Zoho People Reviews & Product Details

The cost is lower than other HR platforms

Difficult to set up on your own, customer support is hard to deal with

You can't have zoho accounts in different regions, it not great for global companies

What I like is that you are able to input your vacation days and clock in and out for work.

I dislike that It doesn’t always work well.

The problems we are solving is keeping everything in one place when It comes to clocking in and out and asking/approving vacation request.

We liked the Employee access feature xxxxxxxx

Don't like how it manages time off due. xxxxxxxx

We stopped using it

This tool is one amount of dozens under the umbrella of Zoho, which should allow simple cover needs of almost all corporate departments with potentially easy integration. In People product, I liked a huge amount of configurable options, automation, and flows that give an impression of a silver bullet. As that product is using the SASS model, guys are adding some extra features "for free", e.g. recently they introduced the LMS module.

The most disturbing is the quality of support service. Nonproficient responses, not willing to get to the roots of the issue and hack a lot of time for responses that don't match any of the contracted SLAs. One of their incorrect responses almost forced me to subscribe to their other paid services, which was not solving the original issue and with no warning about the paid essence of new services. I had disappointing experience each time I need to contact support team. That is happening often, unfortunately. At the moment of writing this review whole company can't even access Zoho people, and phone support is constantly not available/busy, all the email threads lead to "we recall you" with formal attempts to recall, but you miss this call for a second - you in a trouble. They will never try to redial one more time. I dislike UX too, looks like some modules of the system developed by people who are using slightly different principles in the GUI, that is not critical, but annoying and made an impression of poorly designed product. I could find nothing related to the release notes, but guys changes the platform regularly. As the end-user, I can observe that by noticing fixes for existing bugs and introducing a new one. That's scaring me each time I'm opening page - did they broken already something vital or it will happen next time? I've personally lost trust in that product and feel it's not reliable.

For my company, it's a tool that aggregates data about employes, about their history, attendance, etc. Typical HRM, quite sensitive to privacy and reliability.

The concept, on paper like every other Zoho app it looks amazing, you find your self saying "wow this is exactly what i am looking for" but the reality is that its really not. what's the best thing? the marketing. the product isn't worth the headache.

The interface is not intuitive Zero Support (Even though we are Zoho one users & pay for premium support) No live chat No phone support Help documents that are hard to read and understand universal search that doesn't work

We are looking a for HRMS system to help our growing business, we already use other Zoho products, for recruitment primarily, we got away from CRM and dropped the bulk of their other apps due to similar issues.