Drift Reviews & Product Details

Easy to use good way to interact with customers

There isnt much that i dont like but I only read and respond to messages

Finding a way for our customers to interact with us from our website

Our account manager is great! So proactive and helpful. Chat support is always available.

Nothing so far, it performs as expected and the barrier to get and running is very low.

Lead triaging and reducing the need for forms

integrations with different other software, their customer support....... well....everything in drift !

I do find anything yet to dislike as its helping me to give a good customer support to our customers and flexibility to use on different application however I would suggest to get an android app of drift so I can help our customers even if I am not using my laptop.

We are using drift as customer support in app messenger for our website and the benefit is quite explanatory here that we are serving better in terms of customers support to suspects, prospects and existing customers

Great way to track activity on your website pages for more warm sales leads. It's also extremely helpful to know exactly which pages they are browsing to help send leads targeted messaging. I've also been able to book meetings using the chat feature.

Most of the time you have no idea who at an organization is browsing your website, and with large organizations it can be difficult to pinpoint which employee to reach out to

Recognizes intent leads so I know where to spend my time with sales outreach

Drift helps me see which accounts and prospects are interested in our platform and offerings.

I can't figure out who is on our website when the site visitor is anonymous. Drift account routing can be improved as well.

Drift allows us to reach out to companies showing interest or intent in our product. I had a meeting booked directly on my calendar which made things really easy for my job.

Ability to quickly record a video when doing cold outreach- easy to use! Also, it's great when sending a value touch to send over a video of the product vs. another case study, etc.

Sometimes when recording with your face and the screen, your face 'icon' can get in the way of what you are showing, but it's easy to move around on screen

It is helping me effective identify accounts to target as well as send quick, relevant videos to my accounts. Without it, I would be another email in an inbox- gotta break through the noise!

The ease of use and navigation. Also frequency of outreach

The notifications when having new messages, a more eye catching notification would be great

Interactions on the website, massively increases chances of inbound meetings

I love that it's so easy to use! I can see past conversations potential customers may have had, and speak to them directly! It makes it so much easier for everyone in the company, and the notifications I get if I miss a chat are great too.

Once had a prospect book in time with me for the same day at 1.30pm even though it was already 8.30 at night, not sure why that was possible or if it's even Drift's fault (might not be).

We're able to have prospects hop on the website and speak to our bot, which is very helpful for after hours.

The onboarding was supported expertly by Jacob, taking a very personal and personalised approach to supporting our journey.

Some of the reporting is quite uncustomisable, for example pulling raw data for customer ratings isn't possible.

Filtering of unqualified leads, filtering of Customer Service enquiries, capturing customer details, enabling a flexible approach to live chat resourcing.

People are able to book a meeting if I'm not available for the chat.

I dont get chat alerts just meeting booked notif on gmail

I think for prospects who dont want to get into the fuss of emails can directly chat & book meetings with us. This is helping me with leads.

The ease of use and also real time analysis.

No real complaints or dislikes as of now.

It is allowing customers to quickly chat with our team in real to get information or set up next steps quickly.

The ability to automate the inbound process and have a system for fair distribution among other reps is fantastic.

Nothing so far. I've had a great time using the platform.

It is solving the inbound lead generation process and its working well.

Love the chat bot feature that gathers vital info before looping in a sales rep

wish it was better with spell check in the app version

No needs, everything is working well.

adding the company information on the side was great as it gave the opportunity to prepare

no negative or dislike about the application

removing the step of having to cold call the prospect to book a meeting

Drift makes it easy to interact and talk with prospects. The chat feature is easy to use and I like how they can book a meeting with me directly. It's also great because I can see which of my accounts are interested in our products.

It's been a solid sales tool so far. It would be great if the reporting were a bit more detailed but overall I like using Drift and it's been really helpful for me.

I'm able to see which of my accounts actually have interest and are looking for information about our products. It makes conversations easier since I know they know who we are and a little bit of what we offer.

Ability to see customers in real-time who are interacting with our site and the ability to connect with them.

No major downsides, its a solid platform.

Capture real-time interactions with prospects

It is most helpful to be able to call my prospects or schedule a zoom instead of doing a ton of double data entry.

I dislike having to wait for it to load on my salesforce with the customer's information.

It is solving having to communicate with my prospects on multiple channels.

Drift has been very helpful for our team, especially when It comes to live chats. We also send videos to prospects and it allows them to seamlessly schedule appointments using our calendar

The dashboard has very few buttons which is cool but sometimes it's difficult to know where to click for the most common features such as basic settings. Maybe something that has common settings right in front of you

Drift is helping us answer basic customer service questions and then if they need more help we could step in. It's helpful so that way our team doesn't have to spend time on basic questions that a bot can answer

I like the way the chats are very organized.

It is fine. Nothing wrong with it in my opinion.

We are able use bots to filter through non sales ques

Drift excels in customer interactions with AI-powered chatbots delivering personalized, speedy responses. Its seamless integration and user-friendly interface enhance customer engagement, albeit at a premium price. Its analytics help optimize interactions, making it an effective tool for digitally-savvy businesses.

While Drift's AI chatbots are innovative, they occasionally miss the mark in understanding customer queries. The interface could be more intuitive, especially when customizing bots. Also, the analytics could use a boost in depth and customization. The pricing might be steep for small businesses. Yet, it holds potential for improvement.

Drift streamlines customer interaction, providing swift, automated responses even outside of business hours. Integrates well with other platforms, making it an all-around handy tool for businesses aiming to elevate their customer service game.