Pipefy?

Its really helps in reducing unwanted costs that we spend due to different types of software's that we used for different process,Now all at a single place makes it so easy to do things.Its really helps us back in doing so.

What do you dislike about Pipefy?

I dint found any series issues so far.But i have a recommendation to develop an android app to quick view of each on the drive

What problems is Pipefy solving and how is that benefiting you?

Its really saves a lots of time and eliminate many errors,that we usually makes and helps in reducing errors so easily

Enterprise (> 1000 emp.)
May 15, 2019
 Source
Overall Rating:
4.5
Jason T. avatar
Jason T.
Sales Manager
Share
"Pipefy is a highly organized platform for projects and equipment"
What do you like best about Pipefy?

We really like the Pipefy templates. These are very customizable and interactive. A clear example of this are their templates for team brainstorming, and for scheduling meetings. Another template that we like a lot is basic training. Do not like being able to import tasks from external spreadsheets. It's very comfortable.

What do you dislike about Pipefy?

We do not like the customer feedback system, because it does not have a good list design. We do not like your template to create product launches. Your inbox is not very configurable, and tasks can not be prioritized. We do not like your informative calendar, because the boards do not show enough information about the project in terms of crucial data of the same (only shows the basics).

What problems is Pipefy solving and how is that benefiting you?

Pipefy has helped us a lot with the work portfolios, from which we can now follow up better. It has also been beneficial the comfort with which we can adjust our workspace (invite or remove team members, being their access limited to our convenience). Its integrated CRM has made our communication much easier, so our services are more automated.

Enterprise (> 1000 emp.)
Nov 06, 2023
 Source
Overall Rating:
4.0
DP
Diego P.
Founder
Share
"Processos bem organizados"
What do you like best about Pipefy?

Organização dos aplicativos e simplicidade de utilização

What do you dislike about Pipefy?

Falta de comunicação da ferramenta e pontencial.

What problems is Pipefy solving and how is that benefiting you?

Organização de solicitação de processos da empresa.

Small Business (50 or fewer emp.)
Oct 20, 2022
 Source
Overall Rating:
4.0
VB
Vlad B.
Email Marketer
Share
"Simple project tracking and work management platform helps you get your work done more efficiently"
What do you like best about Pipefy?

- Pipefy is extremely user-friendly and has helped us to keep track of our inventory from when it enters our company to when it reaches our sales reps. - It's also great for generating reports regularly to see where improvements need to be made. - The project tracking and client management tool is perfect for various use cases. - Whether you need to keep track of projects big or small or manage clients from all over the world, this tool will help you get the job done efficiently and effectively.

What do you dislike about Pipefy?

- Since there's no centralized global approval workflow, changes across the team can't be approved all at once. - It also seems like I can't add multiple people to one workflow instance either. - This makes it difficult to manage approvals and keep everyone on the same page. - As a beginner, one of the things that would be most helpful is to see our demonstration videos or pictures. It would give a better understanding of what is possible and how to go about achieving certain looks. Unfortunately, there are no such resources currently available.

What problems is Pipefy solving and how is that benefiting you?

As a new PM, I quickly learned that it was important to keep track of my work with Pipefy. After just a few days of using the tool, I realized how crucial it is to have a system in place for managing projects and tasks. Integrating different services can greatly improve efficiency and coordination between team members. For example, the chatbots on a website can automatically respond to customer queries, freeing up time for other tasks. Similarly, automated email responses can help to keep everyone on the same page.

Enterprise (> 1000 emp.)
Jan 07, 2022
 Source
Overall Rating:
4.0
Neeraja V. avatar
Neeraja V.
Senior Developer
Share
"Our IT Enterprise Ticket Resolution templates creation is quick & easy with Pipefy"
What do you like best about Pipefy?

Pipefy is a low-code platform that gives me great convenience for our organization's development commitments. It offers compelling data-driven decision features which can pull information from our workflows easily. It also grants visibility through its customized dashboard to analyze, track and make comparisons in our various project stages.

What do you dislike about Pipefy?

I don't dislike anything about Pipefy as it's suitable for our organization's workflow management pipeline. We can automate recursive tasks in our business process and effectively establish rules for automation, integration tools, and have a coherent platform for our customer strategies.

What problems is Pipefy solving and how is that benefiting you?

Pipefy is beneficial in providing an automated framework for our IT enterprise incident management. We can actively update the real-time status of our third-party agents and direct their responses straight to our process workflow pipeline. It is also quick to deploy thanks to its pipe templates, with which we can easily create our own application platform without any coding necessities.

Small Business (50 or fewer emp.)
May 31, 2021
 Source
Overall Rating:
4.0
TB
Tim B.
Software Engineer
Share
"Pipefy is a Straight-Forward Tool to Improve and Implement any Workflow"
What do you like best about Pipefy?

Pipefy allows anyone to easily create and manage workflows, including automation for all the essential workflow functionalities, such as autocomplete, connections, and notifications. The user interface is clean and easy to use, the functionality logical and consistent. With databases and pipe-connections, amazing features can be crafted for every specific workflow. Missing functionality and integrations with other apps and software can easily be implemented on our own thanks to an amazing GraphQL API.

What do you dislike about Pipefy?

There are a few missing features, such as calculated fields. Luckily, with the GraphQL API, one can augment nearly every missing element. What cannot be augmented, unfortunately, is localization. Pipefy supports a limited number of languages and has a few longstanding issues, such as phone fields not listing the preferred prefix. Also, for example, currency fields only support two currencies, and unfortunately, one cannot improve that one using any API.

What problems is Pipefy solving and how is that benefiting you?

Pipefy allows me to implement workflows and automatize client interactions to let me focus on what matters. A workflow that used to be chaotic and mixed between different applications, such as Excel, where every employee could change any project's status, is now orderly and cleaned up. Less mistakes happen, the status of every project is known at all times, even if an employee would be lost. Clients get E-Mails consistently and automatically to know the state of their projects, without the possibility for an employee to forget to send the E-Mail.