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At a Glance
Overview
SupportBee is a help desk software designed to streamline customer support operations for businesses. It offers a shared inbox for teams, enabling seamless collaboration and efficient ticket management. The platform includes features like automation, knowledge base management, and customer feedba... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Small Business
60.0%
Mid Market
20.0%
Enterprise
20.0%
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
24
- Agile CRM
- Asana
- Bigin by Zoho CRM
- Bitbucket
- Breeze
- Capsule CRM
- Clearbit
- Flowdock
- FreshBooks
- GitHub
- GoTo Connect
- Google Workspace
- Grammarly
- Harvest
- Helpdesk
- Highrise
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Kanbanery
- Pinecone
- Pipedrive
- Pivotal Tracker
- Planbox
- Podio
- Redbooth
- Redmine
- Sprintly
- Streak
- SurveyMonkey
- TeamViewer
- Teamwork
- Trello
- Yammer
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Subscriptions
- Zoho Vault
Total integrations:
23
- Agile CRM
- Asana
- Bigin by Zoho CRM
- Bitbucket
- Breeze
- Capsule CRM
- Clearbit
- Flowdock
- FreshBooks
- GitHub
- GoTo Connect
- Google Workspace
- Grammarly
- Harvest
- Helpdesk
- Highrise
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Kanbanery
- Pinecone
- Pipedrive
- Pivotal Tracker
- Planbox
- Podio
- Redbooth
- Redmine
- Sprintly
- Streak
- SurveyMonkey
- TeamViewer
- Teamwork
- Trello
- Yammer
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Common categories include: Help Desk Software.
