WorkCast Present+ Reviews & Product Details

The staff are great and really helpful. and respond to queries very quickly Having the staff on hand for live events is invaluable It is better than the system we used before

We've had a few technical issues with running prerecord sessions but they are doing everything to try to smooth out these problems. The poll function on the live events is quite clunky

Some technical issues when presenters are trying to screen share during prerecord sessions The poll function is quite clunky

We always receive great support from the event managers, and the portal is very intuitive.

The ease fo formatting the event pages could be improved. It's tricky to get the both the registration and auditoirum pages exactly how we'd like first time around.

Our clients have had the inability to run live in person events over the past 18 months, and Workcast has served as a great alternative.

The fast responses / support offered and that all feedback is taken onboard and implented when possible.

some of the tasks have to be carried out by workcast which delays processes a little / adds an extra email to the workload. It would be great to have more admin rights to action things like publishing changes

Onboarding presenters can be tricky. A lot of company wifi / VPNs block access to the platform so this takes a little time. We really like the studio and how we are now able to hide non video particiapnts

Helpful customer service and the number of people we can present to in one event.

Not being able to copy events. We run the same event multiple times frequently and they all have to be done from scratch each time.

Reaching a large audience in one hit. Being able to decide how large participants engage with us during the event.

I like aspects of the reporting, for our virtual summits, when we have multiple sessions, it is great to break out reports by the sessions or different areas we have within our environment. I think it is very easy to add in the elements of the webinar (resources, slides, abstracts etc.) I like how quickly the MP4 is available after webinars GovLoop and Workcast have also built a good relationship over the year, we have worked closely with Bill since we started our contract and he is always willing to jump in to help us and explain information to us when I ask questions (which is often)

I dont like having usernames and passwords for each speaker, it is a huge hassle to make login after login. I dont like how only the person who pushes the polls on the backend can see the results I dont like how the reporting numbers can get extremly skewed (red vs. green numbers on the back end)

We are getting our content out to our audience in a virtual way. We also solved a huge issues, in 2020 we would have a large number of attendees enter our environment and then not do anything. We switched up the environment and in the last VS we only had 17 people enter and not do anything.

It works without any major hiccups, no streaming issues, or servers going down

The user interface is quite outdated. The API support is only available at higher-paying levels

Streaming webinars to our viewers

All the staff I have spoken with so far, including customer success, account manager and technical support, have been really easy to reach and helpful. No issues from a viewer's point of view, and it looks more professional than the interface of our previous platform.

We've been having some technical issues, including speakers not being able to join the platform or not being able to communicate. The backend could be more user-friendly.

We no longer receive complaints from attendees not being able to join the platform, so it's saving me time answering those. The conversion rate has been similar to what we had before.

On the whole responses are reasonably fast. Onboarding team is great and much easier to work with

Very frequent errors leading to multiple emails asking for the same thing. Unenthusiastic and inattentive staff on prerecords. Booking webinars is a nightmare without a booking system customers can access to see availability. This would be much better rather than sending 10 emails to find a webinar slot in a particular month

Allowing us to run more webinars as in higher demand

Modern look, friendly customer service, easy to setup on-demand events from live events

Polling questions Disconnection between presenter, participant and host view Streaming issues Not possible to create folders or separation between different admins of the same account Not many languages are accepted

Event look

Some of the more experienced team members are great and have excellent customer service, but this doesn't seem to translate down to everyone in the company.

Sometimes it can be very difficult to get simple tasks done. The system seems to be very reliant on specific individuals doing a great job - which we took for granted. No longer feel I can trust WorkCast to deliver the event 100% of the time.

Running Webinars - generating leads

The platform is great for managing bulk events and hosting different types of sessions. It also has some great built-in features like Polls/Q&A and extra registration questions. It also has a reporting API which is vital for us.

The platform has problems with the quality of presentations. Pre-recorded media is embedded into powerpoints, and the actual dashboard is difficult and clunky to use when live. Certain functions can be patchy, like test event audio which sometimes works.

Scaling up webinars with workcast has been crucial. The flexibility to host events at any time of day (with the help of their US team) has allowed us to reach a global audience.

The admin team is great, and they get back to you quickly to confirm availability, bookings, etc. If you get an experienced event manager assigned to your event, then generally, it's a smooth process and the event goes well. They have good availability, and being able to have them do pre-records and editing is useful. They do try and be flexible where they can.

Had had several service issues/"human errors" happening over the last 12-months. Before COVID, it felt like we were a valued customer, with Workcast listening to feedback and making updates to technology/features etc. based on what was needed. Since then, they've clearly had a lot of demand and have not coped well. Service issues aside, the technology has not been updated/new features have not been rolled out in a long time - other platforms we've looked at are starting to overtake them in terms of functionality, usability and quality. In terms of service, when they get it right then it's really well done, but it's so hit-and-miss that we simply cannot rely on them and have to double-check everything; it's been very frustrating.

None

I like that the platform has its own video abilities, so you can avoid using Zoom or Webex.

The back end is hard to use, the front end is not user-friendly, and their workers are not organized.

They helped us solve the need for a virtual event platform. We won't be using them again.