JivoChat Reviews & Product Details
JivoChat is a free live chat software that helps online businesses talk to their customers in real-time. With this solution, users can offer a 360-degree customer support system and connect message funnels, offer calls, and configure and customize their customer services specifically to their needs. From live chat on their website to providing chat support to clients on Facebook, handling messages via the company email, and directing calls to a phone number in any country, JivoChat handles it all for you.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
This connects us with our visitors the moment they visit our site. Time can divert someones interest, giving the access to connect with a real person in real time is a great tool.
No dislikes. It gets everything done that wee need.
Visitors would only be able to call us or submit a request to be contacted. Now we have the opportunity to connect with them in a quick chat and give them instant access to a sales rep.
Easy console for agents to connect with customers and assist with some really good handy features like canned responses to common queries.
licenses are applicable on per agent seat which is quite expensive to enlarge reachability to mass.
we are able to address customer queries related on our platform as well as certain technical queries as well while they are visiting our page.