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Sitecore Experience Platform
3.9
(367)
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Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
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Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
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Sitecore Experience Platform Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 29, 2024
Sitecore Experience Platform Logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Simple, Easy Way to Manage Content"
What do you like best about Sitecore Experience Platform?

I love how simple it is for me to author content on the platform.

What do you dislike about Sitecore Experience Platform?

Sometimes it is frustrating to my content authors with just how long the media library takes to open.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We solve managing a lot of content authors on the same platform, while being able to assist with troubleshooting.

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Sitecore review"
What do you like best about Sitecore Experience Platform?

Creating personalized experiences across digital channels

What do you dislike about Sitecore Experience Platform?

Price is expensive and performance is sometimes slow

What problems is Sitecore Experience Platform solving and how is that benefiting you?

1:1 personalized experiences

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great trainers and documentation"
What do you like best about Sitecore Experience Platform?

As a new user to sitecore (content author) it is nice to have many online sources for video tutorials and web documentation for implementing projects.

What do you dislike about Sitecore Experience Platform?

Not so much a dislike, but a wishing there was more information (that I can find), maybe haven't located it yet surrounding implementing personalization in 2019.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Publishing photos and other content in one media library but using in several places on the site.

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Connect Everything"
What do you like best about Sitecore Experience Platform?

Sitecore is a very extensible platform - they either have out of the box integrations with most of the major platforms or you can easily build your own.

What do you dislike about Sitecore Experience Platform?

You have to implement carefully - very powerful platform and potentially to break things if you dont know what you are doing.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We implement for customers to help them tie together various systems and meet their CMS & analytics needs.

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Been on Sitecore since 6.2"
What do you like best about Sitecore Experience Platform?

I like the componentization aspect of Sitecore. It's interesting to me as a developer but I started out as a Web Production employee just making content updates. I think Sitecore is very user friendly - especially if devs understand how to develop for the Experience Editor!

What do you dislike about Sitecore Experience Platform?

I found the setup for upgrade to Sitecore 9.0 pretty crazy compared to the previous installations - way too many manual updates for pre-requisites etc - I'm taking the 9.0 dev course right now and finally made it through the installation process - there should be a cert just for that step!

What problems is Sitecore Experience Platform solving and how is that benefiting you?

I'm a dev - we always focus on Content Authors - componentizing pages and making things easy for them to edit in the Exp Editor

Small Business (50 or fewer emp.)
Aug 30, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Had lots of seamless registration cum friendly faces ushering us to conference "
What do you like best about Sitecore Experience Platform?

Love the contents and speaker panels who share their expertise in marketing experience as well as meeting many people from various companies in SEA Thanks keep it up!

What do you dislike about Sitecore Experience Platform?

started a litte bit late, around 15 mins delay. otherwise generally okay.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

It is uplifting to hear from the experts in hearing what customers need and have to say!

Enterprise (> 1000 emp.)
Aug 29, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Feature rich"
What do you like best about Sitecore Experience Platform?

Content personalisation and how a persona-driven experience can be delivered to site audience

What do you dislike about Sitecore Experience Platform?

The too lengthy process to define workflows

What problems is Sitecore Experience Platform solving and how is that benefiting you?

personalisation of user experience

Enterprise (> 1000 emp.)
Aug 29, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Sitecore Market Leader"
What do you like best about Sitecore Experience Platform?

Sitecore continues to be the market leader by constantly upgrading its product, docs, features, customer experience and stays well ahead of the customer needs.

What do you dislike about Sitecore Experience Platform?

Constantly evolving platform and the need to stay updated.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Upgrading to latest Sitecore versions and the express migration tool offers a great flexibility in upgrading faster.

Mid Market (51-1000 emp.)
Jan 24, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Making Customer Experience better with Sitecore"
What do you like best about Sitecore Experience Platform?

Sitecore offers a wide variety of features that enable you to tailor the way that your customers experience your website, based on unique attribute of the prospect. This is great as you can tailor their experience to be more relevant for them! With Sitecore, you will benefit from enhanced performance, security and one unexpected aspect was the amazing community behind the product. There are a vast amount of resources and experts who are experienced who can assist you. There are an abundance of courses and user groups that you can join and learn from. Great community backing a great product!

What do you dislike about Sitecore Experience Platform?

There is very little to dislike other than the initial learning curve when you first start working with the platform. However, this is overcome quite quickly.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Sitecore enables you to be more relevant at every interaction on your site. Bettering your customers experience.

Enterprise (> 1000 emp.)
Mar 20, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Sitecore is the best CMS platform I've ever used."
What do you like best about Sitecore Experience Platform?

Sitecore is the best CMS platform I've ever used. The structure, variety of templates, approval process, publishing time are all excellent. When teaching sitecore to new users, we often get feedback of ease of use and structure.

What do you dislike about Sitecore Experience Platform?

Sometimes the product can queue for a bit for non-admin users, but it has helped a lot since we cleaned out our Media Library. Sitecore also times out quicker than I'd like.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Sitecore helps us to create an excellent web experience for our customers.

Enterprise (> 1000 emp.)
Dec 11, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy-to-use software"
What do you like best about Sitecore Experience Platform?

I'm not a pro at building websites, but Sitecore makes it easy for me to do so!

What do you dislike about Sitecore Experience Platform?

There's nothing I dislike about the software -- I'll say it times out after a little while so you must save your work often.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We're creating content digitally in an agile manner. We're responsive to changes in our industry, faster, thanks to the ease of use from Sitecore.

Enterprise (> 1000 emp.)
Mar 04, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Sitecore review"
What do you like best about Sitecore Experience Platform?

Integration capabilities with other platforms

What do you dislike about Sitecore Experience Platform?

Changes to the Licencing model - aggressive sales

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Performance

Mid Market (51-1000 emp.)
Nov 12, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"A Sitecore Solutions Architect"
What do you like best about Sitecore Experience Platform?

Good UI Easy for customization Excellent Analytics/Tracking

What do you dislike about Sitecore Experience Platform?

Hard to setup/deploy License Cost is a bit high

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Digital Transformation. I have utilized Content Management, Analytics, Personalization

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Intranet experience"
What do you like best about Sitecore Experience Platform?

Sitecore is easy to use for content management, images, file attachments, and displaying different components. The Experience Editor is helpful to visualize the look and feel.

What do you dislike about Sitecore Experience Platform?

Sometimes there is slowness when using the Content Editor. Occasionally there are error messages that can be difficult to get past.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

The intranet has been well received.

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Journey with Sitecore"
What do you like best about Sitecore Experience Platform?

Marketing Platform and Cortex. Content Management is always my favorite

What do you dislike about Sitecore Experience Platform?

Learning Curve is huge. Need to invest in Personnel. Setting up Xconnect is a pain.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Present the Insurance policy information to the customers digitally and the most benefit is the brand awareness