Pure Chat Reviews & Product Details

It's simple to install and use. The chat box is not intrusive to your visitors and they can initial a conversation at their own convenience. I also like that this client has an app so when you're not able to stay behind a desk, you aren't worried about missing a conversation from a prospect or client.

The badging can't be removed unless you purchase the subscription.

Connecting to clients through our website. It's convenient and easy for our clients to connect with us.

LOVE that you can review the transcripts and add more people to a current chat.

Not sure on the Personal chat feature vs. Chat boxes. Somewhat confusing.

Quick answers for anyone that comes to our website. We have already got one sale from using the chat feature! Also super cool to use it on a mobile device.

Pure Chat makes me accessible to customers even when I'm not in the office which is very handy with our international customers. Its always day time somewhere and Pur Chat gives us the opportunity to speak with those clients from the comfort of our own homes. I love that it keeps a record of all transcripts and that they are readily accessible.

I dont like that all of the options that are available on the website aren't available in the app for mobile. Being able to export transcripts from pure chat to infusionsoft via mobile would be amazing. I would also like to see more scheduling options.

Being available for contact when the office is closed with international customers.

Aside form excellent pricing among competitors, we can appreciate the clean and well organized UI on the front-end. We've used other and Pure Chat seems to hit the sweet spot. In addition, the settings menu allows you customize many elements of the chat and even shows you in real-time what the changes will look like on either Desktop or Mobile.

Right now Pure Chat does not have a Desktop App. Browser tabs can build up quickly and thee tab for Pure Chat can easily get lost in the mix.

We are an online retailer who sells highly technical products, so Pure Chat allows our visitors to contact a representative while on our store site to help answer any and all inquires without leaving the store.

not hard to learn! Easy to use for communication

Nothing that I dislike at this point in time

Easily communicating which is key

I like to simplicity of the software and how it is made for easy access

There can be alot of notifications and kind of messy

Communication has become alot easier

It is an easy and fast way to connect with customers.

Cannot add screenshots or photos to chat

Real time chat is preferred by many customers who prefer to shop online

The ability to oversee your teams chats and join in a conversation.

Reporting is not the most user friendly and the ability to get more feedback on negative feedback.

Ability to communicate with multiple customers at one time.

I like the prompt notice that a chat is coming in and how easy it is to navigate around the website.

The chat does crash on me from time to time without me knowing, I have to refresh the page. I would like to see more emojis as well.

Helping students with their problems, one day at a time :)

I like the user experience and the simplicity to use Pure Chat. I like the email who is send every day to have a report of the activity of the day.

I dislike the disconnection if I don't answer immediatily to customers requests.

When some customers can't do a money transfer, our reload his prepaid card, our top-up his phone.

The ability to collaborate on incoming chats with colleagues.

The notification features could be improved. At times, we will miss incoming chats due to not receiving a more obvious notification.

We deal in IT support for customers who purchase our products. PureChat offers us the benefit of being able to work to resolve issues customers are experiencing in a timely manner apart from a typical phone call.

We really like the ability to chat in real time with our clients and help them with designs. It's also so helpful to be able to see what pages they're on to better serve them. We like that we are able to see daily what our chat statistics are, and it's a great way to keep our team members engaged and competitive.

Sometimes the website crashes (understandable) but it's usually up quickly. Also, in the reports section, the search doesn't always work properly -- i.e. it doesn't find the email or name you're searching for, even though they did chat with you.

It's another great tool for us to communicate with our clients. It gives us another channel, besides phone calls or emails, that is fast and easy to use. We like being able to offer clients as many ways to contact us as possible and Pure Chat has allowed us to seamlessly talk to our clients. We are able to talk to over 100 clients per day through the Pure Chat system!

Love that PureChat is user friendly and makes our customer service with our online customers fast and easy.

Dislike not being able to view FAQ's or canned responses in the same screen as the chat message. it takes time away form the customer having to maneuver through multiple windows

we are able to reach customers internationally easier

The ease at which you can start chatting to people.

I do not think there is anything to dislike

I am a mortgage consultant and its easy to talk to new prospective clients. If the clients are taking a little while to respond you can still carry on working whilst you wait for them

Pure chat gives you the ability to not only accept chats from your customers, it also allows you to reach out to customers on your website and engage in a discussion about their needs. Fantastic!

I do not dislike anything about Pure Chat yet.

We are getting great data such as errors in our shopping cart and finding out real reasons as to why customers are moving away from a particular webpage.

That you can view other chats and view records of previous chats

That you have to have the website open of the app open to use the automated log on function.

Solving increased phone volume

The instant connectivity that the chat allows between the customer and ourselves in order to customize the customer's experience with our products, asking specific questions, etc.

The style of the chat boxes isn't customizable. I would like to be able to change the look of the chat box as it appears on our website in order to flow into the design of the website better.

People are more likely to want to chat with us than they are to call to ask questions, which has improved the website traffic.

Purechat was very easy to setup, customize, and use

I wish there were more ways to customize the layout of screen to optimize for personal preferences when using

Pruurechat chat provided an additional method of communication with support for our customers

It does its function... allows me to reply to customers remotely

Wish it can notify me attentively when someone request a chat. I don’t notice right away when someone comes on and can’t sit and wait on screen all day

Allows me to stay on track and be aware when inquiries comes up

The mobile app works like a charm, it has customizable chat box and various features for the supervisor

Does not export transcript in .txt, apart from that I don't see any issues with the application

Communications wouth our clients through our mobile application