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At a Glance
Overview
SupportBee is a help desk software designed to streamline customer support operations for businesses. It offers a shared inbox for teams, enabling seamless collaboration and efficient ticket management. The platform includes features like automation, knowledge base management, and customer feedba... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
60.0%
Mid Market
20.0%
Enterprise
20.0%
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
24
- Agile CRM
- AppSumo
- Bitbucket
- Breeze
- Capsule CRM
- ChatBot
- Creatio
- Flowdock
- FreshBooks
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- GitHub
- Harvest
- Highrise
- HubSpot
- HubSpot CRM
- Intercom
- Jotform
- Kanbanery
- MeisterTask
- Nimble
- Pipedrive
- Pivotal Tracker
- Planbox
- Podio
- Redbooth
- Redmine
- Smartsheet
- Sprintly
- Streak
- Supportbench
- Teamwork
- Trello
- WooCommerce
- Yammer
- Zapier
- Zoho Assist
- Zoho CRM
- noCRM.io
Total integrations:
18
- Agile CRM
- AppSumo
- Bitbucket
- Breeze
- Capsule CRM
- ChatBot
- Creatio
- Flowdock
- FreshBooks
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- GitHub
- Harvest
- Highrise
- HubSpot
- HubSpot CRM
- Intercom
- Jotform
- Kanbanery
- MeisterTask
- Nimble
- Pipedrive
- Pivotal Tracker
- Planbox
- Podio
- Redbooth
- Redmine
- Smartsheet
- Sprintly
- Streak
- Supportbench
- Teamwork
- Trello
- WooCommerce
- Yammer
- Zapier
- Zoho Assist
- Zoho CRM
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software.
