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Salesforce Sales Cloud Logo
Salesforce Sales Cloud
4.3
(18,560)
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Salesforce Sales Cloud Reviews & Product Details

Salesforce Sales Cloud Overview
What is Salesforce Sales Cloud?

Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based on emails, calendars, and other marketing automation systems such as automated reminders that prompt users to respond to emails. Salesforce is also available on both Android and iOS devices.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Salesforce Sales Cloud Categories on Findstack
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Ask Questions about Salesforce Sales Cloud
What Salesforce Sales Cloud is best for?
How does Salesforce Sales Cloud compare to Act!?
What are the pros and cons of Salesforce Sales Cloud?
Salesforce Sales Cloud Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Salesforce Sales Cloud Pros and Cons
Pros
  • 24/7 customer support from a dedicated service team
  • Lots of automation and personalization features
  • Cloud-hosted system for faster performance
  • Open API with tons of integrations available
  • Comprehensive sales, service, and marketing
Cons
  • Not suitable for on-premises deployment
  • No live-chat support
  • Can be complex for some
Salesforce Sales Cloud Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 19, 2025
Salesforce Sales Cloud Logo
18,560 Salesforce Sales Cloud Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
CG
Claire G.
Founder
Share
"Best CRM Product"
What do you like best about Salesforce Sales Cloud?

Very user friendly, configuration over coding, great flexibility, online community support is incredible.

What do you dislike about Salesforce Sales Cloud?

Occasional bugs that are inexplainable. Lots of known issues took a considerably long time to resolve.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Our customers are using Sales Cloud to keep track of sales activity and improve forecast accuracy.

Enterprise (> 1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
Kishore M. avatar
Kishore M.
Integration Architect
Share
"Fantastic product"
What do you like best about Salesforce Sales Cloud?

Fantastic product to use and I can endorse salesforce cloud to anyone

What do you dislike about Salesforce Sales Cloud?

Improve the API's performance which is struggling by

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Helping us to manage our commerce

Small Business (50 or fewer emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
Stella H. avatar
Stella H.
Business Services Manager
Share
"Salesforce simplify insights from complex data"
What do you like best about Salesforce Sales Cloud?

Love how Salesforce simplify complex things and the trailblazer modules are light and funny making it fun to learn.

What do you dislike about Salesforce Sales Cloud?

Not dislike, more of get a overwhelmed with such a big system. But I'm a newbie admin so I'm sure it'll be better in time. But I love Salesforce!

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Improving knowledge and insight sharing so users don't work in silos

Mid Market (51-1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
Yaser R. avatar
Yaser R.
Senior Salesforce Data Consultant
Share
"Salesforce sales cloud"
What do you like best about Salesforce Sales Cloud?

AI supported email, pipeline view and lots of other cool features. The upcoming einstien 1 looks great too

What do you dislike about Salesforce Sales Cloud?

Nothing to dislike. It is the best CRM app

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

The pipeline view and contact management

Small Business (50 or fewer emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
HS
Harmeet S.
Founder
Share
"Salesforce Consultanr"
What do you like best about Salesforce Sales Cloud?

Salesforce Sales Cloud is the most streamlined product ever made.

What do you dislike about Salesforce Sales Cloud?

To be honest, there is nothing for me to dislike.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

It has made our lives easier by helping us manage and achieve our sales targets using the Automation.

Enterprise (> 1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
Manjeet S. avatar
Manjeet S.
Senior Salesforce Developer
Share
"Its very user friendly and can book your sales drastically"
What do you like best about Salesforce Sales Cloud?

I have worked on more than 10 project using Sales cloud. It has very user friendly UI and very onpoint usage to boom up the sales. The requirements are quite achievable .They have designed the product by keeping the industry in mind and on top of it if configurable product and if all need we can customize as per our business need need using point and click tools like workflows, flows etc or else we can customize using code as welll. Like trigger etc

What do you dislike about Salesforce Sales Cloud?

I dont think there are much issues but mah be you guys can improve deverloper console as i have faced sometimes test class running explicitly fails in developer consoler.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

It solves multilingual emails, approvals from differnet level of management customized website to book the vaccine

Enterprise (> 1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
ES
Errol S.
Founder
Share
"Makes Managing Easy"
What do you like best about Salesforce Sales Cloud?

I use Sales Cloud for my daily operations to keep organised and manage my pipeline. I couldn't imagine not having a tool like this. What I love about Salesforce especially is the reporting capability and the dashboards I can creat to manage my team.

What do you dislike about Salesforce Sales Cloud?

It has a learning curve like any platform. You need to put some time in to make the most of it.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Visibility of my teams opportunities in real time. Ability to drill down easily and reference activity to understand what is happening.

Enterprise (> 1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
Brady C. avatar
Brady C.
Global Dspu Finance Director
Share
"Best CRM"
What do you like best about Salesforce Sales Cloud?

everything we need is integrated in the platform and can also be customised for specific requirements

What do you dislike about Salesforce Sales Cloud?

nothing really, the challenge we have is that we have miltiple instances of salesforce in different regions so it's a little difficult to form a global view but we already have a global project looking at it

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

forecasting

Small Business (50 or fewer emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
Eshan A. avatar
Eshan A.
Account Executive
Share
"Very easy to setup and use. Great insights"
What do you like best about Salesforce Sales Cloud?

Insights and setup have been great to work with

What do you dislike about Salesforce Sales Cloud?

Native reports and dashboard limitations

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Sales pipeline and opportunity

Enterprise (> 1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
Ayushi S. avatar
Ayushi S.
Senior Associate Technology L1
Share
"Loved Sales Cloud, how it’s transformed sales journey for organisation."
What do you like best about Salesforce Sales Cloud?

like its all intergration at one place for object like account, opportunity, code, order.

What do you dislike about Salesforce Sales Cloud?

Need performance improvement. Having one point click for code creation could be better for easy use.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

It's solving smooth sales process for my team, starting from Lead generation to order placement.

Mid Market (51-1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
Vikas K. avatar
Vikas K.
Salesforce Developer
Share
"Best CRM ever"
What do you like best about Salesforce Sales Cloud?

One place to store customer data, forecasting, generate leads.

What do you dislike about Salesforce Sales Cloud?

Just sales cloud doesn't provide all the functionality might have to add CPQ on to of it

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Easy to get 360 few of the customer, which helps us to serve them better.

Mid Market (51-1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
Mathew H. avatar
Mathew H.
Salesforce Consultant (Freelance)
Share
"Salesforce consultant"
What do you like best about Salesforce Sales Cloud?

The platform is simple to use and tailor to business processes

What do you dislike about Salesforce Sales Cloud?

How easy it is non informed customer users can build solutions that make the business believe that Salesforce is no good for the business

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Providing a view of our customers within one system

Mid Market (51-1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
KS
Kristian S.
Founder
Share
"Very powerful and I don’t need to understand code"
What do you like best about Salesforce Sales Cloud?

Understand my sales. Haines effectiveness and pipeline

What do you dislike about Salesforce Sales Cloud?

The breadth is so huge for ad ons it is difficult to know where to go to improve our operation

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Pipeline transparency and lost deal Managment

Mid Market (51-1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
Prasand G. avatar
Prasand G.
It Services
Share
"Core application"
What do you like best about Salesforce Sales Cloud?

Our customer onboarding journey and the value realisation with the automations for opportunity and leads

What do you dislike about Salesforce Sales Cloud?

Some automations take longer to build. And cost is a constraint

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Leads tracking and customer onboarding journey

Enterprise (> 1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
CB
Catherine B.
Founder
Share
"Global Key User - Salesforce Delegated Admin for Hartmann"
What do you like best about Salesforce Sales Cloud?

The visibility and ease of access to all of our internal data

What do you dislike about Salesforce Sales Cloud?

For me personally, most of my issues arise from the high level of customisation that our company uses within Salesforce - not really anything specific I dislike myself within standard.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Solving issues of data sharing between our Sales, Customer Care, Marketing and Supply Chain teams. It's of a great benefit that we have the ability to share all of our information so that each department has visibility.

Enterprise (> 1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
RJ
Ravi Teja Prabhu J.
Founder
Share
"Hoodie"
What do you like best about Salesforce Sales Cloud?

SaaS based offering stands out. Awesome experience

What do you dislike about Salesforce Sales Cloud?

Nothing. Seriously, there is nothing to say.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

AI brings in a lot of ideas and answers that needed for us to solve whenever we are in a difficult situation.

Small Business (50 or fewer emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
CB
Cate B.
Founder
Share
"So easy to use!"
What do you like best about Salesforce Sales Cloud?

It's great to integrate customer data and sales data in the one place.

What do you dislike about Salesforce Sales Cloud?

It can be hard to implement without using a Salesforce partner to help.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Faster for our sales people to engage with customers

Mid Market (51-1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
JR
Jackson R.
Salesforce Developer
Share
"Had an amazing experiencing how customer and sales data are in one place. 360 view of customer data"
What do you like best about Salesforce Sales Cloud?

Managing customer data, sales data, cases are easy.

What do you dislike about Salesforce Sales Cloud?

There is Nothing to dislike about Sales cloud.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Managing data, reports, users

Mid Market (51-1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
EP
Eduardo P.
Integration Practice Lead
Share
"Mature and complete"
What do you like best about Salesforce Sales Cloud?

How easily we can configure and adapt to our company's needs and ways of working from capturing leads to actual sales opportunities. Smooth, imole and highly visible.

What do you dislike about Salesforce Sales Cloud?

Not having automated backup and not having option of deploying and using it on our own cloud or datacenter.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Mostly visibility and speed. Data is well structured and captured in a way that works fine for our business.

Mid Market (51-1000 emp.)
Feb 27, 2024
 Source
Overall Rating:
5.0
RR
Ramesn R.
Founder
Share
"Senior Salesforce Developer"
What do you like best about Salesforce Sales Cloud?

Lead management , sales funnel and reporting

What do you dislike about Salesforce Sales Cloud?

Nothing as such , very feature is amazing

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Reporting could be better

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