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SurveySparrow
Engage with Conversational Surveys
4.4
(1,903)
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SurveySparrow Reviews & Product Details

SurveySparrow Overview
What is SurveySparrow?

SurveySparrow is a platform built to empower users to create and share highly engaging, mobile-first surveys while ensuring a chat-like experience. The platform is highly customizable and can be deployed via a webpage, or chatbot (using a conversational format), and can be easily distributed across different audience segments.

Company SurveySparrow Inc.
Year founded 2017
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
SurveySparrow Categories on Findstack
Ask Questions about SurveySparrow
What SurveySparrow is best for?
How does SurveySparrow compare to Survicate?
What are the pros and cons of SurveySparrow?
SurveySparrow Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
SurveySparrow Features
A/B Testing
Advanced Analytics
Anonymous Responses
Collaboration Tools
Custom Branding
Customizable Templates
Data Export
Drag-and-Drop Builder
Email Distribution
Incentive Management
Mobile Survey Support
Multi-User Management
Multilingual Surveys
NPS Surveys
Offline Response Collection
Panel Management
Partial Responses
Pre-built Survey Questions
Question Library
Real-time Reporting
Response Quotas
Response Validation
Skip Logic
Survey Embedding
Survey Logic/Branching
Survey Scheduling
Survey Sharing
Survey Templates
Survey URL Customization
Third-party Integrations
SurveySparrow Media
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SurveySparrow Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 30, 2024
SurveySparrow Logo
1,903 SurveySparrow Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Absolutely recommended!"
What do you like best about SurveySparrow?

It's effortless and intuitive to use, I used it to complete a task of my thesis, and the results helped me out a lot.

What do you dislike about SurveySparrow?

Probably the cost would be the only issue, but it's understandable, I think it's worth it at the end of the day

What problems is SurveySparrow solving and how is that benefiting you?

I used this for my thesis to evaluate the performance of an app I created, and I realized it was so easy to assess the responses I got

Mid Market (51-1000 emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Survey tool is easy to understand and use"
What do you like best about SurveySparrow?

Survey tool features that provide analytics capabilities to slice and dice for deeper insights

What do you dislike about SurveySparrow?

Commercials looks little on a higher side on comparison with the other tools in the market

What problems is SurveySparrow solving and how is that benefiting you?

1. NPS Survey 2. Consumer research survey 3. Qualitative study

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Perfect App For Surveys and Feebacks"
What do you like best about SurveySparrow?

getting surveys from users and overall statics

What do you dislike about SurveySparrow?

Excepting more features in properties...

What problems is SurveySparrow solving and how is that benefiting you?

What problems are you solving with SurveySparrow? What benefits have you realized?

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Amazing Experience to conduct surveys"
What do you like best about SurveySparrow?

Easiness of the application and UI/UX of the complete application

What do you dislike about SurveySparrow?

More options can be added to create different kinds of surveys

What problems is SurveySparrow solving and how is that benefiting you?

I have created surveys and quizzes for my clients using Survey Sparrow

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Best survey tool in the market"
What do you like best about SurveySparrow?

I love the great and simple user experience that survey sparrow provides. It has almost every possible feature too.

What do you dislike about SurveySparrow?

I don't have anything to dislike for now.

What problems is SurveySparrow solving and how is that benefiting you?

It's helpful for me to create customer surveys and validate hypotheses. I am using this for user research and quantitative research.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"A simple to use tool to make surveys fun!"
What do you like best about SurveySparrow?

The interface is easy and intuitive. Doesn't take a lot of time to learn. The results were nearly updated in an Excel sheet.

What do you dislike about SurveySparrow?

The familiarity among my crowd is low. Also, being a paid tool would probably mean low adoption rate among students.

What problems is SurveySparrow solving and how is that benefiting you?

Forms are interactive and more beautiful, unlike Google forms. So I was able to send out a survey link which surprisingly a lot of people followed through to the end

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Valuable software service"
What do you like best about SurveySparrow?

I love that you can automatically link the survey to a google sheet and it will also notify me and anyone i choose of a new review.

What do you dislike about SurveySparrow?

Not much to dislike, other than the other softwares I've been using to accomplish reviews will not allow me to copy and paste the entire review form.

What problems is SurveySparrow solving and how is that benefiting you?

I am getting client feedback and ultimately planning to use the statistics from the reviews for marketing materials AND to also make business decisions based on client needs.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Really awesome design if you can look pass the price"
What do you like best about SurveySparrow?

The user experience is incredible, very intuitive, smooth, and sleek.

What do you dislike about SurveySparrow?

The pricing can be pretty steep but I can imagine that there are use cases that justify the cost.

What problems is SurveySparrow solving and how is that benefiting you?

I was trying to survey customer satisfaction and managed to do this fast.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Powerful, Robust, Aesthetically Pleasing Surveys At A Reasonable Price Point"
What do you like best about SurveySparrow?

The ability for deep customization and complex design changes.

What do you dislike about SurveySparrow?

Some of the integrations with Slack and Google Sheets haven't been as seamless and reliable as we would like.

What problems is SurveySparrow solving and how is that benefiting you?

We have multiple use cases from internal surveys to client-facing feedback and website email captures.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Quick and simple Survey generator. Great for peer reviews"
What do you like best about SurveySparrow?

Ux is easy to understand, the auto-population of recommended questions is really good

What do you dislike about SurveySparrow?

I was looking for more question-type options for ranking questions.

What problems is SurveySparrow solving and how is that benefiting you?

Peer Review for my business

Mid Market (51-1000 emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Survey Sparrow has played a very important role in my career."
What do you like best about SurveySparrow?

Effective and Efficient. Time-saving. Easy to use and set up surveys.

What do you dislike about SurveySparrow?

I do not have any problem using it. Using survey sparrow is excellent.

What problems is SurveySparrow solving and how is that benefiting you?

Timesaving and efficient. Easy to use.

Mid Market (51-1000 emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Expensive but complete product"
What do you like best about SurveySparrow?

SME offerings accross domains like NPS, CSAT. Inbuilt mailing facility.

What do you dislike about SurveySparrow?

When expensive. Should have an custome made option as well irrespective of Ticket value.

What problems is SurveySparrow solving and how is that benefiting you?

NPS automation

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Easy and amazing tool to create surveys!"
What do you like best about SurveySparrow?

The fact that it is so simple to create amazing surveys. They offer precisely what I was looking for. Love their UI and the fact how easy it is to collect the data that I'm looking for. Theor pricing isn't that expensive as well.

What do you dislike about SurveySparrow?

One has to spend some time in order to know the functions of this tool. It can be a bit challenging at times to navigate everything.

What problems is SurveySparrow solving and how is that benefiting you?

I work as a customer success executive at a startup. At times I would need to gather some data/information about our product from our customers, and that is when I use survey sparrow, which I feel is very convenient for me.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great User Interface, Easy to Use"
What do you like best about SurveySparrow?

Survey Sparrow is very intuitive to use. Almost no learning curve. The basic layout is very attractive and integrated seamlessly with my website. Very easy. Great experience.

What do you dislike about SurveySparrow?

I wish I could pay monthly instead of three months at a time.

What problems is SurveySparrow solving and how is that benefiting you?

The forms and form apps associated with my website weren't robust enough for my survey needs. Survey Sparrow let me ask questions exactly as I wished, and the user experience for my visitors was excellent.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Very easy to use, great for the basics"
What do you like best about SurveySparrow?

The product was super easy to use developed beautiful reports and overall gave a great user experience when they were completing the service.

What do you dislike about SurveySparrow?

I felt the repetition was not as customisable as survey monkey

What problems is SurveySparrow solving and how is that benefiting you?

We used it for our shorter surveys and showing our teams to focus more on our larger surveys. The ability for this to make surveys and reports easily is amazing

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