GoTo Connect Reviews & Product Details

This product is pretty straight forward and user friendly.

It takes a little longer to load than I think it should.

It helps me to make my calls and do warm transfers to my teammates.

Easy connections and a chance to connect without jumping through too many hoops

The big problem we face is if you have to transfer a call to another extension, you cannot put it on hold and pick up the call at the other extension

Can't really say, but it sure beats the old system

GoTO connect is so easy to use once it's set up. Things are fairly intuitive and support is great if you have any questions!

We had some rough times with the porting of our phones but GoTo worked with us and really helped us out.

We wanted a user friendly VOIP system that would connect all of our business together under one roof.

I like the ability to have a castable wallboard to show the current status of our phone queue. Being able to have the team see who is logged in and who is currently on a call is very helpful.

I wish the Wallboard feature gave you more visibility into the Agent's performance. For example, there's not currently any widgets that will show how many calls a specific agent has taken. It lets you see your queues total call count, but it doesn't break that down to the individual.

It is giving us the ability to manage phone queues for multiple departments and track the phone call performance to use in our quality and customer service training.

I like the design on the application. Where the buttons are and what they do is easy to figure out.

Not easy to block numbers. Using just the softphone is also not easy to setup. Very limited knowledge base.

Honestly I would rather not have a desk phone. Just a softphone.

Good connectivity. Really good quality sound. There customer service is the best.

Well so far nothing that I have not like. Everything is great well just when you delete some IDs or number make sure they are deleted or will get charged for that IDs as well

Goto has upgrade a lot there texting experience and the instant calling facilities and many new features like voice recording and all.

Customer service reps are polite and knowledfeable

The video conference features are sometimes difficult to use for my meeting attendees.

Video meetings

I recently liked how the update allows for an easier access to the favorite list and an easier process for calling and receiving vaoicemails.

I don't like how the voicemails once listened to do no automatically say they have been listened to you have to go back and check them off.

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Visibility, caller ID, keeps you connected. I love the ability to be mobile and have the app on my phone and know who is calling and when. I also like the ability to receive emails of transcribed voice messages.

The call quality lacks when using the forward to cell phone feature. It tends to delay or become robotic.

Keeping the team connected and informed – in and out of the office.

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I can't emphasize enough how important GoTo Connect has been for me in staying in touch with my colleagues. It's one of the best software platforms I've come across and has helped me immensely with my work. I can stay in touch with my office easily and share essential files without trouble.

Although GoTo Connect has its flaws, such as the occasional call-off or bug/error, I find that its features outweigh its downfalls. In particular, I love how it has software to handle organization for meetings. This has been a lifesaver for me in terms of keeping everything in one place and avoiding any potential issues that could pop up.

I highly recommend GoTo Connect to anyone looking for an easy way to streamline their business and make their work easier. Since implementing this new software, our lives have become much more accessible. We used to spend so much time trying to arrange conference calls and setting up hours and holidays, but now the software does it all for us.

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I loved that it works well enough to keep me working from home and, in turn, avoiding the general traffic that is now Los Angeles. It feels just like being at the office, except,

The printing very rarely has an issue when I am at home, but I feel I should mention that here. I haven't had time to look over the menu.

I haven't submitted any requests to them to have any issues taken care of. This is obviously a huge benefit. I know with the reviews of their customer service, I would have no problem having an issue being resolved.

Good communication with clients is key to maintaining a successful business relationship. I'm grateful for GoTo Connect, which helps me to connect with my clients. The GoToConnect app is user-friendly and makes it a breeze to stay associated with the people who matter most, whether for work or personal matters.

One downside to using GoTo connect is that the service can sometimes be unreliable, with dropped calls common. Most of the time, however, the connection is stable and precise.

GoTo Connect has been an invaluable tool for me, particularly in making calls from anywhere . It's been so helpful to work remotely without having to worry about issues with the connection.

GoTo Connect has been proven to be the best communication software out there. The best thing about GoTo Connect is that it lets you connect with others without any hassle and you can share important documents with your team. I like this software as it is designed to be easy to use, and you can quickly get in touch with anyone from anywhere.

Although GoTo Connect is the best tool to use, there are a few things I dislike about it. For first-time users, it might be a little challenging to learn. And you might face little restrictions also. However, these restrictions are made to ensure that users get the best experience with GoTo Connect.

GoTo Connect has been a lifesaver in staying connected with our team members. We can easily share files and communicate with one another no matter where we are. Additionally, we've managed online meetings without any issues - it's been a total game-changer for our company culture and how we operate on a day-to-day basis. This makes it easy to manage things online and continue working together seamlessly as if we were all in the same room!