SupportBee Reviews & Product Details
SupportBee is a help desk software designed to streamline customer support operations for businesses. It offers a shared inbox for teams, enabling seamless collaboration and efficient ticket management. The platform includes features like automation, knowledge base management, and customer feedback collection. SupportBee is user-friendly and integrates with various third-party applications to extend its functionality.
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based |
| Training | Documentation |
| Languages | English |
Does a few things very well. Lightweight support solution, lightweight knowledge base that can be deployed to a custom URL. Ability to set organizational access (everyone in a group can access each other's tickets, etc), and assign tickets to various members of our support staff.
Knowledge base could use much (much!) better organizational tools. Anything more than two dozen resources are difficult to organize.
Manage a support queue for around ~200 active client websites. Knowledge base for our pre-made church website product (easy to spin up) Assigning support tickets to various members of our team.
SupportBee is a cloud-based help desk software that allows businesses to manage customer support requests from multiple channels, including email, social media, and chat. The platform provides an intuitive interface for managing support tickets, enabling teams to collaborate effectively in resolving customer issues. Some of the key features of SupportBee include multi-channel support, collaboration tools, automation, and reporting and analytics. The platform's simplicity and ease of use make it easy for agents to manage support tickets and respond to customer inquiries efficiently.
SupportBee offers pricing plans based on the number of users and support channels, which may make it less cost-effective for small businesses with limited support needs. In addition, some users have reported occasional performance issues or delays when using the platform
One of the key problems that SupportBee addresses is the need to manage customer support requests from multiple channels, such as email, social media, and chat, in a centralized location. By providing support for multiple channels in one place, SupportBee makes it easier for businesses to track and manage support tickets efficiently. In addition, SupportBee offers collaboration tools such as internal notes and mentions, which enable teams to work together effectively in resolving customer issues. This can help businesses to provide a more cohesive customer experience and improve customer satisfaction.
integration with Pipedrive and simplicity of administration. labels ar usersul for those who hav lots of products, like our company. web-forms also turns to be needed
no live chat to install, I'd also prefered to have API to launch bots for customer support
We use for customer support in our SaaS products.
It is simple yet effective software.Easy to use and understand. Managing emails with single inbox is a major advantage.
Free version of this software is with more limitations.one such limitation is there are no teams.
Supportbee is a email ticketing software for better customer support.one great advantage is email addresses can be customized with company name even for free version of this software
Everything is smooth as cream And very easy to use
I don't think there is anything to dislike about this
It's helping in solving problems in easy way