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Zoho CRM
Streamline Your Sales Process
4.1
(2,438)
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Zoho CRM Reviews & Product Details

Zoho CRM Overview
What is Zoho CRM?

Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their personal preferences and incorporate all necessary data and workflow to maximize its features. Zoho CRM is also available on a free plan and scales gradually depending on features needed.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
Zoho CRM Categories on Findstack
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Ask Questions about Zoho CRM
What Zoho CRM is best for?
How does Zoho CRM compare to Act!?
What are the pros and cons of Zoho CRM?
Zoho CRM Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zoho CRM Pros and Cons
Pros
  • Extensive omnichannel customer support via live chat, phone and email
  • High-level automation options for various sales tasks
  • Tons of integrations with third-party tools like Outlook and LinkedIn
  • Mobile version with access to visual reports
  • Data security, integrity, and regulatory compliance built-in
Cons
  • Not the best tutorials for beginners
  • Integrations can be a little clunky
Zoho CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Zoho CRM Media
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Zoho CRM Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 08, 2024
Zoho CRM Logo
2,438 Zoho CRM Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Feb 01, 2024
 Source
Overall Rating:
5.0
VG
Vaishnavi G.
Founder
Share
"Interactive CRM Platform"
What do you like best about Zoho CRM?

One of the best platform for Tracking sales team in our company from lead generation to sales closure Zoho Crm is a great help

What do you dislike about Zoho CRM?

It's very complex process to set up individual zoho crm in sales team

What problems is Zoho CRM solving and how is that benefiting you?

It's helping me in lead generation and tracking all the CRM realted queries. It has unique features that makes it just perfect for communication and collaboration.

Small Business (50 or fewer emp.)
Feb 01, 2024
 Source
Overall Rating:
5.0
PT
Praviksha T.
Founder
Share
"Affordable and easy to use CRM"
What do you like best about Zoho CRM?

The application is available on my phone and hence is easy to use on multiple devices.

What do you dislike about Zoho CRM?

No integration for free plans, please include.

What problems is Zoho CRM solving and how is that benefiting you?

Affordable pricing Ease of use Email tracking

Mid Market (51-1000 emp.)
Feb 01, 2024
 Source
Overall Rating:
5.0
HJ
Hasnae J.
Founder
Share
"Efficient and User-Friendly CRM Solution"
What do you like best about Zoho CRM?

Zoho CRM is a user-friendly and customizable solution that has significantly improved our customer relationship management. Its drag-and-drop workflow builder, insightful reporting, and seamless integrations make it a valuable tool for businesses looking to streamline their processes. Highly recommended for its efficiency and cost-effectiveness.

What do you dislike about Zoho CRM?

By incorporating these features, Zoho CRM can become an even more comprehensive and versatile solution for businesses across various industries.

What problems is Zoho CRM solving and how is that benefiting you?

Integrate

Mid Market (51-1000 emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
TS
Tapankumar S.
Founder
Share
"Very User friendly CRM"
What do you like best about Zoho CRM?

The most and best part of zoho is taging and filteration

What do you dislike about Zoho CRM?

Noting as such till now m -ve about zoho

What problems is Zoho CRM solving and how is that benefiting you?

DATA BIFURTAION, DATA MANAGEMENT AND KEEP REAL TIME UPDATE AND FOLLOWUPS

Small Business (50 or fewer emp.)
Jan 26, 2024
 Source
Overall Rating:
5.0
MM
Michael M.
Founder
Share
"Strong Feature Set"
What do you like best about Zoho CRM?

Zoho CRM has many capabilities. The ability to customize module fields and layouts is huge. Being able to easily add leads or contacts from my Outlook to Zoho CRM is a big win. I use Zoho daily.

What do you dislike about Zoho CRM?

You can get lost in the many capabilities if you don't invest time to learn how they work. Also, the custom reporting module is clunky and tough to use.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM was stickly a contact manager, but am now using it to track deals - the program does a great job with this and the KanBan view is a nice touch.

Mid Market (51-1000 emp.)
Jan 25, 2024
 Source
Overall Rating:
5.0
FA
Faizan A.
Founder
Share
"Great crm tool"
What do you like best about Zoho CRM?

Easy to maintain leads and keep a proper track of the pipeline

What do you dislike about Zoho CRM?

The user interface must be more customer friendly

What problems is Zoho CRM solving and how is that benefiting you?

It is helping me keep track of my leads

Small Business (50 or fewer emp.)
Jan 25, 2024
 Source
Overall Rating:
5.0
SG
Sameer G.
Deputy Manager
Share
"Best lead management software"
What do you like best about Zoho CRM?

Best lead management.It's easy to use and help connecting to client effectively.

What do you dislike about Zoho CRM?

There is nothing to note about the tool.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho helps in connecting people effectively.

Mid Market (51-1000 emp.)
Jan 24, 2024
 Source
Overall Rating:
5.0
BU
Bhavi U.
Founder
Share
"ZOHO'S REVIEW"
What do you like best about Zoho CRM?

ZOHO IS A REVOLUTIONARY PRODUCT, NOT JUST LIMITED TO ONE SERVICE BUT BEING A ONE STOP SOLUTION FOR CRM SYSTEMS. IMPLEMENTATION OF THIS PRODUCT HAS BEEN A GAME CHANGER FOR OUR ORGANISATION AND SUPPORTS US IN THE BESTEST WAYS.

What do you dislike about Zoho CRM?

WE DONT FACE ANY BOTTLENECK WITH ZOHO AT THE MOMENT.

What problems is Zoho CRM solving and how is that benefiting you?

We use zoho majorly to track emails, create campaigns and automate user journey through that service which helps us with marketing and lead capturing.

Mid Market (51-1000 emp.)
Jan 24, 2024
 Source
Overall Rating:
5.0
TT
Tulsi T.
Founder
Share
"All in One Zoho"
What do you like best about Zoho CRM?

Zoho CRM has aal solutions in one place, easily accessible and user friendly

What do you dislike about Zoho CRM?

nothing as such has come up, no hurdles as of yet

What problems is Zoho CRM solving and how is that benefiting you?

Zoho helps us run email campigns and connect with prospects overseas. this reduces the wait time in my sales cycle

Mid Market (51-1000 emp.)
Jan 22, 2024
 Source
Overall Rating:
5.0
RW
Rohit W.
Founder
Share
"Zoho - one of the most dynamic and robust CRM"
What do you like best about Zoho CRM?

Different modules like deals, leads, meetings, etc to a keep a track of each and every lead. The reminders and calendar feature and integration has been real helpful. The web version of zoho crm is very easy to use. Support team also provides regular updates and prompt responses. Integrations are very easy to implement.

What do you dislike about Zoho CRM?

The mobile app is not user friendly and complicated to understand.

What problems is Zoho CRM solving and how is that benefiting you?

Lead journey - right from lead creation to follow ups to demos to closed deals, everything can be kept track of using Zoho crm. Have also Integrated it with Zoom, yo keep proper record of zoom meetings

Mid Market (51-1000 emp.)
Jan 20, 2024
 Source
Overall Rating:
5.0
YK
Yashraj K.
Founder
Share
"most rubust thing!"
What do you like best about Zoho CRM?

the platform save my time and helps to keep record in the best possible way

What do you dislike about Zoho CRM?

the phone apllication is comples and the zoho voice is slow some time

What problems is Zoho CRM solving and how is that benefiting you?

lead management and record of different leads

Mid Market (51-1000 emp.)
Jan 20, 2024
 Source
Overall Rating:
5.0
LT
Lisha T.
Founder
Share
"Most helpful lead management tool"
What do you like best about Zoho CRM?

Leads management crom and putting task is the best feature

What do you dislike about Zoho CRM?

Nothing as such, sometimes its been slow for some reason

What problems is Zoho CRM solving and how is that benefiting you?

Filteration of leads, putting tags on campaigns really helps

Small Business (50 or fewer emp.)
Jan 19, 2024
 Source
Overall Rating:
5.0
KK
Kuljinder K.
Founder
Share
"Most robust lead management tool ever seen"
What do you like best about Zoho CRM?

One of the easiest sales CRM, so many features, seamless suport, segmentation and many more options available. Easy to integrate.

What do you dislike about Zoho CRM?

So for nothing as such, the CRM is flawless.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho helps me in segregation of my leads making it easier to follow up on any leads eventually completion of my sales target.

Small Business (50 or fewer emp.)
Jan 19, 2024
 Source
Overall Rating:
5.0
Ahmed D. avatar
Ahmed D.
Ceo
Share
"Zoho CRM Review: Elevating Your Customer Relationships"
What do you like best about Zoho CRM?

Zoho CRM is my go-to because it hits all the right notes in terms of Ease of Use, Ease of Implementation, Customer Support, Frequency of Use, Number of Features, and Ease of Integration. The Ease of Use is like a breath of fresh air. Navigating through its interface feels like second nature, and I'm not fumbling around trying to figure things out. It's intuitive, and that's a major win. Implementing Zoho CRM is a breeze. It's like setting up your favorite app – straightforward and without the need for a tech manual. No headaches, just a smooth process to get things up and running. And oh, Customer Support is top-notch. It's like having a trusted guide on speed dial. Whenever I hit a roadblock or need a helping hand, their support team is there with quick and knowledgeable assistance. It's a lifesaver. Frequency of Use is high up there. Zoho CRM has become a daily companion. It's not one of those tools you use occasionally; it's a part of my routine. Managing customer interactions, deals, and everything in between is a seamless experience. Talking about features, Zoho CRM is like a Swiss Army knife. It's not just a contact list; it's a powerhouse with a plethora of features. From automation to sales pipeline management, it covers all bases without overwhelming me. It's a sweet spot of functionality. And the cherry on top – Ease of Integration. Zoho CRM plays well with others. Integrating with different business tools feels like a harmonious symphony rather than a tech battle. It ensures a connected ecosystem for a smoother workflow. So, what I like best about Zoho CRM? It's the harmonious blend of these keywords – ease, support, functionality, and integration – making it a top-notch tool for managing customer relationships.

What do you dislike about Zoho CRM?

Alright, let's talk about the not-so-great parts of Zoho CRM – it's like any relationship; there are a couple of quirks: First off, the learning curve can be a bit of a rollercoaster. Some features, especially the more advanced ones, might make you scratch your head initially. It's like trying to master a new dance – you stumble a bit before hitting those smooth moves. Now, the mobile app – it's functional, but it's not the speediest on the block. It's like waiting for your favorite show to load; a bit of patience is required. A bit more optimization for speed and responsiveness would be a welcome tune for on-the-go users like me. But hey, these are more like bumps in the road than deal-breakers. Zoho CRM is still my go-to for managing customer relationships, even if we sometimes have a little tango during the learning process.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM is like my secret weapon for tackling some serious business headaches, and the benefits are real. First up, it's the problem of scattered information. Before Zoho CRM, customer details, deal statuses, and support interactions were all over the place. Now, with the 360-degree customer view, it's like having everything neatly organized in one place. No more frantic searching – it's all right there at my fingertips. Automation is my solution to the time crunch. Zoho CRM swoops in and handles the repetitive tasks. It's like having a personal assistant that never takes a coffee break. This not only saves time but also ensures consistency in how we handle each customer, from lead to conversion. Sales pipeline management used to be a bit of a labyrinth. Zoho CRM turns it into a straightforward journey. It's like having a GPS for deals – no more getting lost in the sales maze. Tracking leads, deals, and opportunities is a breeze, contributing to a more organized and strategic approach to sales. Customization is the answer to the one-size-fits-all problem. Zoho CRM lets me tailor it to fit my business like a glove. It's like having a CRM that adapts to my needs, not the other way around. This flexibility ensures that it aligns perfectly with the way we work. And the integration game is strong. Zoho CRM bridges the gap between different tools. It's like connecting the dots in my business ecosystem. No more siloed information; everything talks to each other seamlessly, ensuring a more efficient workflow. In a nutshell, Zoho CRM is solving the problems of disorganization, time-consuming tasks, sales strategy ambiguity, rigid systems, and disconnected tools. The result? A more organized, efficient, and strategic approach to managing customer relationships, saving time and boosting overall business productivity. It's like having a CRM superhero in my corner.

Mid Market (51-1000 emp.)
Jan 19, 2024
 Source
Overall Rating:
5.0
KF
Keegan F.
Founder
Share
"Robust CRM"
What do you like best about Zoho CRM?

Ease to setup and configure, value for money

What do you dislike about Zoho CRM?

there seem to be bugs at times, needs a few more features

What problems is Zoho CRM solving and how is that benefiting you?

Management of leads

Mid Market (51-1000 emp.)
Jan 19, 2024
 Source
Overall Rating:
5.0
AD
Abhishek D.
Founder
Share
"Amazing CRM!"
What do you like best about Zoho CRM?

easy to setup and segregate leads, integrations are easy

What do you dislike about Zoho CRM?

lacks customization, support is slightly weak

What problems is Zoho CRM solving and how is that benefiting you?

Management of leads

Small Business (50 or fewer emp.)
Jan 19, 2024
 Source
Overall Rating:
5.0
SK
Shifa K.
Founder
Share
"Best in class lead qualification and management CRM Ever Seen !!!"
What do you like best about Zoho CRM?

With the ease of use and implementation, seamless customer support, and wide number of features (kanban view,3rd party integrations, automations) ZOHO CRM is the best out there

What do you dislike about Zoho CRM?

Nothing to dislike about this software till date

What problems is Zoho CRM solving and how is that benefiting you?

Zoho solves the biggest problem of categorising my lead funnel and enabling me to utilise my sales pipeline to the fullest

Mid Market (51-1000 emp.)
Jan 19, 2024
 Source
Overall Rating:
5.0
MS
Manjinder S.
Founder
Share
"Most efficient and easy to use CRM software by Zoho !"
What do you like best about Zoho CRM?

Zoho is user friendly , can be integrated with any 3rd party softwares, allows custom automations, has a variety of views and dashboards to manage leads , Kanban view is the best feature.

What do you dislike about Zoho CRM?

Sometimes there is a little delay in filter views.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho solves the major problem of lead segmentation and real time stage management. It solves many problems related to lead management and utilisation.

Mid Market (51-1000 emp.)
Jan 19, 2024
 Source
Overall Rating:
5.0
TJ
Tushar J.
Founder
Share
"most easy platform ever!"
What do you like best about Zoho CRM?

the platform makes my work very fast and the leads can be managed very easily

What do you dislike about Zoho CRM?

phone apllication ui is to complicated and takes a lot time to understand

What problems is Zoho CRM solving and how is that benefiting you?

lead creation and management

Mid Market (51-1000 emp.)
Jan 19, 2024
 Source
Overall Rating:
5.0
SM
Sarvesh M.
Founder
Share
"Best lead management tool"
What do you like best about Zoho CRM?

BEST LEAD MANAGMENT TOOL, TO MANAGE SALES TEAM

What do you dislike about Zoho CRM?

THERE IS NOTHING WHICH I DON'T LIKE ABOUT ZOHO

What problems is Zoho CRM solving and how is that benefiting you?

CRM IS HELPING ME TO HAVE A GOOD LEAD MANAGMENT TOOL, WHICH IS RESULTING IN GOOD CONVERSION RATE

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