Freshchat Reviews & Product Details

The real time chat assistance given by freshchat is simply superb and the interface is very simple to understand which makes it very dependable.

There is nothing I dislike in freshchat however I feel freshchat needs to implement the option to delete the test sent to customer by error. It can be taken as feedback.

Freshchat helps us to communicate with multiple users at a time and thus saving time and increases the productivity.

Real-Time Omnichannel Suppport for digital customer channels. Easy to onboard, Familiar to their other offerings & works well with freshworks products. WhatsApp Integration works as intended. Bot builder makes the repeated data collection easier.

Over scale the pricing can be hefty. Various features are limited to pricing tiers.

Real-Time User Support & Other Conversational Marketing via WhatsApp Api.

Easy to use, convenient because of the mobile apps! Absolutely recommended!

Everything is great! Noting disturbing here! :)

Everything is in one place. Very convenient, saves time and energy.

Freshchat boasts an incredibly user-friendly interface, making it easy for both agents and customers to navigate. The dashboard is well-organized, and setting up automated workflows is a breeze. One of its strongest suits is its ability to seamlessly integrate multiple communication channels. Whether it's live chat, email, WhatsApp, or social media, Freshchat consolidates all conversations into one platform, streamlining responses and enhancing customer experience.

Creating a bot is still very tedious and technical. Team should really focus on easing the bot creation journey

Freshchat helps us to manage incoming queries, streamline responses, and analyze performance metrics to enhance our overall support strategy.

I like Freshchat because I can easily see customers with their concern and I can easily navigate it to answer those concerns. I can easily tag those concerns properly without having a hard time.

None so far. I have not experiencing difficulty so far when it comes to tagging appropriately on a particular concern. I can easily find it.

It helps me solve my customers complaint as I was able to communicate with them using Freshchat. I was able to reach them through their social media with the help of Freshchat. Also, I was able to look for appropriate tagging easily and it is convenient to use. User friendly I must say.

The design and simplicity of using it, very straight forward, no complicated steps.

Needs to refresh my chats, I find myself having to refresh because my chats don't update, but other than that its good.

It is helping us converse with customers and solve their issues and concerns that they may have with our company. Without customers, our company is nothing. Customer chat plays a big part in the life of our business.

Live and instant response, easy to use, whr I'm able to get answers

There is not such issues which I faced, it's good n easy to manage

Proactive customer service, with many topic like produ, pricing , delivery etc.

Provides best context driven messaging experience

I love almost everything about it I wished I would have know about it sooner

Very simple and easy to use

It's easy to use and is bug free. Customer support is great

Nothing honestly. It's been seemless so far

It helps us reach out to our prospects timely. Our old vendor had issues with bugs and ztuff

-Direcly integrated with CRM -Easy to use -Works with WhatsApp

A bit of bugs and glitches while using Chrome. Takes time to load

Customers find it handy and helpful to connect with an agent via WhatsApp

I really appreciate the canned response feature of freshchat. It helps to communicate with customers faster and much effective. It keeps a history of chats thus able to check later on.

A timely update is necessary as the platforms like WhatsApp and all brings new new features in it for chats. Else communication with customers won't be that effective. I found that 90 percentage of customer support also can be done job st using the freshchat. Only in some rare cases a call becomes an urgent need.

Customer queries are addressed through freshchat faster. As it is effective in communicating with multiple customers at the same time it helps save time.

Pulling data for each day and dashboard appearance

Dont have option to pull the data on Excel

It helps to check customer past conversation and history

Freshchat is a great platform for the start ups as it provide great connectivity with the customers. The best thing is that we can review years old chat for the work purpose. The efficiency is great as it helps us to proactively response to our customers.

As it is so efficient it takes huge number of cx's at one time.

Interacting with the customers become really easy and it provides an opportunity to stay connected to the consumers and help them proactively which enhances the customer experience.

I find very easy as the chats reopen after an incoming message .

It is getting difficult some time to review

Live chats are easy

It is the most beautiful work place to work for me as I use it daily for my work where it is very easy to use and compatible, It is very easy to connect with different type of peoples across the world.

Sometimes in times of good network it slightly takes more time to load

To connect with our customers on live chat and help them for the banking service