Smith.ai Live Website Chat Reviews & Product Details

Smith.ai the benefit of live chat was a great solution for my business, and it helped me improve customer service and increase revenue.

Chat is not bad but chat agents can't answer some of my clients ' technical questions it would be nice to sort out this error

The benefits of this chat not only improved my customer service, but also increased sales and revenue. In addition, chat transcripts and analytics are provided Smith.ai live chat gave me valuable information about the needs of my clients

I don't miss leads who are ready to convert when on the website.

I haven't had any problems. The agents interact with the same script I use for answering phone calls.

I practice family law. People like to deal with setting up consultations while they are at work and unable to talk in the phone. This is convenient for leads.

Responsiveness and professionalism and friendliness.

There isn't anything that i dislike. I will keep using.

Getting clients interacting right away makes them feel important and cared about.

I like that the agents gather all the initial information for us.

For now, we have not had any complaints.

They filter out spam chats and use specific introduction language to weed through relevant/non-relevant chats. This is extremely helpful for us because we don't have to worry about whether or not the perspective client is someone we can actually help. Great benefit and addition to our webpage.

They are friendly, prompt, and communicative.

Nothing I can think of- it's a great service.

I don't have to take unscheduled calls or interrupt my day- it has been a huge time-saver.

Ease of set up. Emails generated from leads that can be shared with the appropriate staff.

Sometimes the autobot responds in a way that it's clear it's not a real person and we loose some leads.

We are capturing people reading our blog or visiting our website and converting them to consults / clients for our firm.