Zoho Assist Reviews & Product Details

Easiest way for screen sharing discussion and it also have multiple facilities like transferring the files which is very useful.One of the best tool I have ever used for screen sharing.

We may face issues with Mac while setting it up apart from this everything is fine.

Taking remote access solving the customer queries by handling their system and setting it up.

We need to connect to the user's computer to help the companies we serve with the problems they encounter on our application they use. At this point, Zoho Assist comes to our rescue. We can establish a connection both without the need for a different application and by obtaining the user connection information while on the same form, without the need for a different application. In this way, we can both save time and solve problems quickly without tiring the user.

The only negative thought for Zoho Assist is its slowdown. While connecting with the user of the other company through the application, data and transactions are coming very slowly. However, it is very useful that it can be integrated with other modules and used from a single area.

In order to solve the problems of the companies we serve, we use this application within ourselves to solve the problems by connecting via remote connection, to solve the problems within the team or to help.

Cross integration into other Zoho tools, makes the overall experience and integration wonderful. Utilization across ALL operating systems and devices is wonderful.

Coming from TeamViewer, we find the "Unattended Access" to systems a bit more cumbersome, not as quick and easy as the other interface.

Getting away from the exceptional costs and issues of TeamViewer, to an included and powerful solution. The automation and flow integrations are nice add-ons, also the assist.companyname with SSL cert makes directing clients over super easy!

Excellent feature set, technician management and easy to set up remote sessions.

macOS requires some security hoops to be jumped through for a users first session, although I believe this is the same for all remote support applications due to macOS security requirements.

Remote support of clients, particularly those isolating or at risk.

Easy set up / loaded with features / Integrates with other tools

Nothing - may be too early to say, I can say that we like it so much after just a few days we paid instead of waiting for the trial to end. OK, actually we paid because we needed to do a file transfer and unable to do that in the trail. This is really minor. Had to reach for this one.

Tools allows us to manage remote system with ease. Our previous tool was too expensive(3 time the price)

Quick and Easy way to get Remote Support to Clients. It allows those who need quick support get their issues resolved. Very good for COVID and long distance customers. Having your own Branding makes it more Professional.

Unattended Access Cost can be a bit much. Otherwise its great.

Good for COVID, Good for Quick Support. It helps those in a situation that requires instant support if you cannot get out to the site straight away. If you have to back of house, out of business hours maintenance, then it makes it easier if you can do the work remotely rather figuring out going in.

We have tried many remote support tools, and Zoho Assist has consistently been the easiest for our clients on multiple platforms to use. We use both on demand remote access unattended access sessions, on Windows desktops, Windows servers, and Mac clients. Unattended servers consistently remain available, and remote reboot and tools work well. On demand sessions by email and instant message invitations are easy, and we appreciate that the on demand URLs are simple enough that a user can manually enter them if needed.

The only downside so far is that the price jump between the free/personal end the enterprise versions is a bit steep. It would help if there were more options for plans.

With everyone working remotely, we have been able to give users access to their in-office PCs, as well as provide remote support sessions to them in their home offices. We also can monitor and reboot PCs and servers in our central office.

its included at no extra charge with Zoho One. It does everything you need for small business IT

Limited mass administration features- its usefulness is limited to remote access.

SMB IT for a all-remote, distributed team

Email invite, works inside and outside LAN, file transfers along with video chat, customer widgets and MAC support, affordable

Large organization or enterprise support is difficult. Phone customer support is more difficult. Online is mainly the to go option. If you want unlimited unattended access you have to play.

To reboot and reconnect phones and devices. For assistance with school softwares like blackboard, people soft, etc.

Zoho is easy to use, easy to open, and worked without interruption. I was able to take back control at any time when my IT support was using it-for example, when I needed to enter a password.

I had no negative interaction with Zoho. Out of the platforms we have used, I think this is the easiest to use.

Remote IT access to laptops for work from home workers. During this time with COVID-19, it's critical to be able to get IT support fast and through a reliable network such as Zoho. We have used this and been able to keep on top of issues within our IT department.

I can reach out to my IT support from anywhere and get true professional help.

There is nothing to dislike, it is a well thought out software

I can't afford to have my computer down, I have a team counting on me. When my computer goes down, I simply contact my IT support and within seconds they have access to my computer and the problem is only minutes away from disappearing!

I love the ease of connecting to clients, and the script so I can have a login UI from my website

It can be a little clunky at startup, and I sometimes have an issue at one particular client where I'll randomly get kicked out, but I suspect that's a client issue

I am able to increase billable time by utilizing remote sessions and recording them as opposed to having to be on site

Product has all of the functionality of much more expensive products and is extremely easy to use. I like the reboot to safe mode option and all of the background commands that can be done without involving the user. The invite technician option comes in handy when you need an extra set of eyes or need to escalate to the next level of support.

Getting around UAC can be a bit difficult until you get it installed as a service as you often have to rely on the end user clicking on a prompt you cannot see.

We use the product for all of our remote staff... instant resolution for a better customer experience with feedback. It also allows for auditing compliance since it logs all sessions. Able to copy files from my host machine to the client machine, stop and start services, launch a remote command prompt, or kill a rogue process.

It easily lets me manage my employees desktops,laptops and even PHONES. Lots of little extra touches and features that really set it apart from some of the other larger names in the market.

It is both an upside and a downside. I appreciate that i can negotiate the bulk purchases of products for my many companies. The downside is that it can be difficult to get somebody on email or chat in a extremely timely manner.

Its makes it much easier to assist all of my employees from on dashboard. Eliminating a lot of the compatibility and understanding issues is a huge time saver.3

1) SImple and neat UI 2) Lag free remote control even in lower bandwidth 3) Lag free audio call (computer audio) 4) Handy tools while in remote session (options to open local services, task manager, system process, cmd etc) 5) Easy switch between monitor

Cannot view multiple displays simultaneously.

Support session with customers.